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Fairmont Heliopolis

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#15 of 141 Hotels in Cairo
Certificate of Excellence
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Fairmont Heliopolis
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667 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Reviewed 2 August 2015 via mobile

I've spend 1 night but could not feel the luxury of 5 stars hotel, only breakfast was good, others than that nothing, very tinny small room., called to report about lost items and they took my number and nobody contacted me back,I think they need a renovation.

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Helpful?
Thank Hany E
Irene
Reviewed 27 July 2015

Well located for the business traveler, and offering great value for the the traveling family, this hotel and staff are geared to offer great service. The location close to the Cairo airport - but somehow without the airplane noise make Fairmont a future choice - to rest between meetings or to work in their well sized rooms with great facilities.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank 918seanb
Minia
Reviewed 25 July 2015

every thing was good, yes sure u will feel at home, believe me you will never forget this experience, i recommend to stay in any Fairmont Hotel all over the world, they know well how to make you feel as a president and that is why i am a member of (Fairmont President Club) ;).

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Mahmoud A
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above kind review. We are so happy to know that you had a pleasant stay and that our place feels like home to you. We always look forward to welcoming you with a great warm smile. Thank you so much for choosing Fairmont Heliopolis & Towers. Kind Regards, The Fairmont Team

Arlington, Virginia
Reviewed 20 July 2015

This hotel has many advantages: it is very close to the airport thus you don't suffer through the notorious Cairo traffic. It has lots of outdoor space, including several pools, a big gym and tennis courts. The rooms don't all have nice views but they are spacious, come with complimentary water, and coffee/tea machine. Double windows to block the street...

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Thank Arlingtonian2011
Cairo
Reviewed 15 July 2015

Excellent stay with no worriesThe Staff very kind. In the bathroom all set you need. othings yAllotheare thingsyoupresent. On the first coming in the room you are already greet personally on the tv screen and inducted with all information about hotel and surroundings.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank 467grzegorzz
London, United Kingdom
Reviewed 6 July 2015

Good business hotel, superb service from the pick-up at the airport all the way into the room. I have stayed during the first day of Ramadan and I can assure all that it was not felt at all at the service level, quality of attendance or the quality of the food. The hotel is not new, and no doubt can...

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Thank YSF1307
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review, we are delighted to learn that you a great stay and that you found our quality of service superb. We are looking forward to welcoming you back again and thank you for choosing Fairmont Heliopolis & Towers. Kinds Regards, The Fairmont Team

Cairo, Egypt
Reviewed 29 June 2015

The staff is nice but not well trained and not classy Beds are too small and not very comfy For Egyptians – the rooms toilets has no “shatafa” (water hose) which is something I cannot understand !!!!!!! FOOD IS REALLY REMARKABLY OVER PRICED AND BAD. I HAD A BAD SCALOPE (UNLIKELY TO FIND BAD SCALOPES ANYWHERE) FOR 200EGP AND PASTA...

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1Thank Serageldin
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. Kindly note that we do offer a separate independent water-hose in all bathrooms, and that all our prices are aligned with all 5-star hotels in Cairo. We also offer a lower-priced fast-food style restaurant – Marilyn; for your convenience. We regret any inconveniences that have happened to you during your stay. Kind...

Qena, Qina, Egypt
Reviewed 27 June 2015

Excellent Furniture , professional team (esp. Hassan at the front desk) , location is near Cairo airport , shopping areas like city stars even 6 october malls around 1 hour and 15 min exactly , You must try Marline restaurant over all exceed expectations

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Thank Hasan22
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are so happy to know that your stay exceeded your expectations, and that you liked our staff and enjoyed dining in Marilyn; our fast-food style restaurant. We look forward to welcoming you back again very soon. Kind Regards, The Fairmont Team

Dubai
Reviewed 25 June 2015

your kind assistance and services is highly appreciated and highly recomeneded all staff traeting all guests as VIP --all services is monitored by supervisors the staff keeps looking after guest satisfactory and convinience

Review collected in partnership with Fairmont Hotels & Resorts
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Thank 634khaledb
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are so happy to know that you had a pleasant stay and that you liked our staff and services. We are looking forward to welcoming you back again and thank you for choosing Fairmont Heliopolis & Towers. Kinds Regards, The Fairmont Team

Calgary, Canada
Reviewed 5 June 2015

Awesome stay, great people and very nice place. Many choices of restaraunts to choose from. Breakfast buffet was great. Will definitely stay again on one of my ongoing journeys to Egypt. The apples and oranges out for the guest were amazing as well

Review collected in partnership with Fairmont Hotels & Resorts
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Thank moe m
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are so happy to learn that you had an awesome stay and that you liked our staff and property. We are delighted to know that you enjoyed our diverse cuisines options and that you as well found our apples and oranges amazing. We look forward to welcoming you back in your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: $187 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont
Hotel Style:
#14 Luxury Hotel in Cairo
#14 Business Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Heliopolis staff and other travellers.
3 questions
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Questions? Get answers from Fairmont Heliopolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the best in the area "airport area"”
 of 5 bubbles 520ashrafq, 28 Dec 2016 | Read review
“Be careful with 3rd floor as some rooms in the smoking section are overlooking the cooling system of the hotel, so it s not the best view.”
 of 5 bubbles olivierd506, 24 Dec 2016 | Read review
“Was not one of my criteria. I believe all rooms are good.”
 of 5 bubbles amrb2013, 10 Nov 2016 | Read review
“Do not accept a pool side room, NOISE!”
 of 5 bubbles BraultSF, 27 Oct 2016 | Read review
“ask for large rooms”
 of 5 bubbles 520ashrafq, 28 Sep 2016 | Read review
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