The iconic nile ritz always exceed expectations. With amazing service , Delicious food , killer nile views and spacious room .. this place takes your breath away. Keep it up team o the amazing service you are providing. Highly recommended ( with your eyes closed :) )
We booked a one night stay at Nilr Ritz Carlton on th 9th April for our honeymoon. All payed for in advance through american express platinum. We had multiple issues from the beginning. The room was dirty, we witnessed staff spitting in the pool. Many of the drinks we wanted were not available. To top it off when checking out we had the most distressing experience. We were told we had to pay 5000 egyptian pounds for the stay. We paid this in advance of course and showed the invoice. Yet they insisted and when my wife requested to speak to the manager, the receptionist made a comment "why do you worry about such little things". It upset her greatly and made her cry. We stayed calm and eventually everything was resolved. We had to get a manager invved earlier in the day and the lounge staff nicely gifted us passpoet holders. A distressing experience from start to finish, being a gold elite member I would have expected more. Very unhappy and it ruined our honeymoon.…
Had a pleasant time by the pool albeit with a lot of intrusion into our personal space. The real issue came when 5 of our cards were declined and of course no possibity it could be the machine... no sorry... no admission that there could be anybody at fault but the customer.eventually went to the ATM and of course the cards worked. The smug pool attendant who was watching Like we were on Day release still couldn't admit it might have been the machine...
There are good people everywhere! I came to this hotel after I lost everything except the clothes on my back after a SCUBA boat fire in Hurghada/Red Sea. I could not have been better taken care of. The staff was incredible. They helped me locate some necessities and replace some lost gifts. They sent flowers and food to my room and checked on me regularly. The hotel is dated but elegant. After such a harrowing experience, I felt taken care of. I’d absolutely stay here again! 10/10
My family and I are currently visiting Cairo. We are travelling with two little kids and they can be handful! We had lunch there and the service was amazing. They were very hospitable and kid friendly. They provide the kids with some drowning packages and nothing was to much. When the kids were done they even got a special treat for the FB manager. Thanks so much for the amazing service and the great meal. The two jong ladies who waited on us were so kind and sweet. Thanks again for your help. Next time when in Cairo we will definitely stay at the Ritz.
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