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USD 135
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What you can expect during your stay
- Regularly sanitised high-traffic areas
Updated 08/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Cairo El Borg
Updated 08/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 239 in Cairo
Location
Cleanliness
Service
Value
Travellers' Choice
Looking for a place to stay in Cairo? Then look no further than Novotel Cairo El Borg, a family-friendly hotel that brings the best of Cairo to your doorstep.
Guest rooms offer a flat screen TV, air conditioning, and a minibar, and Novotel Cairo El Borg Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including room service, a rooftop terrace, and a concierge. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
For those interested in checking out popular landmarks while visiting Cairo, Novotel Cairo El Borg Hotel is located a short distance from Zamalek (Gezira Island) (0.0 mi) and Mosque of Al-Azhar (1.1 mi).
While you’re here, be sure to check out some of the Italian restaurants, including Vivo Restaurant, Pane Vino Restaurant, and L'Uliveto Restaurant, all of which are a short distance from Novotel Cairo El Borg.
Cairo is also home to Egyptian Geology Museum, a popular science museum that is not too far from Novotel Cairo El Borg Hotel.
We’re sure you’ll enjoy your stay at Novotel Cairo El Borg as you experience everything Cairo has to offer.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Paid private parking nearby
Wifi
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Rooftop bar
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
City View
Languages Spoken
English, Arabic
Location
Full view
93Great for walkers
Grade: 93 out of 100
86Restaurantswithin 1 km
15Attractionswithin 1 km
Contact
3 Saraya El Gezira Street Zamalek, Cairo Egypt
Name/address in local language
Getting there
Gezira (OperaCairo Metro5 min
SadatCairo Metro11 min
Rental CarsSee all Cairo car hire
1369Reviews23Q+A100Room tips
Reviews
Traveller rating
- 573
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- 202
- 93
- 69
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Popular mentions
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Most Recent
Best hotel in cairo ❤️ view from the room the and the roof is fantastic you can see all cairo and river nile food is delicious and alot of variety i tried feeter and mix grill was very testy room is clean and wide
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 3 days ago
Dear Moatez, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback . Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I am pleased that you enjoyed our food buffet . I hope that we will have the opportunity to welcome you back to Novotel in the future . Sincerely, Abdellatif Gebril General Manager
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Hotel's Favourite
One of our best places that we visit for sure We will recommend this hotel to our friends and family the hotel has an amazing nile view and a wonderful city view with the cairo tower and opera house also we got our dinner at one of the best restaurants ever at the hotel rooftop. Thanks for the staff starting with a talented guest relation also reception team and the helpful house keeping team.
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from Abdellattif Gebriel, General Manager at Novotel Cairo El Borg
Responded 30 Dec 2021
Dear Abdelrhman, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback . Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Novotel in the future . Sincerely, Abdellatif Gebril General Manager
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Had a great business gathering and Ramadan iftar with my team, very friendly supportive catering staff I l'd like to send them all a shout-out of respect! The food was pretty good, quality is good . Highly recommend
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 1 week ago
Dear Ahmed, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback . Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Novotel in the future . Sincerely, Abdellatif Gebril General Manager
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Incredible stay! Staff was very attentive, quick ti respondand addressed all of our needs in a timely manner. The rooms was prepared and cleaned upon arrival. The bed and pillows were super comfortable and the amenities were simple and high quality. Looking forward to our next stay here in Novotel Cairo El Borg
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 1 week ago
Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback . Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Novotel in the future . Sincerely, Abdellatif Gebril General Manager
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The hotel is situated on the nile front, has Nile view and City view, the latter overlooks Cairo tower, accessible and close by Tahrir square, metro and downtown. I had a Nile view room and it had a beautiful view in the morning and so was it in the evening, room was nice in terms of space, fits easily for sofa bed and double bed, the only down turn is loud music coming from ferries. Reception staff were very friendly specially Amr, and another female I met on the check out day, Hotel has a huge opportunity on cleanliness, and they could do a lot better. Buffet had limited options but could get you there. secured premises.
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: Nile view is the best comes with a price of loud music in the middle of the night, switch to the...
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Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 1 week ago
Dear Muratovich, Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdellatif Gebril General Manager.
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On Tuesday 12th April 2022 my family booked a stay for eight nights at your hotel whilst visiting Egypt and the Pyramids. I used the Novotel El Borg as we travel very often using many Novotels in the past and always found them good value and clean and useful. Unfortunately on this occasion we could not have picked a worse hotel !. We booked through Booking.com and booked a superior room clearly stating our childrens ages. When we arrived for the duration of the eight days we encountered one problem after another after another. It was absolutely disgusting. Here is the list of problems we have encountered : 1. As mentioned we booked a superior room but when we were shown to our room the actual room is what I consider to be less than a standard room. I booked a superior room with a double bed and a sofa bed. The room we were given consisted of 2 single beds !!! for 2 adults and 2 children. The room was also less than standard. I have stayed in better hostels than this room. Where was my children supposed to sleep ??. On entering the room I went into the bathroom and to my horror found excrement on the toilet seat where the toilet had not been cleaned properly. (Please see attached photo). I immediately went back to reception and was quite bluntly told all the rooms were superior and that the hotel had no standard rooms. This is clearly misrepresentation and false advertising. What are the rooms superior to ???. Anyway we were moved into a slightly better room but only for one night as we were told a local football team were staying and the room was needed for them the following night. So after one nights stay in this room we were told to move or we would be charged an extra 200 euros a night. How rude and absurd !. The room we were eventually given for the remainder of out stay had a sofa bed for the children but the sofa bed was so small that my 13 year old boy had his legs hanging out the bottom for the remaining eight days. 2. We tried to make the best of our stay but continued to encounter numerous problems. 3, On day three we used the hotel swimming pool. at around 5.30pm I came back to my hotel room with my two children but my wife stayed by the pool. She went to leave the pool shortly after 6pm but found that the lifeguard had gone home and locked the door to the swimming pool and locked her in. Obviously no check was done to see if anyone else was still in the pool area. As there was a very poor signal on the phone my wife could not phone me to say she was locked in. My wife suffers from anxiety and was getting very nervous being locked in. Despite banging on the door no-one heard her and she remained locked in for over an hour. Eventually she got a faint signal and text me to say what happened. I immediately went to reception to say what had happened and we had to wait while the receptionist found the person who had the key to let her out. Her anxiety was off the scale by now. This was extremely poor by the hotel staff and very dangerous. 4. On day six of our stay we went to the swimming pool again and at one point I went past the male lifeguard who was sat on a chair in the corner by the door. I could not believe that he was asleep and I could hear him snoring !!!!. How disgusting is this ? What would have happened if a child was in trouble in the water ? the lifeguard was fast asleep ! 5. I booked the hotel as it clearly stated there was free wifi throughout the hotel. How wrong was this ?. The wifi never worked in the bedroom and in the foyer only a very weak signal that took absolutely ages to do a single thing on the internet. This caused me huge problems as I am a businessman with my own business and was unable to conduct any business whilst on holiday resulting in me losing many hundreds of pounds in lost revenue. 6. On the first night in our new room we had no bedsheets for our children to make up the sofa bed. I phoned reception and was told someone would be straight up. after one hour nothing so I phoned again. after two hours nothing so I phoned again. after three hours I was now angry and went to collect the bedsheets myself from reception ! 7. One day we used the gym in the hotel. When we got back to the room we noticed the cleaner had left NO towels in the room, so again I phoned to request towels. It took me three phone calls and three hours later before any towels arrived. Totally frustrating !. The list goes on. As you can see it was a very frustrating and unhappy stay at your hotel, and I would request that you refund my stay with you as you misrepresented this hotel on your advertising and never gave the client what was promised equally you put my familys lives at risk totally ruining our holiday. As the streets of Cairo are not particularly safe we had to spend a lot of time in the hotel somewhere where the facilities were nowhere near up to standard. Last week we had a phone call from the hotel asking us how our stay was. When we described the above to the caller he told us that he was sorry would look into our complaint and come back to us within a few days. Guess what ? He never returned the call summing up the standards of this hotel. I do not like to leave negative feedback on social media but We have given you the opportunity to respond and nothing. I will await a response withing the next seven days before taking further.…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 1 week ago
Dear Ms. Elena, Thank you for taking the time to tell us about your experience at the hotel. First of all please accept my sincere apology for the inconvenience that happened, where your experience did not meet your expectations. As your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you shortly. kindly be informed that the space of the room is 24 M2, and already well shown on the Booking.com website. According to the children's policy, the children till 16 years old share the parents' room, by using the sofa bed, with a maximum capacity of 2 children per room. We have received your feedback by email and we replied to you with our sincere apology along with our offer to you appreciate your reply back to us by email Thanks & best regards Hotel Management
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It was my first time and it will never be the last because everything was just perfect. Staff are so friendly and so nice, the hotel is really clean and cozy, me and my family felt so comfortable and we will come back for sure. Greetings to everyone in this hotel.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 2 weeks ago
Dear Rahmedr, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager
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Best hotel in cairo location is perfect at the center u can walk to tahrir and Egyptian museum and cairo tower the view from the room is amazing u can see the river nile restaurant at the roof is fantastic ore and food I tried the grilled ant it was delicious staff are very friendly and helpful
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 2 weeks ago
Dear Yasser, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager
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My stay at the hotel for a month was great this was my first time in Cairo the view was great and also the breakfast was wonderful they have also made me join them for the Ramadan Dinner everything was closer to me and I have asked a few staff for recommendations and they have recommended me great places to visit Thank you guys very much I recommend anyone to go there
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 3 weeks ago
Dear Gues, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager
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Thanks for the good moments and great hospitality at the hotel . The staff did the check in and upgrade for us , had a good potential to make everything beneficial for us . The room ver clean. The hotel has an amazing view of the Nile . I recommend it
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abdellatif Gebril, General Manager at Novotel Cairo El Borg
Responded 3 weeks ago
Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager
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PRICE RANGE
USD 100 - USD 157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairo el borg hotel cairo
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
141
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Claim Your Listing Frequently Asked Questions about Novotel Cairo El Borg
Which popular attractions are close to Novotel Cairo El Borg?
Nearby attractions include The Museum of Egyptian Antiquities (0.7 km), Nile River (0.3 km), and Jazz Bar (0.7 km).
What are some of the property amenities at Novotel Cairo El Borg?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Novotel Cairo El Borg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Cairo El Borg?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Novotel Cairo El Borg?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Novotel Cairo El Borg?
Conveniently located restaurants include Culina, The Blue Restaurant & Grill, and Osmanly Restaurant.
Are there opportunities to exercise at Novotel Cairo El Borg?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Novotel Cairo El Borg have airport transportation?
Yes, Novotel Cairo El Borg offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Cairo El Borg?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cairo El Borg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Cairo El Borg?
The staff speaks multiple languages, including English and Arabic.