Novotel Cairo Airport
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Novotel Cairo Airport

Novotel Cairo Airport
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Room & Suite (300)
Novotel Cairo Airport
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Avg. AU$182 /night, 2/6 - 2/7
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AU$166
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4.0
4.0 of 5 bubbles2,457 reviews
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Reviews summary
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Many guests appreciate the Novotel Cairo Airport hotel for its strategic location near the airport and its serene environment, making it a solid choice for layovers and brief stays. Despite some travelers feeling underserved in terms of value, citing overpriced services, the hotel's cleanliness generally earns positive remarks, especially for its renovated bathrooms. Service is often commended for being warm and efficient, although there are instances of sluggish and disorganized encounters. While the atmosphere in common areas is sophisticated with live music adding charm, opinions on the rooms vary, with some criticism aimed at their outdated style.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
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tanja555 wrote a review Jan 2024
Weiterstadt, Germany
5.0 of 5 bubbles
The hotel offers a free shuttle (runs every 30 minutes) to the airport, which is about 10 minutes away by car. The staff are friendly and helpful. Despite the close location to the airport, you are not disturbed by aircraft noise in your room. Breakfast is available from 5 a.m. Dinner (with half board) is buffet style and offers something for everyone. And if you don't feel like it, you can also eat a la carte, but then of course you have to pay extra. The only thing that sometimes takes a long time is check-in, especially if you are unlucky and a tour group has just arrived. But all in all, a good hotel close to the airport.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rakesh wrote a review June 2023
Abu Dhabi, United Arab Emirates
Hotel's Favourite
5.0 of 5 bubbles
Hotel staff is very friendly and the ambience and maintenance is very good. I like your reception staff and your restaurant was good place you have pool area good views and garden was amazing I will tell my friends and come to your hotel again
Good Jop 👌
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 16 June 2023
Dear Stay47447621715, We very much appreciate your comments regarding your stay at Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager
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Sharif Ayyoub wrote a review Dec 2022
Amman, Jordan
+1
5.0 of 5 bubbles
I have been here for two stays from December 1st to December 5 and moved to city center hotel for two nights to come back again from December 7th. To 9th. , I have been throught the reviews here and am a frequent visitor to this hotel for the previous years to be close to airport but most of all I stay here because of people , my first stay I arrived early at 8 am my room was not ready but I can not blame the team my check in confirmed at 14:00 and they managed to check me in earlier , I really wonder people who arrive early to a busy hotel and expect that the team would have to make it happen as one review I saw here some times people as for more that what they are intitled and complain that team did not make it happen , this is being unfair to team member who try so hard to make it happen, Novotel Cairo Airport over and over the place where I feel very much welcomed and close to airport 🛫 where I do not need to rush or worry about traffic when flying out or arriving to Egypt, team members are outstanding, they know my preferences such as I like to have extra water in my room so I don't even have to ask for it, it's done by default , amazing egg station where even when busy they smile and serve with passion, Executive chef who tour the restaurants to make sure we are happy a long with other guests , this hotel is marvelous, see my other reviews here , it bacame my address in Cairo , can not wait to go back to feel their warm welcome great services and reasonably priced location for rooms and food , super clean
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Parking is free for 15 minutes which is picking up or dropping off guests
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 19 June 2023
Dear 663sharifa, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donia Ghareb Quality Manager
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Worldwide Travel wrote a review Sept 2024
Bangkok, Thailand
+1
2.0 of 5 bubbles
I almost gave one of my very rare 1/5 ratings but in the end I give 2/5 because the bathroom was nice and renovated. For the rest this hotel performs poorly in most regards and I will not return.

First off I arrived at 1am and expected a quiet front desk but there was a queue of about 12 people without a separate check-in line for Accor Diamond guests. Once it was my turn the lone receptionist apologized for the wait (they were clearly understaffed) and told me I would be upgraded to a room with pool view. Most hotels in Cairo upgrade to suites so even in their attempt for a nice gesture it still felt below what competitors do.

In fairness for a longer stay the terrace outside the room by the pool could be nice. But if using this as an airport hotel during short transit, it's less likely to be of much use for most travellers.

Housekeeping does not seem to know how to make a hotel bed. The sheet covering the mattress was only going to the head of the bed rather than entirely covering the mattress from underneath. That meant it was very easy for the sheet to move and the mattress cover to be exposed. To make matters worse the sheet was stained. I tried to sleep at an angle on the bed to avoid the yucky spots but I could not sleep because of the constant slamming of doors in the hallway and the non-existent soundproofing.

Novotel is cheaper than Le Meridien which is connected to the airport terminal. But I did not find the price difference to be worth saving a few dollars to stay at Novotel. At LM I have club lounge access (there is none in Novotel), I have suite upgrades like clockwork (unlike Novotel), LM is clean (unlike Novotel), and I can simply walk from the airport to LM rather than wait for a shuttle bus. If people on a budget want to save money and avoid LM, I would pick Radisson Heliopolis which beats Novotel in almost every possible way except that their shuttle bus is not free but Uber/Careem is so cheap in Cairo that I would still pick Radisson (or LM) any time over Novotel.

I cannot imagine what Novotel looked like before renovations. It's lipstick on a pig. I would simply avoid this property altogether.
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Date of stay: September 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 16 Sept 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager
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lav wrote a review Dec 2024
2.0 of 5 bubbles
ale semen dripped down my window, tech support only fixed USB by removing the TV & leaving it on constantly while I worked, which was distracting. Room service demanded cash that cost me a trip downtown to see famous souk (I had kept just enough local currency for that). Breakfast was uneven at best, with inedible Chinese noodles (perhaps they forgot the "secret sauce"?) and curried vegetables also sauceless but heavily dosed with too-hot spices. Of the Western baked goods, none seemed fresh except the odd cheese croissants (spicy cumin-scented filling is not what I expected). "Pineapple juice" was artificial, orange juice appeared later.
On the positive side, the room was exceptionally quiet, though 150 meters from reception.
Room service delivered soupy, tasteless alfredo without spoon, so pasta was cold as the grilled vegetables when delivered.

The manager simply looked weary when I showed the semen-on-window photos, no apologies. However, the ladies in hallway were helpful & all else was spotless in room -- I hope they are not blamed for not looking overhead for semen stain, as only a man would leave such filth.
Read more
Date of stay: December 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rasha Kamal, Owner at Novotel Cairo Airport
Responded 3 Dec 2024
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay, particularly the unfortunate incident with the bird stain on the window. We understand how unsettling that can be, and we are actively reviewing our cleaning protocols to ensure this does not happen again. Regarding the technical issues with your room, we appreciate your input and will address the concerns with our maintenance team to ensure a more effective resolution in the future. We're also sorry to hear that your experience with room service did not meet your expectations. Your comments about the food quality and service have been noted, and we will work with our culinary team to improve our offerings. While we're glad to hear that you found your room quiet, we recognize that the distance from reception can be a drawback. We appreciate your understanding and will continue to strive for a more seamless experience for our guests. We value your feedback and hope to have the opportunity to welcome you back for a much improved stay. Best regards, Atta ELDessouky General Manager
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Sue E wrote a review Mar 2023
Cincinnati, Ohio
3.0 of 5 bubbles
Hard check in. Room not ready after a long flight
When got room carpet was wet from I guess whoever had it before. The water ran out by the bathroom.
However shower seemed nice and clean along with Bed linens.
We wanted a king or queen. Was only given 2 single beds.
They had 3 weddings going on and things seemed pretty chaotic so if noise bothers you find another hotel. Apparently they have weddings all the time.
Buffet sucked. I have been in Egypt for 13 days pretty use to the food and variety. This one is way below par. I would stay away from it.
Things aren’t kept cold like it should.
Just order from bar food seemed to come out hot/cold and properly made. Still would trust the raw vegetables.
Front desk is little to no help. Really good at avoiding eye contact and I never complained just had a question about check in procedure was thrown off by waiting over 2 hrs for room wanted to make sure they had my reservation but they just wouldn’t talk to me. Or anyone really
Very close to hotel. Pool is not heated for cooler times of year but I think if you went swimming you would bother the outdoor weddings.
Also… don’t trust spa went to get a massage great price but shady how they wanted you to pay. Felt as if they were skimming from hotel.
Wouldn’t take credit card but other therapists said they would and somehow things changed didn’t feel right so I left.
Over all I would find another hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 19 June 2023
Dear Sue E, Thank you for taking the time to tell us about your experience at Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donia Ghareb Quality Manager
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Ruth P wrote a review Nov 2024
Pittsboro, North Carolina
4.0 of 5 bubbles
The hotel staff were nice.The shuttle to and from the airport was great.. It was very quiet. However, the room that we got 3124 was a little dated. And even though it was very clean there were signs of wear and tear in the bathroom especially. Just needs an update on the rooms and that section of the bathroom.. the soap and shampo dispensers probably need to be changed out with newer bottles and general appearance around the grout areas need to be cleaned up a little bit better.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 7 Nov 2024
Dear Valued Guest, We would like to pass you our utmost appreciation and thankfulness for taking the time to publish your fabulous review regarding your recent stay at Novotel Cairo Airport. Our special thanks to you for your lovely, praising words. We are looking forward to welcoming you back in the near future for another unforgettable stay with us at Novotel Cairo Airport. Best Regards, Atta El Dessouky General Manager
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Alok Tripathi wrote a review Jan 2025
1.0 of 5 bubbles
Hi, my name is alok I have stayed in Novotel airport hotel in room number 1105, I had a 9 hours layover so they gave me this hotel. After check in room cattle was not working as I need hot water I called front office they asked me to call housekeeping, housekeeping phone was switched off. I called reception again twice they didn't picked my call. When I left with no other option I walked to the reception the guy at the reception named Mr. TAHA was so rude he didn't even speak properly English. I asked him to call his manager he denied and said in 5 minutes your room cattle will be changed Which never happened. Eventually I slept bcz I had a flight to catch in 3 hours. Pathetic service I never had in any hotel. I will never recommend this hotel to anyone. If you are getting this from the airport it's better to stay at airport rather than coming to this hotel. #accor #sameonyou.
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Date of stay: January 2025
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Don't go to this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rasha Kamal, Owner at Novotel Cairo Airport
Responded 1 week ago
Dear Valued Guest, We appreciate your time for posting this feedback. We are sorry that you had an unpleasant experience. Our team strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We would have been thankful, if you had contacted us directly at site, so we could have eliminated the reason for your dissatisfaction. We hope you will give us a chance by staying with us again to show you a better level of experience. Best Regards, Hotel Management
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Sharif A wrote a review Oct 2024
Jordan
5.0 of 5 bubbles
A truly fantastic hotel through and through. This is our 9th.time staying at this amazing hotel, my family and I just love it so much. First of all, the location is excellent. You can walk across and reach the airport it is right there. . There's a free shuttle also . The food is excellent. We usually get the buffet of breakfast. The options are delicious and the characters come out which is always a treat with pass around fresh drinks. This time we had dinner several times and it was also delicious. The atmosphere here is very sophisticated and sleek, my son enjoyed. The food is pricey but we ordered 3 mains to share and it was worth it (ribs, chicken and cod). Yum! Staff were very attentive as well and there was a live duo singing and playing the local music which was a nice surprise. Back to the rooms. They are very clean and well appointed. All amenities you need are there. If you call to ask for something, they bring it right away. The rooms are also very hip. I also love the view of the pools from the window. . Finally, the service and staff are exceptional. Very courteous and welcoming and genuinely want to help you. Special thank you to Rasha who I saw last time at the hotel and she was so friendly and personable. We saw her this time as well and it was a pleasure to have a chat with her again. I forgot to mention that I also love the lobby of the hotel; sophisticated yet fun Thank you Mr. Emad Isamel And Ayman Labib , much appreciating your kindness.
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 9 Oct 2024
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDessouky General Manager
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ozc.mg wrote a review Oct 2023
Athens, Greece
1.0 of 5 bubbles
What could have been a very nice property is unfortunately spoiled by some basic mistakes. The service in the bar and the restaurant is very bad. The breakfast which they charge for isn't worth the money, the food is awful and they seve hot drinks in paper cups which something I have never seen in a Novotel before.
Room nice size well equipped but not very clean. You get moved by cleaning staff demanding to know what time you're checking out.
Some of the front desk staff are extremely nice and helpful, but then again some are pretty awful, so very inconsistent.
Big wedding take over the hotel.
Will not stay there again.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Esmail Emad, Guest Services / Front Office at Novotel Cairo Airport
Responded 23 Oct 2023
Dear ozcmg, Thank you for taking the time to tell us about your experience at Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager
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…
Answer from Korean_Bob
Toronto, Canada113 contributions57 helpful votes
You can also do it online and it's quite efficient. You receive your visa electronically afterwards.
ARK_Travelers asked a question June 2023
International Traveler337 contributions305 helpful votes
What are the **correct** COMPLIMENTARY shuttle phone numbers (for upon arrival...)?
Answer from ARK_Travelers
International Traveler337 contributions305 helpful votes
Phone numbers to call for COMPLIMENTARY Airport Pickup +20 11 11 11 38 22 /-or-/ +20 11 47 40 44 00 Unfortunately __no__ WHATSAPP to these numbers...
Answer from Sharif Ayyoub
Amman, Jordan253 contributions35 helpful votes
Yes they do
khaluk asked a question July 2020
Aldershot, United Kingdom3 contributions1 helpful vote
Is it 24/7 check in ? As I’ll be landing at 3:50am ?
Alok Tripathi wrote a tip Jan 2025
3 contributions
1.0 of 5 bubbles
"Don't go to this hotel"
Read full review
Reham A wrote a tip Nov 2024
Cairo, Egypt2 contributions
1.0 of 5 bubbles
"Never go there"
Read full review
Ashketchum wrote a tip Oct 2024
Cape Town, South Africa9 contributions
2.0 of 5 bubbles
"Be careful of all sorts of people in the arrivals hall who lie to you to divert you away from the official hotel shuttle stop which is terminal 3 exit 1."
Read full review
Iman wrote a tip Oct 2024
Cairo, Egypt197 contributions118 helpful votes
5.0 of 5 bubbles
"Good evening from Novotel Cairo Airport Egypt Room 456 2/10/2024 7pm Many thanks to Mr Ahmed Abd Elsalam &Mr Emad Ismail "
Read full review
AdelaideBazza wrote a tip Sept 2024
Perth, Australia55 contributions21 helpful votes
4.0 of 5 bubbles
"Pillow are very hard, with no soft options."
Read full review
…
Not the right property for you?
There are more places to choose from in the Cairo area.
PRICE RANGE
AU$159 - AU$186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairo airport hotel cairo, accor cairo airport, cairo novotel
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
313
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL CAIRO AIRPORT (AU$159) - 2025 Prices & Reviews (Egypt) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Cairo Airport
Which popular attractions are close to Novotel Cairo Airport?
Nearby attractions include Twitter Egypt Travel (3.6 km), City Stars Mall (7.7 km), and Heliopolis (5.6 km).
What are some of the property amenities at Novotel Cairo Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Cairo Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Cairo Airport?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Cairo Airport?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Novotel Cairo Airport?
Conveniently located restaurants include My Kind of Place, Raj Restaurant, and Al Khal Egyptian Restaurant.
Are there opportunities to exercise at Novotel Cairo Airport?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Novotel Cairo Airport have an airport shuttle?
Yes, Novotel Cairo Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Cairo Airport have airport transportation?
Yes, Novotel Cairo Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Cairo Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cairo Airport offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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