The lobby of the hotel is so wide , the reception staff are very nice special Mr. Michael, also the room is so wide with a terrace and very well cleaned also the staff on the swimming pool is very cooperative special Mr. Nader
I stayed for many days in room 935, everything is perfect, the staff on the pool are so nice special Mr. Nader and Mr. hisham also the guest relation team are perfect specail Mrs. Nermine also the location is very near to the airport
It was a great stay in sonesta and enjoy it to the max the room is very nice and the view is beautiful and the staff is friendly and helpful , many thanks to sonesta , the experience is too great and the breakfast was good
It was a good experience staying at Sonesta hotel. The staff of the hotel were very good and cooperative specially Amal karam from Guest relationship . She is very professional, friendly and helpful thank you so much for everyone Wifi is a little concern in hotel otherwise overall very good
Thanks for everyone work in sonesta hotel the staff is amazing especially Amal from the guest relations she is very kind and helpful the food are very nice the hotel in a very nice area and near from everything and the airport I really enjoyed my stay here and I will be back soon thank you so much
I visited Sonesta Hotel Tower & Casino Cairo in April 22 for 7 nights for my 40th birthday. First impressions lovely hotel, reception staff amazing young lady upgraded our room as it was my birthday, we stayed on 10 floor. Shabir concierge and all the reception staff were amazing got us a lovely tour to the pyramids with the best tour guide Lawrence very informative a funny. Thank you to Mohammed in Housekeeping always cleaned the room to an excellent standard. Lovely casino, pool, and bar thank you to all the staff. Location was perfect for myself 15 mins from airport, 15- 20 mins from shopping centre. I could not have had a better birthday or time in Cairo.
When I was planning to take my family to sonesta hotel I cairo some of them suggested that they prefer to stay in another hotel which they have not visited before but I insisted on going to sonesta . When on the first morning my married son ,his wife ,their 2 kids and my son and daughter were sleeping because they were tired from the previous night, Only my wife and me went to the restaurant ,as all the rooms were paid with breakfast, and after we enjoyed eating our breakfast my wife asked one of the lady maids(waitresses) if she kind deliver the breakfast to our members of family who were still sleeping and she never hesitated for a second to say Sure. And a rich breakfast was delivered to their rooms. And then I told my family if have chosen to go to another hotel do you think this request would have been answered .And they all agreed that sonesta was a wise choice …
Gave them a second chance and I wish I didn’t. The staff of this hotel will never change because basically they know nothing about hospitality or customer service. Earlier today, I called to make a reservation and was given a rate. I told them I will be arriving in an hour and half and they informed me that I can only make the reservation at the front desk when I arrive and when I did, I was given a higher price for no reason! To make things even worse, the receptionist, Essam was unbelievably unprofessional and literally was very rude to me in front of his duty manager, Adel who did absolutely nothing to make things better or resolve the issue. This is Cairo’s worst hotel and should definitely be shut down due to their low standards and bad behaviour of their staff.
Was a very good experience in the hotel, Service was amazing, I enjoyed it, I will repeat it again soon ♥️suhoor time was excellent vibes w music and weather was very cool and eftar was cool time w company
The hotel is near to the airport also easily to go outside and make shopping also the staff are so nice and helpful as I commented to them about some notes but they fixed all of it and let us so happy so I will came again soon
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