After months away because of the pandemic it was great to return to PNG and experience the warmth of welcome at the Grand Papua from the reservation, front desk and restaurant staff. Particular thanks to Koni, the Concierge, who cheerfully stepped in to get my lifeless vehicle back on the road. Nothing seemed to be too much trouble for the staff team.
I stayed in this hotel twice for quarantine and both times had a great experience. The suite was spacious with a wonderful sea view and balcony, which makes a big difference during quarantine. In addition, some gym equipment was placed in the suite at my request and there was a flexibility in terms of selecting food from either quarantine or room service menu, without additional costs. Also, food was delicious and staff very friendly, attentive to details and ready to accommodate specific requests. I was often called to check whether I were well or needed anything. Overall, I highly recommend this hotel. It also has very good restaurants, spa and beauty salon which I used on other occasions.
Excellent Room for me , the best ! What can you ask for . I definitely come back and use the same room . Wow,, Thank you much Grand Papua. The only thing is down for me is the bed wall is with a mark of something, and the curtain needs to clean or wash, there is a bit of red wine stain, its not good to see, so I hope the House keeper will remain it all cleaned. But apart from that, no more. it was all good experienced to me to be on that place, I will come back again one day. Im just near by, if i want a staycation and out to my house, I just go and stay in this place. Was here for night out with my god daughter, that i loved most, we really enjoyed staying to that Level. Very helpful staff.
Don’t normally write reviews but this hotel deserves it. We got picked up by John from the airport, he was awesome. Front desk people were the best I have ever encountered. Always smiling & helpful. Simeon was our fav but they were all good. Priscilla went out of her way to help us book from Australia. Size/location/cleanliness/service was all 5*.
Was here for a business lunch, was impressed with the customer service, attention to detail and the genuine smile and service. The food was great, ordered lunch, the dressing was excellent.. Thank you Doreen for the opportunity, thanks Margaret and Sue for the food and the service.
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