Very difficult to find words to describe our experience at this Conrad. As Diamond members at Hilton, we have logged many, many nights in hotels. Very few even compare to the Cairo Conrad. Starting with the check in (showed up with no reservations and needed two suites for five nights), we were promptly shown to two Nile view suites which were excellent. Executive lounge was outstanding every single day. The staff is attentive to every need at breakfast and at cocktails/dinner. The full dinner entree was terrific every night and we felt guilty the night we passed up their great dinner for a pizza. (Abel and Tahar were particularly great and entertaining.)
Conrad is excellent place to stay , I enjoyed my stay . The team members very helpful and cooperated , starting from the Front Desk team Mayada welcomed me and greeted me , she is very professional check in took 2 minutes was very fast and expedite . She explained all hotel facilities to me . All the time of the check in eye contact and smile was there . Ahmed and Tarek, Mohamed Hindu , Ahmed abdel Hady and Mahmoud ahmed very helpful and they all delivered great service from their hearts, they keeping asking me if I need any thing else with warm hospitality . Yasmin from guest relations came and asked me during breakfast time how is your stay and is there anything we can do for you .she is very customer oriented . Well-done Conrad team you made me feel home . The location and the facilities of the hotel can meet all needs, leisure , families and business . …
So, its a Conrad and you would expect excellent service. I would say that I've been to Conrads before and this one just sticks out a bit more than others. Location was great. Hotel was beautiful. But, i think it was the staff that really put them over the top. Given our train arrival time, we got to the hotel at about 8am and they were still able to get us into a room. Given COVID, it was not very crowded so we got a nice room upgrade. The food at the breakfast buffet was excellent. We enjoyed talking with our waiter who went out of his way both days to engage in conversation and have us try true Egyptian food. And, the exec lounge lead was also very friendly and engaging. Finally, we enjoyed walking around the hotel area - crazy normal Egyptian neighborhood with lots and lots of activity. Fun to watch and very safe. There is a park north of the hotel and a garment district East.…
Three night stay and warmly welcomed by Ahmed at reception. Thanks for being a Diamond member and we are happy to upgrade you to the Nile View Suite on 24th floor. Yes the room is a little dated, carpet tired, but I never had any issue with WiFi nor hot water, nor anything else. Balcony to two sides of the room. Huge TV in lounge and there is a kitchenette too. Thanks for the fruit baskets! The exec lounge is on the 2nd floor which forms part of the restaurant. The staff are really polite. Food was really good, coffee available also. Met Peter the GM whose really pleasant too. Breakfast was also pleasant, with fresh juices available and all the usual fare with all COVID protocols being adhered to. Was greeted by the manager daily and some of the staff who I can recall are Ahmed, Taher, Mahmoud, Mohammed, who were all super. When to the gym a couple of times and the sauna and steam are closed for obvious reasons. The pool is open and outside. The star for me was Mona in the gym - she joined in my session and we ended up doing a 4 hour stint, exchanging workout tips. Ahmed also joined in who I assume is the manager. Ordered room service one evening of a burger and Fattoush salad. Ample portion and cooked to order. There is a coffee spot in the lobby and bank also on the same floor as casino. No issue with the exchange rate and used couple of times. Took my driver around 30/40 mins to the airport in the morning as traffic wasn’t too bad. The Conrad was convenient where I needed to get to. Across the road from the hotel they are repaving the walkway, so should be good for a walk/run once completed. Check out was also pleasant and wished well. Really good stay for me at such a cheap rate too!…
Essentially it’s an excellent hotel: - Top-notch service with very polite and sensible staff, who really go the extra mile to make you feel comfortable and welcome. - Superb breakfast - Nice little casino - Good food in the restaurants (amazing fries!) - Very pleasant lobby and common areas - Great views of the Nile But be aware the hotel itself is a little dated. Not great phone systems, ageing paint around the place and the rooms are fading a bit. This is the only thing keeping me from giving 5/5. For me this is not an issue at all and means the place is probably better value than many other places in town.
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