The rooms are spacious, clean with good and dedicated personnel. The receptionists are very friendly and professional. Excellent anti COVID-19 policy with mandatory facemasks, hydro alcoholic gels almost everywhere, disinfection sprayer, etc. There’s room for improvement for the restaurant and room service. Orders can take very long and the waiters need better training.
The GHS Hotel will NEVER see me again, the terrible service and management made for an unforgettably bad experience. The hotel was clean, but over priced and the worst breakfast I've seen in my years of travelling. The concierge was unfriendly, unhelpful and straight out rude. On arrive I was informed of an issue the hotel has on payment due to the contract they have in place with a booking agent, after I've paid in full via a reputable travel agent and supplied proof of my booking and payment, the concierge made their unsuccessful hotel contract, my problem and demanded another payment to be made to them directly before being allowed to check in. This after travelling for 2 days and 4 flights. The GHS hotel management staff do not know the meaning of hospitality.
Went back to GHS with my family for a weekend lunch out. We love coming to this special hideout...we relax and and always have good times here. Even though the prices are a bit on the high side but it's value for money!!!!
Had a good time in May with my family, the staff are great, the food was yum and we enjoyed visiting the Museum too. Our daughter enjoyed the pool as we sat at the pool side, good that they have guides manning the pool too!
This hotel's poor, unethical management caused many problems for my organization, which hosted an international workshop in February 2018 at GHS. Unfortunately they are one of few hotels that speak some English and were able to give us a decent conference price/contract. My biggest complaint has to do with their unethical management practice of picking the exchange rate that best favors their business, clearly going against the signed contract. Due to the decreased value of their currency (CFA) against the USD in Feb, they felt it was okay to break the contract's quote (in CFA) and instead charge us the new, increased price at the new exchange rate. Many, many hours (over 2 weeks) were spent arguing over this unfair new charge. After threatening legal action and at the 11th hour, the owner of the hotel agreed to the original, quoted rate. Other complaints include poor service for conferences: 1) food was always served late or cold; 2) they did not clean the conference room unless you told them 10+ times; 3) poor judgement of how long it would take to get things done (essential conference supplies such as copies, water, etc. were not delivered as promised or on time); 4) horrible internet service for participants in conference room (took them 5 days to find a solution for half the participants, other half were out of luck); 5) trying to charge us more than their stated policy on "no shows". I understand things will not run how someone from other parts of the world might expect. But I do expect an international hotel and its management to be realistic about their capabilities to maintain professional decorum and adhere to signed contracts.…