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Being a regular for the after noon tea i decided to go again. However this time they were running some kind of promotion and the stand came relatively poor.
To be fair the service was good, Su was friendly and approachable .
But definitely its...More
Thank Rania N
Response from imane_haitoute, Public Relations Manager at Hyatt Capital GateResponded 20 August 2017
Dear Rania, thank you for sharing you feedback and we are sorry to hear about your unpleasant experience. Rest assured we will look into it and we look forward to welcoming you back soon for a better experience.
Overall my stay was great. Staff in hotel always keep smile which so pleasant to see in the morning. I have to say that my room was bigger than I expected and view was amazing, it impress me. I would like to say that it...More
Thank Aslan A
Response from imane_haitoute, Public Relations Manager at Hyatt Capital GateResponded 16 August 2017
Dear Aslan A, thank you for taking time to share your experience at Hyatt Capital Gate, we are delighted to hear about your wonderful stay and we look forward to welcoming you back soon.
Everything is really amazing except the swimming pool that closes unnecessarily early (20h) and breakfast which is same every single day.
Rooms are design amazingly and staff is really welcoming and prompt.
Concierge is really helpful and nice.
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Thank Miloš V
Response from imane_haitoute, Public Relations Manager at Hyatt Capital GateResponded 13 August 2017
Dear Miloš V, thank you for the review and your valuable comments, your feedback is highly appreciated and essential to improve our services. We look forward to welcoming you back soon.