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Grand Hotel And Casino

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Grand Hotel And Casino
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489 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Melbourne, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 April 2014

Stayed here for 5 nights 21/4/14 to 26/4/14 booked in a Panoramic Suite. We were allocated a room on the 3rd floor which had great views and was quite big and nice. The only issue was the room was very warm even though the AC was on 10 degrees and the fan on high. We left the room for a... More 

Helpful?
1 Thank T&TMelbourne
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear T&TMelbourne Thanks for taking the time to give your feedback. I must apologise for the difficulty with the elevator. We were left in the unfortunate position of having both fail and requiring overseas technicians and replacement pieces. I do apologise for any inconvenience this caused. It is good to hear you enjoyed the hotel food & beverage, and the... More 

Brisbane, Australia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

My partner and I were scheduled to stay at the Grand Hotel and Casino for 1 night, before travelling to Espiritu Santo for the rest of our vacation. When Vanuatu Airlines notified us 2 days before our flight was delayed - which was to get us into Vila at 10.30pm, where we were to stay at the Grand before our... More 

Helpful?
1 Thank RhiannonBNE
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear RhiannonBNE Thank you for taking the time to provide your feedback. It is good to hear that overall you enjoyed the hotel. With regards to your being charged for your room, please allow me to clarify. If you are due to arrive at 0400 in the morning the room is charged for the night in advance in order to... More 

Newcastle, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014

We have just returned home from our first trip to Vanuatu and stayed there 10 days. The Grand is a lovely hotel , but we found it to be way too close to the hussle and bussle of Port Vila for our tastes. We have not been out of Australia before and our version of "close to everything" is not... More 

Helpful?
Thank peterhS7592SY
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear peterhS7592SY Thanks for taking the time to provide your feedback. Our staff are certainly a key part of our hotel It is a pity to hear that you did not enjoy our location as this is a major feature of the hotel for those who wish to explore and enjoy Port Vila. While we do have 6th floor suites,... More 

Perth, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2014

My husband and I recently had the opportunity to spend almost a week at the Grand. Great location, great service, great hospitality, great room, great view, great food. I can't write enough accolades. The only problem was the elevators were unfortunately broken, meaning a 5th floor climb, on our last day or two. But the hotel staff made sure help... More 

Helpful?
Thank J K
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear J K Thanks for the excellent feedback, glad to hear that your stay went so well. I am very pleased to advise that no longer do you need to use the stairs! We look forward to seeing you soon. Kind regards Carey More 

Gold Coast, Qld
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 April 2014

My husband and I spent the first part of our honeymoon here in January '14. After a delayed flight we arrived at the hotel in the early hours of the morning so went straight to bed. In the morning, the first thing I did was open the curtains and...O.M.G.!!! The view was an absolute postcard. It wouldn't matter which room... More 

Helpful?
Thank Tassie531
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Tassie 531 Thanks for a great review, it is great to hear you enjoyed your stay, the view and the staff. We all look forward to welcoming you back soon. Kind regards Carey More 

Brisbane, Australia
Level Contributor
7 reviews
Reviewed 6 April 2014

I recently spent a week with my Mum Dad and sister what a memorable place to stay the staff were so eager to please, We both had a room on the sixth floor the view fantastic. The food was great we loved the curry night on Friday night. Every day the room was serviced like magic. We would all love... More 

Helpful?
Thank Tina E
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Tina E Thank you for such a wonderful review, it is good to hear the family had such a great time. We will certainly look forward to welcoming you back! Kind regards Carey Norton More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2014 via mobile

When you go into the lobby you almost want to vomit on the smoke fumes, as a non smoker and a resident here this is disgusting for me, why don't you do what other hotels do and send smokers outside, do you not know how dangerous it is to take in second hand smoke, if I was checking in here... More 

Helpful?
2 Thank Sandra W
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Sandra W Thanks for your feedback, please be aware that while our lobby is non-smoking however our casino remains a smoking venue. I am sorry to hear that this has had such an effect, please be assured we are looking at ways to lessen the impact as much as possible. Thanks again. Kind regards Carey Norton More 

Auckland, New Zealand
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 April 2014

friends invited us to join them for dinner here on the Friday evening and when we heard it had airconditioning, we were keen to go.the foyer and entrance were welcoming and very clean.we were shown to our reserved table that overlooked the water.it was stunning as the sun was just going down and the boats coming in. the menu had... More 

Helpful?
1 Thank goldy538
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear goldy538 Thanks for the great review for Crystals Restaurant. It is good to hear that you enjoyed your experience. Perhaps we can encourage you to come and stay next time you are in Port Vila. Kind regards Carey More 

SYD
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 April 2014 via mobile

Perfect location in town Close to restaurants Close to shops Nice staff good service Breakfast included in price good value Need a refurbishment No gym bad point No parking Problem with the lock ( key )

Helpful?
Thank SydAndy
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear SydAndy Thanks for your recent feedback, it is good to hear that overall you enjoyed your stay. I am pleased to advise that we are currently replacing all corridor carpet with completion scheduled for the end of April. In addition we are repainting parts of the hotel and changing lighting also. SydAndy, we look forward to welcoming you back... More 

Brisbane, Australia
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 27 March 2014

Plonk the Grand Hotel down just about anywhere else, and it would be just an ordinary, standard 3 star sort of property, in need of a bit of a face-lift. But as they say in the real estate trade, position is everything, and the Grand Hotel, situated as it is right on the harbour-side of Port Vila, makes it something... More 

Helpful?
Thank Raoul656
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Raoul656 Thank you for taking the time to provide your feedback. It is great to hear that you enjoyed your stay in Port Vila and at the Grand. Our staff are certainly our best asset, we are also working hard on making sure the hotel is the best it can be. We are currently re-carpeting all our floor corridors... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Region: Vanuatu > Efate > Port Vila
Price Range: $172 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila
Hotel Style:
#8 Spa Hotel in Port Vila
#10 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel And Casino staff and other travellers.
8 questions
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Questions? Get answers from Grand Hotel And Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As high as possible overlooking Iririki Island and harbour.”
 of 5 bubbles oysternewcastle, 28 Nov 2016 | Read review
“Panoramic Suites (corner suite) - ask for higher floor”
 of 5 bubbles N00ch, 17 Oct 2016 | Read review
“Get breakfast in your package”
 of 5 bubbles debbiemG5576ZS, 12 Oct 2016 | Read review
“All rooms have water views, we were on the 5th floor.”
 of 5 bubbles shan_r90, 9 Oct 2016 | Read review
“pay the extra and go for a panorama room”
 of 5 bubbles marksmithpb, 8 Oct 2016 | Read review
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