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Four Points by Sheraton Nairobi Airport

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9042/1044 Tower Avenue Jomo Kenyatta International Airport, Nairobi 00606 Kenya
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (451)
Dining (171)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Nairobi Airport
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 347 hotels in Nairobi
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently located within the Jomo Kenyatta International Airport Complex, The Four Points by Sheraton Nairobi Airport hotel is the ideal stopover for travellers. Whether you’re on business and needing a functional space to work or schedule meetings, or a leisure tourist wanting a respite from the African heat before your next journey, our hotel offers a warm and invigorating space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Free airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Makeup services
Manicure
Massage
Salon
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Swahili
Hotel links
Special Offer:Kids Stay & Eat for Free
480Reviews15Q+A53Room tips
Traveller rating
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Popular mentions
Sue W wrote a review Yesterday
1 contribution
If you are unaccompanied black female, do NOT bother to go to this facility. You’ll not be served. They openly discriminate and ignore black females. The staff and managerare also the most insincere and pretentious apologist I’ve ever come across..
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Date of stay: January 2022Trip type: Travelled on business
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17031979 wrote a review Yesterday
Mumbai, India4 contributions
Hospitality in need is hospitality indeed...I must say, right from the reception to the room service and housekeeping, every staff was humble and caring...every need was taken care of as if they would do with one of their own..especially Natasha and Nadine at the reception are splendid in achieving cent percent customer satisfaction.. Thank you for all your help.
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Date of stay: January 2022Trip type: Travelled solo
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yadvi k wrote a review 6 Jan
2 contributions
Just wanted to say one of the best hotel i have stayed in... staff are excellent they make you feel home... food is out of the world we just ate ate and ate through out the day... stomach was full but heart was not. Special thanks to Mr Pandey and his team...few names I can't forget ...timortty, Pgul, Gilbert, Alex, Innocent, Mercy, Oprah...I love u all thanks for everything love u lots and keep up the good spirit. Thanks Yaddvi Kunder Room 333 Date 31th 2021 to 4th, Jan 2022.
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Date of stay: January 2022Trip type: Travelled with friends
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Response from Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport
Responded 2 weeks ago
Dear Yaddvi Kunder, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
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Tina T wrote a review 4 Jan
Morristown, New Jersey30 contributions42 helpful votes
Very convenient choice as it’s inside the airport boundary. The hotel shuttle van can pick you up from the airport. It’s a few minutes away. The hotel staff is great. The rooftop restaurant has a nice food and cocktail menu. The calamari appetizer was excellent and my husband has high standards for his calamari. The restaurant on the ground floor has a bountiful breakfast buffet and the food was very good! Our first night in Nairobi we had the executive suite and wow, what a fantastic room. Living room separate from very large bedroom and beautifully appointed. Our last night in Kenya we returned to the hotel and had a traditional suite. The room was nice but I would say that the towels in the bathroom were a bit tattered and should be replaced. Otherwise no complaints. If you stay here you must book a half day Safari to the Nairobi National Park through the hotel guide. We arranged right at the front desk with the concierge. We shared the land cruiser with another guest plus the three of us and the guide Nicholas was excellent! This park is overflowing with great wildlife all with the city as your backdrop. We saw so many animals that we had not seen elsewhere. The highlight was a blind lion that was literally a few feet away from the car. We saw many ostrich, zebra, crocodile, hippos, buffalo, giraffe and rhinos. Such a worthwhile day in the park. Do not miss Nairobi National Park even if you are going on Safari elsewhere in Kenya and especially if you stay at this hotel.
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Date of stay: December 2021Trip type: Travelled with family
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Response from Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport
Responded 2 weeks ago
Dear tinatH7587OZ, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
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Joe A wrote a review 2 Jan
Flower Mound, Texas338 contributions134 helpful votes
+1
I've stayed at some of the finest hotels in the world, and I rate the staff and service at this hotel right up there at the top. From the moment of reception, the staff demonstrated repeatedly that the satisfaction, comfort and safety of their guests was omnipotent. The rooms are extremely well appointed and maintained, and the Housekeeping staff is quick to respond to any requests. A prime example of their "world class" service was when I sent some items down to be pressed, fully expecting them to be returned the next morning as indicated on the laundry bag. Imagine my surprise when I got a call 30 minutes later letting me know that my pressed items were being delivered! The hotel has a great restaurant (The Marketplace) and another rooftop bar (Tazama), both with impeccable service and great food. The breakfast buffet in The Marketplace is a great deal and extremely bountiful with a wide array of offerings. Tazama serves up some of the best craft cocktails and the view and the DJ keep the place jumping! I'm sure that the city has many fine hotels, but this one would be hard to beat for all-around quality and service.
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Date of stay: January 2022
Rooms
Cleanliness
Service
Room Tip: ask for room facing the park.
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Response from Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport
Responded 2 weeks ago
Dear Aphiq57 On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
Read more
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PRICE RANGE
USD 168 - USD 300 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
172
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Frequently Asked Questions about Four Points by Sheraton Nairobi Airport
Which popular attractions are close to Four Points by Sheraton Nairobi Airport?
Nearby attractions include African Heritage House (5.3 km), Leisurelinks Tours & Safaris Ltd (7.6 km), and Captains Club & Casino (7.9 km).
What are some of the property amenities at Four Points by Sheraton Nairobi Airport?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Four Points by Sheraton Nairobi Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Nairobi Airport?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Nairobi Airport?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Four Points by Sheraton Nairobi Airport?
Conveniently located restaurants include Java House Jomo Kenyatta Airport, Captain's Terrace Restaurant, and panari hotel.
Are there opportunities to exercise at Four Points by Sheraton Nairobi Airport?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Four Points by Sheraton Nairobi Airport have an airport shuttle?
Yes, Four Points by Sheraton Nairobi Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Four Points by Sheraton Nairobi Airport have airport transportation?
Yes, Four Points by Sheraton Nairobi Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Nairobi Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Nairobi Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.