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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cairo Heliopolis
More questions?
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 239 in Cairo
Location
Cleanliness
Service
Value
Travellers' Choice
Finding an ideal family-friendly hotel in Cairo does not have to be difficult. Welcome to Hilton Cairo Heliopolis, a nice option for travelers like you. While staying at Hilton Cairo Heliopolis, visitors can check out Baron Palace (2.1 mi) and St. Mark's Coptic Orthodox Church (2.3 mi), some of Cairo's top attractions. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Hilton Cairo Heliopolis offers guests free Wi-Fi. The hotel features room service and a concierge. Plus, Hilton Cairo Heliopolis offers a pool, and providing a pleasant respite from your busy day. During your stay enjoy variety of international cuisines such as Raj Indian Restaurant, Leonardo Italian restaurant, Lan-Tania Thai Restaurant, Nobel house Asian restaurant and Al-Dabke Lebanese restaurant. While in Cairo be sure to experience nearby popular attractions like Egyptian Air Force Museum (0.9 mi) and Obelisk of Ramses II (1.2 mi), which are all within walking distance of the hotel. Hilton Cairo Heliopolis looks forward to welcoming you on your visit to Cairo. NOTE: The following services and amenities are available, but with reduced service: Business Center, Fitness Center, On-site Restaurant(s).
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Squash
Children's playground
Car park
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Tennis court
Evening entertainment
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Arabic, German and 1 more
Location
Full view
42Car recommended
Grade: 42 out of 100
33Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
El-Orouba Qism El-Nozha, Cairo 2466 Egypt
Name/address in local language
Getting there
Rental CarsSee all Cairo car hire
1650Reviews23Q+A100Room tips
Reviews
Traveller rating
- 918
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- 66
- 93
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Popular mentions
We had very nice experience in Hilton Heliopolis starting from reservation until checkout. I am diamond Member with Hilton, and I stayed in hotel during Eid Holiday for 10 days. The hotel has nice facilities, The rooms were clean and well maintained. I wanted to highlight few good incidents which shows Hilton Heliopolis care for guests. While it was busy time for the hotel during Eid holiday, Ms. Lourine and Mr. Mohamed from Front Desk has contacted me and did there best to honor my Diamond status and provide an upgrade, where they promised to provide the upgrade in 3 days, and they kept their promise and provided the upgrade after 3 days. Ms. Lourine has continuously contacted us to check if our stay is going well. She was very friendly and professional and have handled all our requests until we checked out of the Hotel. We had the chance also to deal with Ms. Sarah, the guest relation manager to handle an incident, she was very nice and professional and have provided us with many options for our request. One time my wife forgot a notebook and contacted the front desk to ask about it, The duty manager has taken the matter seriously and he proactively searched many places by himself, we luckly found the notebook at the end. Mr. Emad in the breakfast has always contacted us during breakfast to check if we have any requirements, he also asked us for feedback to improve the breakfast experience. We spend considerable time in the executive lounge, Mr. Mohamed Hassan and Mr. Ahmed has been very responsive to our request with pleasant attitude. Atef and all car park team were also helpful and did their best to accommodate us and find places for car. Overall, the experience in Hilton Heliopolis were very nice inline with our good experience with Hilton in other global locations. …
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favourite
If you are looking for a hotel in Cairo, you have just arrived at the best option. Hilton Cairo Heliópolis surpassed all of these expectations. As soon as we arrived, we realized that security is a detail that makes all the difference. All cars are inspected and the bags go through a metal detector and x-ray. When we entered the hotel we understood why all security: surely only the highest authorities stay in this hotel. In fact, more than a hotel, the Hilton Cairo Heliopolis looks like a big conglomerate. During the three nights we were in Cairo, we didn't have to leave the hotel for dinner, because inside the hotel there are Arab, American, Italian, Japanese, Mexican restaurants... and much more... The leisure area is sensational!! The pools are for all tastes, whether for children or adults. In addition, we realized that the hotel is keen to ensure that we are well taken care of at all times. The breakfast was amazing, highlighted by chefs Ahmed and Mohamed who were very friendly preparing our fried eggs and omelets. We love the incredible experience provided by Hilton Cairo Heliopolis. Finally, we are grateful to the helpful hotel concierge team who assisted us with everything we needed, from tours to local activities. On the last day we needed to take the COVID test and the concierge arranged for a doctor to come to our hotel room, making our routine a lot easier. We recommend the hotel without a shadow of a doubt, you will be very well attended! Philippe (@pspelomundo)…
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Date of stay: July 2021
Rooms
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Jean-Sebastien Kling, General Manager at Hilton Cairo Heliopolis
Responded 25 Aug 2021
Dear pspelomundo, Thank you for taking the time to write such a review with your positive comments about your stay with us. Your feedback is extremely valuable to us and allows us to improve our performance, and to develop the quality of the facilities and services we offer. It gives great pleasure to receive such accolades for chefs Ahmed and Mohamed as well the concierge team you kindly mention. They are a key part of our team and we thank you greatly for having recognized them in such a way. Thank you again and we are looking forward to welcoming you back again soon. Most sincerely, Jean-Sebastien Kling General Manager
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This Hilton is a fascinating place and I highly recommend it. The service was just as impressive as the facility. While checking in, I was greeted by a service agent, Mahmoud Abdel Aziz, who not only delivered my luggage to the room, but provided his card and was always available to answer questions and provide assistance. He helped arrange COVID testing and made sure that everything was in order and on time before I had to be at the airport. When I was running late to pickup the test results at Hilton, he called me to make sure that everything was okay and that I would be able to pickup the test results. His shift ended before I could pickup the test results and he still waited for me. He did not have to wait for me, as there are other employees who can provide the test results. Mahmoud genuinely understands the meaning of customer service. Thank you!…
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Luca Crocco, General Manager at Hilton Cairo Heliopolis
Responded 1 week ago
Dear AlreadyLostWandering, Many thanks for your kind feedback, it is always heart-warming to receive such positive comments. Our team and Mahmoud was grateful to have welcomed you and are delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon! With best regards, Luca Crocco General Manager
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Excellent service We organise a company event and all was perfect. I stayed also at the hotel and due to their professionalism we decide to make it our business hotel Special thanks Mr Atef at Darts. Very very professional and has good send of service.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Paid parking
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Helpful
Response from Luca Crocco, General Manager at Hilton Cairo Heliopolis
Responded 1 week ago
Dear Adventure570589, Many thanks for your kind comments on your overall experience and glad that you enjoyed your stay and recognized our colleague at Darts. We look forward to welcoming you back in the near future. With best regards, Luca Crocco General Manager
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The design & views from the hotel are nice although this was massively let down by the quality of food, drinks & the service provided by the staff. We stayed for 5 nights, we had to chase up almost every drink order we placed. Multiple of our orders had to be reordered, after chasing the staff for the drinks, we had to reorder as they had forgotten to place the order. Not once were we offered an apology for our orders being forgotten, we constantly felt very ignored by the staff and looked down upon. On one occasion the staff were all standing watching the football match instead of working when we'd waited over an hour for 3 drinks! There is a 12% service charge added to every order for food & drink, it's reasonable to charge a service charge, providing the service is of a reasonable quality, which it was not. The quality of the food is poor and definitely not of a 5 star standard, we did not have a single nice lunch or dinner meal at the hotel. There are several references online & on signs within the hotel to a shisha lounge at the hotel, we were told that this no longer exists. One of our party was walked in on getting changed by a cleaner after a massage. Considering this is a spa hotel we found this simply shocking. We complained to the staff at check out, the receptionist offered us a refund equating to £3 each, which seemed almost insulting given that we had collectively spent £1400 at the hotel, whilst seeming completely like she didn't care at all about our complaints and stood there with a smirk on her face. Although the concierge staff were generally very helpful and kind, particularly at the help desk where you can order taxis and enquire about things to do in City, if you're thinking of going to Luxor, we would suggest staying elsewhere or visiting the city on a day trip. The service here will dampen your holiday, as it did ours and does not equate to the money and patience we spent at the hotel.…
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Date of stay: May 2022
Value
Location
Service
Helpful
PRICE RANGE
USD 121 - USD 212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont heliopolis hotel cairo, fairmont hotel heliopolis, fairmont hotel cairo, cairo fairmont
LOCATION
EgyptCairo GovernorateCairo
NUMBER OF ROOMS
588
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Claim Your Listing Frequently Asked Questions about Hilton Cairo Heliopolis
Which popular attractions are close to Hilton Cairo Heliopolis?
Nearby attractions include Phi Salt Cave (1.2 km).
What are some of the property amenities at Hilton Cairo Heliopolis?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cairo Heliopolis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Cairo Heliopolis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Cairo Heliopolis?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hilton Cairo Heliopolis?
Conveniently located restaurants include Noble House, AL Dabke, and Raj.
Are there opportunities to exercise at Hilton Cairo Heliopolis?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Cairo Heliopolis have airport transportation?
Yes, Hilton Cairo Heliopolis offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Cairo Heliopolis?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cairo Heliopolis offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Cairo Heliopolis?
The staff speaks multiple languages, including English, French, German, Italian, and Arabic.