Not 5 star material. State of the menu (which took 3 calls to have brought) is a hint. No decaf, no tea selection, no electricity after midnight, 30ml shampoo for 2pax, half the menu unavailable. Multiple restaurants in house & apparently the tiny disorganised menu is for all of them (one is Asian & if the menu is trusted they literally only make spring rolls). No wine. No delivery from the restaurants. Won't be coming back.
we booked 5 club rooms and go an access for club lounge area which is really very good , we would like to thank the Trainee girl ( Maha) over there for her excellent service .. she is well respected girl with good smile the WIFI in the hotel is really crab and very bad , we are not able to connect the internet in the rooms either in reception as well , we tried to contact hotel staff but say it will come soon and keep trying , it is really funny .. hotel is rated 5* and internet is really bad and every body complain , we paid good amount which around 70 OMR per night with very bad service internet wifi the rooms are really old and not standard ,, it is not 5* star hotel level in term of rooms size and clean , the bath room is old style , furniture is old hotel is not having ATM machine or money exchange…
We spent 7 nights here, and enjoyed our stay! Centrally located right on the Nile it was easy to get aruond, even on foot!, although the raffic is a challenge. The service was good and friendly. Great breakfast! Wifi is sketchy---doesn't always work in the rooms. The noise level in the lobby in the evening is unnecessarily loud.
Terrible experience. Everything other than the view is below expectations. No wifi in the room and staff don't care, i reached them many times but no one ever tried to actually help me, only giving false promises. Room service food isn't delicious and over priced, lobby cafe is over priced and dessert quality is below average, and guess what, food from outside hotel is PROHIBITED... No delivery food is allowed. Even the pillows, they're the worst pillows ever, as thin as a paper, it's almost only a pillow case with nothing in it ! I requested a big pillow but received another super empty thin pillow case. 100% won't stay here again.
أكثر الفنادق المقززة التي زرتها ، الغرف قذرة جدًا ، السعر لا يتطابق مع ما حصلنا عليه ، الخدمة سيئة جدًا ، حجزنا غرفة ثلاثية ، لقد قدموا لنا غرفة فردية ورفضوا التغيير إلا اذا دفعنا 1200 دولار ، حاولنا استدعاء التدبير المنزلي لإزالة الغبار ولم يرد أحد ، قمنا بتنظيف الغرفة بأنفسنا وكان السرير الإضافي غير مريح للغاية. لمن يريد زيارة القاهرة فلا تذهب إلى grand Nile . The most disgusting hotel I've visited, the rooms are very dirty, the price does not match what we got, the service is very poor, we booked a triple room, they offered us a single room and refused to change unless we paid $1200, we tried to call housekeeping to remove the dust and no one answered, We cleaned the room ourselves and the extra bed was very uncomfortable. For those who want to visit Cairo, do not go to Grand Nile.…
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