Cairo Marriott Hotel & Omar Khayyam Casino
3,164 reviews
#23 of 196 Hotels in Cairo
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (2,551)2,551
Room & Suite (566)
Dining (193)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cairo Marriott Hotel & Omar Khayyam Casino
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 196 hotels in Cairo
Location
Cleanliness
Service
Value
Travellers' Choice
Among premier Cairo, Egypt hotels, Cairo Marriott Hotel & Omar Khayyam Casino sits in the Zamalek area and is the perfect destination for weekend getaways, vacations, and business travel. The twin towers of this landmark hotel in Cairo rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens.
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Full view
Property amenities
Free private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Kids stay free
Kids pool
Paid public parking nearby
Car park
Wifi
Paid wifi
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Historic Hotel
Languages Spoken
English, Arabic
Location
Full view
100Great for walkers
Grade: 100 out of 100
46Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
16 Saray El Gezira Street Zamalek, Cairo 11511 Egypt
Name/address in local language
Getting there
ZamalekCairo Metro9 min
MasperoCairo Metro10 min
3,164Reviews53Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Always a pleasure to stay here after a long period of work, staff is very friendly and welcoming, especially Qamar at the front desk, the place is very clean and the food and hotel facilities are amazing
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Date of stay: February 2021
Helpful
Very friendly staff, clean rooms. Qamar on the front desk was very helpful and made my stay very easy and was at my disposal every step of the way. I would highly recommend a visit to this lovely hotel.
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Date of stay: February 2021Trip type: Travelled solo
1 Helpful vote
Helpful
I stayed there a couple of weeks ago for a weekend with my wife, we usually are disappointed with hotels ever since the covid pandemic started, But Marriot never fails to impress, amazing service, rooms and food, Will always be one of my favorite hotels
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Date of stay: November 2020Trip type: Travelled as a couple
Helpful
My stay here was originally for 4 nights, and due to personal circumstances i had to extend multiple times. A stay of 8 nights gave me enough time to experience most of what this hotel has to offer and give you a very honest, unbiased opinion you can use while making a decision whether to stay here. (scroll down for SUMMARY) Room: 2/5 Arrived at 11 PM, upon inspecting it was obvious the room hadnt been checked pre arrival. some of the lights weren't working, the bathtub handle didnt work properly, the shower dripped water, and the telephones in the room did not work. Paying for a 5 star room, a smooth arrival to a clean and prepared room is the least you should expect. Management failed to provide this. The AC unit in the room was as loud as the streets of Cairo on a thursday afternoon, did not provide the quality sleep i was looking for. On the other hand, the room had an excellent view of the nile. Food: 1/5 -If you want to start your day with a healthy fresh breakfast, this is definitely not your place. The petite buffet is always overcrowded, no que in place you need to push your way through other guests to get the chef to hand you what you want. The options are incredibly limited for a 5 star hotel. I can name what was served by heart as the options were never changed. -The employees have zero knowledge about the products, I went to the lobby bakery and asked two employees if the chocolate cake had any type of berries inside, both denied and insisted it was pure chocolate. As i dipped my spoon in the cake, raspberry sauce oozed out. I would be careful if you have any allergies, clearly something they dont care about. - I tried other outlets, all of them shared two things, slow service and a careless attitude. I complained about a dish and returned it almost untouched only to be surprised by a nod from the waiter and to see the item printed first thing on the bill. No one came to apologize on any of the incidents. Service: - Mostly unprofessional with a few exceptions: At one point i had to fix something at reception, one female agent ( i wont mention her name for the sake of her professional reputation) stood behind the agent i was interacting with him and started whispering to him something about my request. I asked her not to do that, and she started arguing for a good 2 minutes lecturing me on how i was wrong, and my request did not make any sense to her. -I asked one of the receptionists to meet the FO manager, or any department head to discuss an issue, my request was never honored, and not the slightest gesture of respect was offered, not even a call back to tell me the heads were busy. I found that to be slightly disrespectful. Communication: The app was a great way to communicate with the tean, however it was cut mid way through my stay, and although i informed reception, no one cared and i couldnt use it for the rest of my stay. Every time i extended (Twice) i would confirm with reception in the morning only to receive a phone call at four pm asking me to checkout... Experience: -Concierge team was never available, I stood infront of their dedicated desk for 5 minuted without anyone approaching me. -Not one person from the guest relations team got in touch with me duting my 8 day stay to check on how things were going, or to follow up with my requests. -Some employees are misinformed, and will either give you wrong information, or ask you to call 5. Exceptions: My stay wasnt all that bad, there are some employees who i felt like they put effort in trying to improve my stay, Ahmed, Nourhan, and reda from front office were all understanding, patient, and polite. Mai at breakfast was always smiling and cheerful and i thank them all for their exceptional service. SUMMARY: I chose this hotel with some expectations set in mind, including: getting a good night sleep, a nice shower, friendly service, and good food. None of my expectations were matched, and thus if you have the same expectations I do not recommend you stay at this hotel. The location is a great advantage, as you can stroll through zamalek any time without taking a taxi. However, if you are looking for a good 5 star experience, there are other hotels with the same price tag that will offer you a better experience.…
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Date of stay: February 2021
Value
Location
Service
Room Tip: Try to choose a room in zamalek tower with nile view.
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Helpful
Response from Mosaad Hussein, Marketing at Cairo Marriott Hotel & Omar Khayyam Casino
Responded 1 week ago
Dear Mr. Hamza JKho, Thank you for sharing your feedback with us. Please accept our sincere apologies for the issues you faced up with during your stay . We fully understand your frustration as your expectations of receiving the instinctive hospitable services were not properly fulfilled. As we received your feedback and comments , immediate actions have been taken to make sure such issues are permanently resolved. As we assure you the occurrence of such challenges does not represent the real genuine core of our hospitality and service . We value your comment as it will help us a lot in serving you very well in your next visit. As we repeat our apologies , we also thank you very much for recognizing our hotel hosts and hostesses who served you well and were very good ambassadors of hotel brand . we hope these challenges do not deter you form visiting us back again soon and giving us the chance to meet and exceed your expectations. Best Regards Mosaad Hussein Senior Cluster eCommerce Manager
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As a marriott bonvey member , i heard that this hotel is one of marriott hotels. so i tried to make reservation but their team was tough and their attitude was very negative as five star hotel i expect different attitude . sorry to say that i will not re comment this hotel to anybody . really disappointed .
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Date of stay: February 2021
Value
Service
Room Tip: no hospitality
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Helpful
Response from Mosaad Hussein, Marketing at Cairo Marriott Hotel & Omar Khayyam Casino
Responded 1 week ago
Dear valued guest, Please accept our apologies for the unexpected challenges you encountered. we are currently tracking this issue down . we will soon contact you directly inbox. we repeat our apology and assure you that such challenges are permanently eliminated . looking forward to welcoming and serving you back again soon. Best Regards Cairo Marriott Hotel
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PRICE RANGE
USD 96 - USD 169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cairo marriott hotel & omar khayyam cairo, cairo marriott hotel and omar khayyam casino, marriott cairo
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
1060
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Claim Your Listing Frequently Asked Questions about Cairo Marriott Hotel & Omar Khayyam Casino
Which popular attractions are close to Cairo Marriott Hotel & Omar Khayyam Casino?
Nearby attractions include Zamalek (Gezira Island) (0.4 km), Nomad Gallery Egypt (0.3 km), and Fair Trade Egypt (0.4 km).
What are some of the property amenities at Cairo Marriott Hotel & Omar Khayyam Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cairo Marriott Hotel & Omar Khayyam Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cairo Marriott Hotel & Omar Khayyam Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cairo Marriott Hotel & Omar Khayyam Casino?
Yes, free private parking nearby, free public parking nearby, and a parking garage are available to guests.
What are some restaurants close to Cairo Marriott Hotel & Omar Khayyam Casino?
Conveniently located restaurants include O's Pasta, Abou el-Sid, and JW's Steakhouse.
Are there opportunities to exercise at Cairo Marriott Hotel & Omar Khayyam Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Cairo Marriott Hotel & Omar Khayyam Casino have an airport shuttle?
Yes, Cairo Marriott Hotel & Omar Khayyam Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cairo Marriott Hotel & Omar Khayyam Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Cairo Marriott Hotel & Omar Khayyam Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cairo Marriott Hotel & Omar Khayyam Casino?
The staff speaks multiple languages, including English and Arabic.