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Sofitel Bogota Victoria Regia Hotel

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Carrera 13 85 80 Cundinamarca, Bogota 110221 Colombia
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Traveller (460)
Room & Suite (202)
Dining (76)
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About

#19 of 406 hotels in Bogota
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Sofitel Bogota Victoria Regia enjoys an upscale location in the north of Bogota. Perfect for business or leisure, it is close to the city's main financial and business districts as well as renowned art galleries for indulging in a spot of culture. With the many restaurants and boutiques you'll be spoilt for choice! The international airport is just a 30 minute drive away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Wine / champagne
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
VIP room facilities
Iron
Laptop safe
iPod docking station
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, French, Spanish, Portuguese
1387Reviews10Q+A100Room tips
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Matthew R wrote a review Sep 2021
Columbia, Maryland163 contributions157 helpful votes
I have wanted to try out the Sofitel Bogota Hotel for quite some time now and finally had a chance to do so recently. I only stayed one night but felt that it was more than enough to share my impressions of the hotel. In summary, this is a solid choice for a place to stay while in Bogota. The hotel is comfortable, very well-located in the heart of Bogota's shopping and entertainment district, and features very comfortable beds that Sofitel is known for in general. I also got a pretty good rate so I can't complain there. All employees were friendly and helpful overall. L'Occitane bathroom amenities which is a favorite brand of mine although besides (small) hand soap they use "communal" amenities in the shower such as shampoo, body wash, conditioner, etc, which I know is environmentally-friendly but I think I'm not really a fan of. Oh well. There was certainly some room for improvement though. The hotel's restaurant has a pretty limited menu for lunch/dinner (I didn't have time to try breakfast) and when I went in for dinner, while there was only one other table of guests, it was sort of awkward to get the attention of the restaurant staff. It seemed like there was one bartender and one waiter (maybe?) and I almost felt ignored for a moment as they were focused on other things. However, when they did notice me they were decently friendly. The club sandwich was only mediocre at best and the "egg salad" that comes on it is kind of gross. The other areas for improvement, in my opinion, in order to really be at a five star level (as they advertise themselves to be, and as the Sofitel is known to be in general as a company) is to provide turndown service (which the Four Seasons next door does) as well as to invest in better towels in the rooms. The towels in my room were some of the worst I've had in any hotel in a long time--paper thin, rough, cheap...sad. I'd like to think that the towels should be just as high quality as the bedding--in this case the bedding was great while the towels were the opposite. Oh well, at least I got a good exfoliation when drying off! This is a recommendable hotel especially if you get a good price. However, it is no Four Seasons so if that's the kind of level of service and amenities that you're looking for then go next door. The Sofitel Bogota in my opinion is more of a four and a half star hotel--keep that in mind and your expectations will probably not exceed the reality of the place.
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Date of stay: September 2021
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Response from Stib Acosta, Guest Services / Front Office at Sofitel Bogota Victoria Regia Hotel
Responded 28 Sep 2021
Dear Mr Matthewr613, We hope you will accept our sincere apologies for the service shortcomings you experienced during your recent stay at the Sofitel Bogotá Victoria Regia. It is especially disappointing that we failed to deliver the level of service you have come to expect of the hotel. Again, my apologies for the inconvenience and discomfort for you. I appreciate your taking the time to give us your candid and constructive feedback and hope you will give us another opportunity to make amends. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our team is working together to fix and check the points you mentioned. We look forward to welcoming you back to the Sofitel Bogotá and ensuring your next visit is in keeping with your expectations and standards. Stib Acosta Front Desk
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brianmdr9 wrote a review Sep 2021
Los Angeles, California50 contributions54 helpful votes
This hotel lived up to the Sofitel name. Unlike it sister property in Cartagena this boutique property was well worth it. Not a bad value. The room is not extraordinary but the bed is one of the most comfortable hotel beds I have ever stayed in which after a long flight was well needed. Staff and management were incredible, well trained, attention to detail and kind. Location was spot on in the most secure and safe parts of the city and made my time in Bogota a pleasure.
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Date of stay: August 2021
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Response from Yanelis Sepulveda, Guest Services / Front Office at Sofitel Bogota Victoria Regia Hotel
Responded 13 Sep 2021
Dear Monsieur Brianmdr9, We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to know that you enjoyed "slepping over the clouds" in our beds. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stib Acosta Front Desk
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brian m wrote a review Aug 2021
1 contribution
I agonized between this and higher trip advisor rated Hyatt. Many of the reviews here I read that werent good seemed to be about renovations which are now done. I almost always, when I have a choice opt for Sofitel and this did not dissapoint. While this may not have been a five star US hotel it certainly was here. Smaller property which I like. As with most sofitels the staff was unbelievable and accomodating. Unlike another big chain we are staying in now every staff member can speak English. The bed is to do die for. If there is anything you want out of a room after a long flights its a very comfy bed and this one was one of the best. Staff went way out of their way all the time. Rooms arent opulent but its all you need. Location is key and this area is the most safe and secure with extra security in the area. Hands down best hotel option in Bogota.
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Date of stay: August 2021
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Response from Yanelis Sepulveda, Guest Services / Front Office at Sofitel Bogota Victoria Regia Hotel
Responded 31 Aug 2021
Dear S3399RFbrianm, We very much appreciate your comments regarding your stay at the Sofitel Bogota Victoria Regia. We would like to thank you for this beautiful review regarding our prime location and our extremely helpful staff. We are more than happy to know that you felt sleeping on a cloud, this is the exact feeling we are looking for to transmit to our guests with My Bed ritual. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back soon! Kind regards, Stib Acosta Front Desk
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Stephanie Medel wrote a review Aug 2021
Carpinteria, California57 contributions8 helpful votes
Location of this Sofitel, 10 out of 10. Check in process, 10 out of 10. The lobby, while small, is beautiful and our check in process went quite smoothly. The room was nice, clean, my favorite part was the window actually opened for fresh air and we had a view of the street down below. The beds were super comfy. The staff who worked in the restaurant where you can enjoy a delicious breakfast in the morning were all superb. So why 1 star? Before we left on our final day my husband requested laundry service. We had been travelling almost two weeks and he needed some basics washed. It was explained to him that the off site laundry service was closed, and so the hotel would offer to launder his items onsite at the same cost as the offsite location which was roughly $40 USD. DONE. When the laundry arrived at the room pressed and folded, it came with a receipt $145 USD. With the Colombian peso at a 4 to 1 exchange rate, it's hard to believe laundering some t-shirts and underwear even at a posh 5 star resort in America would cost $145. My husband was livid and went downstairs to straighten out the misunderstanding. It took two additional managers to adjust the pricing to what had been agreed upon. At the end of the day we still paid almost $100 to have these items washed but we were just happy to check out at that point. What happened next is what was really alarming. We received notification that our flight home had been cancelled, and they changed our flight to a much earlier one which would require we hop in the next cab and get to the airport ASAP. While I fumbled on the phone with the airline to try and secure our tickets, my husband brought our bags to the front of the hotel and called a cab. It was at this point that he realized the front of house employee had called security. LOL SECURITY! Some guy came around from the side of the hotel and two employees including the front desk clerk came running out. One said hello Miss! Miss! We need your credit card! You did not pay!" I am on the phone with the airline at this point and confused I said "one moment!" As I walked back inside she stated she needed my credit card to charge the additional fees we had incurred with the dry cleaning etc. Ok I have stayed at A LOT of hotels in my time, A LOT. Never, ever, in any other country, have I needed to present my credit card upon check in and then AGAIN upon CHECK OUT. The point is, while yes it was an inconvenience, it was THE WAY THEY TREATED US - as if we were trying to RUN OFF without paying LOL!!! Calling security!? Seriously!? My husband just had Achilles tendon repair surgery and can barely walk let alone run HAHAHA not to mention where exactly are we running off to with half a dozen suitcases !!?? I am much easier going and laughed this off, however my husband was DISGUSTED. He felt profiled, targeted and treated like a criminal. I don't know how many people are enjoying vacations at Sofitel Bogota, but just know, THEY'RE ONTO YOU! HAHAHAHA. Was our overall experience good? YES. But we wished we had stayed in the FOUR SEASONS. Do yourself a favor... STAY ELSEWHERE!
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Date of stay: July 2021
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Response from Yanelis Sepulveda, Guest Services / Front Office at Sofitel Bogota Victoria Regia Hotel
Responded 31 Aug 2021
Dear Madame Medel, Thank you for bringing this to our attention. We are sorry you had a bad experience. We set a high standard for ourselves, and we are so sorry to hear this was not met during your stay with us. We always aim to deliver a great experience, and would like you to receive our apologies taking into account that we did not meet your expectations. However, we would like to clarify some points about your review. Regarding the misunderstanding that occurred with the laundry, the prices for this service are always in the rooms for the guests to know them. We don't use to advice this prices to guests at the front desk, as we don't know exactly the amount of clothes that will be sent for washing. We apologize in case this information wasn't clear enough. We will strive to explain this to our guests in better way. On the other hand, we regret to hear you felt disappointed when leaving the hotel. It happens that we just wanted to check with you if you preferred us to do the charge from our side directly, or if you would wished to pay with another card or with cash. We will use the feedback to make us better and to ensure this doesn’t happen again, and hope you reconsider to visit us again so that we can offer you the high standard and "magnifique" service our guests are used to receive from us. Best regards, Stib Acosta Front Desk
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tamarisenko wrote a review Jan 2021
Toronto, Canada2 contributions
Excellent staff, very professional, caring. Difficult time to be a tourist, but the staff in the hotel and the adjacent restaurant made our stay a wonderful experience. They arranged for a short tour of the countryside and the driver/tour guide was a very knowledgeable and entertaining young man. We enjoyed every minute of our stay in Bogota. The food was great, the service excellent.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
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Trip type: Travelled on business
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PRICE RANGE
USD 127 - USD 263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel bogota victoria regia hotel bogota, bogota sofitel
LOCATION
ColombiaBogotaChapinero
NUMBER OF ROOMS
102
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Frequently Asked Questions about Sofitel Bogota Victoria Regia Hotel
Which popular attractions are close to Sofitel Bogota Victoria Regia Hotel?
Nearby attractions include Centro Comercial Andino (0.4 km), Centro comercial el retiro (0.4 km), and Zona T (0.4 km).
What are some of the property amenities at Sofitel Bogota Victoria Regia Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Bogota Victoria Regia Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Bogota Victoria Regia Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Bogota Victoria Regia Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Sofitel Bogota Victoria Regia Hotel?
Conveniently located restaurants include Storia D'amore - Zona T, Guadalupe Latina, and Osaka Cocina Nikkei.
Are there opportunities to exercise at Sofitel Bogota Victoria Regia Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Sofitel Bogota Victoria Regia Hotel have airport transportation?
Yes, Sofitel Bogota Victoria Regia Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Bogota Victoria Regia Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Bogota Victoria Regia Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Bogota Victoria Regia Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.