I’ be been visiting hotel with my family. Food was nice and rooms are clean . Nice view on Nile. I had experienced bad spa service . Right after me and my family entered spa the workers was not helpful at all. Showed me changing room and left. I’have been struggling searching for jacuzzi room for a while , then after I found it I realised that I have to adjust jacuzzi and sauna by my own . Tried to press all the buttons to make it work. So after 30 mins of trying to solve my problem was surprised that nobody came to check if I’m ok . Right after I came to worker and asked why nobody tried to help me and explain how to use it , I didn’t find any answer. The day before I booked the jacuzzi and spa. So I knew I’ll get neck massage too. So at the end I didn’t get neck massage because it was fully booked. Strange that I booked it before one day and was absolutely sure I’ll get . So I’m upset of visiting hotel bec of that service . I traveled a lot and first time I got so bad service of spa like this .…
The staff is very helpful and professional, the food is very tasty. Rooms are tidy and you can have an excellent view of the nile. Good for families and solo I enjoyed my stay and I strongly recommend it
It was a great trip we were very amused The staff r great the food was perfect everything was very nice The spa was great but needs more professional team The pool is great everything was very nice especially the reservation team
The staff is really nice and helpfull. We really enjoyed the breakfast, it was delicious. The room is very clean and they follow the Covid 19 precautions.. cleanliness was exceptional, good use of up to date technology.
Enjoyed our stay very much. All staff were very friendly. Comfortable and good atmosphere. Food was very nice. View was excellent. Covid measures well in place and felt safe. I would recommend this hotel.
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