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Fairmont Heliopolis

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#14 of 139 Hotels in Cairo
Certificate of Excellence
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650 Reviews from our TripAdvisor Community

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Showing 502: English reviews
Reviewed 9 May 2015 via mobile

Very bad accommodation and services.careless.bad welcoming.aggressive receptionist.room service very poor.poor healthy club.bad bathroom.l have accommodation here for two nights ago and there was no water in the toilet inspite of telling reception but there was delayed response and after sending house keeping,water was cuted again.

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Helpful?
1Thank Mahmoud M
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your feedback. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management, who is currently investigating the matter. Would very much appreciate sending us your contact information on fht.marketing@fairmont.com so we are able to contact you. Kind Regards, The Fairmont Team

Dubai, United Arab Emirates
Reviewed 8 May 2015 via mobile

i got the suite at the heliopolis tower and i really enjoyed my stay and the very welcoming staff. The suite was 75m with only one shower in it and two bathrooms, usually suites have a bathtub and a shower. The provided in the room complimentary fruit basket, oriental sweets, water, coffee & tea and a cake "they thought i...

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Helpful?
Thank Ramy B
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are so happy to know that you’ve enjoyed your stay and that you had a very good massage experience. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Kind Regards, The Fairmont Team

Dubai
Reviewed 7 May 2015

Very friendly staff, anyone would enjoy there stay there with the family or even just for business, very close to several leisure areas and the airport, also excellent facilities, had a great time there.

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Helpful?
Thank Sameh Y
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are delighted to know that you had a wonderful stay and that you had a great time with your family. We would love to welcome you back soon at Fairmont Heliopolis & Towers. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Kind...

Al Khobar, Saudi Arabia
Reviewed 7 May 2015 via mobile

This hotel is about 15 minutes to Cairo Airport. It's excellent for business. It's very old hotel as it used to be A Sheraton hotel for over 30 years. I strongly recommend it if you want avoid the city centre heavy traffic. The hotel is big as it has 15 different restaurants. What I liked about the hotel is the...

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Thank Alhodaithy
Nashville, Tennessee
Reviewed 6 May 2015 via mobile

Comfortable, quite, easy access, good restaurants, well equipped rooms with easy access to power and wireless. Good buffet. A rather long distance to downtown (att least 35 minutes), but very easy access to the airport.

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Helpful?
Thank Philippe J
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are glad to know that you had a pleasant experience staying at Fairmont Heliopolis & Towers, and that enjoyed our diverse restaurants, well equipped rooms and buffet. We look forward to welcoming you back soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter...

Dubai, United Arab Emirates
Reviewed 3 May 2015

I stayed in this hotel two times for business. Did enjoy the amenities and the culinary treats served by their restaurants. The hotel location is convenient. The hotel is good for business as well as families. The staff is helpful and do their best to make your stay comfortable and memorable. I liked this hotel and will certainly recommend for...

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Thank TRIP_BUDDY
Cairo
Reviewed 2 May 2015

We had a family weekend at Fairmont Heliopolis. The hotel is very good with excellent service and plenty of nice restaurants. Breakfast is great. We spent a lovely time in the swimming pool. Staff were very friendly and cooperative. Parking in the Fairmont Towers garage was not very comfortable. Overall experience is very nice.

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Thank Aasem A
Lake Elmo, Minnesota, United States
Reviewed 30 April 2015

The upside: The hotel grounds are lovely. The airport pickup service amazing (especially if you have never been through Egyptian customs before). The breakfast buffet was very nice. The staff were very helpful. The downside: the smell of smoke is pervasive in the lobby. My room (initially nonsmoking, quiet, lovely) had to be changed at 2am because of wedding noise...

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Helpful?
Thank Loree K
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. we are glad to know that you liked our staff, breakfast and premises. Regarding your concerns, please note that they have been communicated to our hotel management, who always aims to refine our services and meet our guests’ expectations. We regret any inconvenience that might have happened to you during your stay....

Reviewed 27 April 2015 via mobile

The very offensive way of asking for names and rooms during breakfast & the after check out call a rude front desk employee had to call me and in a extremely inapropraite point detaining me of not paying breakfast for a 3rd companion & the room was triple…how unprofessional is this from a 5 stars hotel to call customers &...

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Helpful?
Thank Wagih T
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your feedback. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management, who is currently investigating the matter. Would very much appreciate sending us your contact information on fht.marketing@fairmont.com so we are able to contact you. Kind Regards, The Fairmont Team

Nl
Reviewed 27 April 2015

Feel always very welcome and great staff and good food. But if you depent on internet for your work its a no go. Was told inmany occasions it will improve but its getting worse every visit. Regards Rob

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Helpful?
Thank Rob G
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are so glad to know that you always feel welcomed and that you like our food and staff. Regarding your concern about the internet speed, kindly note that it has been communicated to our hotel management, who aims to always refine services and turn our guests’ moments into memories. We look...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: $188 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont
Hotel Style:
#13 Luxury Hotel in Cairo
#14 Business Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Heliopolis staff and other travellers.
3 questions
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Questions? Get answers from Fairmont Heliopolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was not one of my criteria. I believe all rooms are good.”
 of 5 bubbles amrb2013, 10 Nov 2016 | Read review
“Do not accept a pool side room, NOISE!”
 of 5 bubbles BraultSF, 27 Oct 2016 | Read review
“ask for large rooms”
 of 5 bubbles 520ashrafq, 28 Sep 2016 | Read review
“non smoking”
 of 5 bubbles Rituraj1002, 28 Sep 2016 | Read review
“Ask for a room where you wont have to deal with the noise from the wedding events”
 of 5 bubbles Mehakchoudhari, 18 Sep 2016 | Read review
5 of 5
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