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Riyadh Marriott Hotel

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Riyadh Marriott Hotel
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278 Reviews from our TripAdvisor Community

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Showing 219: English reviews
San Francisco, California
Reviewed 2 June 2015

Riyadh is a city with wealth but zero glamour. Marriot was the oasis at the end of a concrete day. Hotel is excellent in every way. Service and staff. Gym and valet. Internet speed was excellent (> 15Mbs). It is the only hotel I will stay at in Riyadh.

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Helpful?
Thank Tmaharaj
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Tmaharaj: Thank you for sharing your comments with us on Tripadvisor. We are delighted to read that you enjoyed your stay with us and are especially impressed to receive such a positive review from a Top Contributor on Tripadvisor such as yourself. Thank you for taking the time to share your feedback with us on Tripadvisor. We will pass...

Reviewed 1 June 2015 via mobile

Imagine to have AC that's not working in Riyadh!!! And the response of the hotel was "nothing". I've been complaining for a whole day through calls and visited the reception myself before going out and they promised to send someone to fix it and again nothing happened. Meals are expensive and charging for internet!! Don't recommend it.

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Helpful?
1Thank Mohamed A
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Mohamed A: Thank you for sharing your comments with us on Tripadvisor. We are very disappointed to read of your experience during your recent stay with us. Please accept our sincerest apology for failing to meet your expectations and any annoyance this may have caused you. We appreciate your time and effort taken to share your comments with us...

cheam, uk
Reviewed 27 May 2015 via mobile

Wouldn't choose to stay here but the Company says so so here goes : The (tiny) balcony door would not close and the first engineer sent up just pulled it to and closed the curtains. The second engineer didn't do much better, as I could push the door open if I wanted to. The shampoo and shower gel bottles in...

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Helpful?
Thank colinmh23
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear colinmh23: Thank you for sharing your comments with us on Tripadvisor. Please accept our sincerest apology for failing to meet your expectations. We will share your feedback with our team so that we we may take corrective action where required. As we noticed from your comments, that your company has booked you with us. We would like to recommend...

texas
Reviewed 27 May 2015

I found the staff to be helpful during checking and my stay until check out. Then they told me that despite the fact that they had authorized the entire stay at the time of check in they needed to create a new charge for the full amount and then release the first charge. I have yet to see the release...

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Helpful?
Thank nofatboys
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear nofatboys: Thank you for sharing your comments with us on Tripadvisor. We are disappointed to read of you and your colleague’s experience with charges to your credit cards. Please accept our sincerest apology for any inconvenience this issue has caused you and your colleague. Normally the actual charges are matched to the pre-authorization charges and only the difference would...

Rome, Italy
Reviewed 16 May 2015

PRO. Very clean and spacious room with good lighting, furnishings, TV, electrical outlets, good closest with sufficient number of hangers, mini fridge with free water, coffee, tea. Spacious bathroom with counter, free soaps, etc. hairdryer, good shower and water pressure. Big lobby and sitting area. Good breakfast room with nice buffet. Good, friendly, efficient service. Well appointed meeting rooms. Hotel...

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Helpful?
Thank GlobalCit59
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear GlobalCit59: Thank you for sharing your experience and observations with us on Tripadvisor! We are very happy to receive such an outstanding review from a Top Contributor on Tripadvisor! We are delighted to read that our hotel met your needs for business and appreciate your comments regarding the WiFi. As someone whom obviously travels often, we would recommend joining...

Twickenham, United Kingdom
Reviewed 16 May 2015

I have visited the Marriott in Riyadh many times when conducting training for Sauudi clients.I am well known and always welcomed warmly particularly by the first class Bell Staff. New staff at reception might be warned that a regular guest is coming and not act as if this is the first time I have been there. In general Reception Management...

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Helpful?
Thank Rebecca12013
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Rebecca12013: Wow! Thanks for the terrific review! Thank you for taking the time to provide us with your candid feedback so that we may improve our service and products for our future guests. We will share your comments with our associates so that they may work on improving the products and services where noted. We are delighted to read...

Mykonos Town, Greece
Reviewed 14 May 2015

I had initially booked a non-refundable room there but had to cancel at a last minute due to unforeseen circumstances. Called the hotel and did not hesitate to forgo the non-refundable clause. Wonderful attitude.

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Helpful?
Thank Alain5134
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Alain5134: Thank you for sharing your comments with us on Tripadvisor! We are pleased to read that you were happy with our customer service and thank you so much for sharing your experience with our friends on Tripadvisor. We hope that we may welcome you to our hotel in the future should your travel plans bring you back to...

Munich, Germany
Reviewed 12 May 2015 via mobile

Clean rooms but no upgrade provided for Platinum members. Impressing lobby cafe. However the local check-in staff needs serious service training - definitely not up to standard for a Marriott of this price category. Buffet restaurant was surprisingly excellent from service, variety of foods to quality.

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Helpful?
Thank 2000Foodlover
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear 2000Foodlover: Thank you for sharing your comments with us on Tripadvisor. We appreciate your comments and will share them with the team so that we may take corrective action where noted. Unfortunately due to the very high occupancy we are not always able to provide a complimentary upgrade for our Platinum Members, which is why this benefit clearly states...

cairo
Reviewed 11 May 2015 via mobile

I would like to thank first mr mohamed jadry for his generosity . The hotel is fine although very old but it is really nice . Location is very good in the heart of Riyadh . Room was clean . But reception should be more aware and faster in action specially nights duties . Restaurent was average . meeting room...

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Helpful?
Thank Yasserradwan
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Yasserradwan: Thank you for sharing your comments with us on Tripadvisor! We are honored to receive such an excellent review from such an experienced Top Contributor on Tripadvisor! ( 335 reviews! Wow!). We are very happy to read that you found our associates helpful, (for the most part), and would also like to thank you for mentioning them specifically...

New Delhi, India
Reviewed 11 May 2015

This is my second visit to Riyadh and all throughout I have stayed at Marriott. Truly world class - to put it straight and simple. I stayed at this amazing hotel in March 2015 from the 7th till the 22nd, post that I shifted to the adjacent executive apartments. Current trip started from 19th April and will end on 14th...

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Helpful?
Thank Abhay_Mohan
Ed M, Director of Operations at Riyadh Marriott Hotel, responded to this review

Dear Abhay_Mohan: Thank you for sharing your comments with us on Tripadvisor! We are delighted to read that you enjoyed your stay with us and will share your comments with our team. We are honored to be your first hotel review on Tripadvisor! We will also be happy to investigate the missing points for your stay. Please drop us an...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
Official Description (provided by the hotel)
Riyadh Marriott Hotel stands majestically in the center of Riyadh City's corporate, financial and governmental agencies. This luxurious Marriott hotel in Riyadh is just minutes-drive from major shopping malls and downtown districts with easy access to King Khalid International Airport. The hotel offers excellent services in our Makarim Convention Center, Atrium Cafe, Mosaic Mediterranean Restaurant and Terrace Grill Restaurant. After business meetings and Riyadh attractions, relax in our indoor swimming pool and spa at Bodyline Health Club & Spa. You may just want the serenity and comfort in any of the 391 business-friendly rooms and suites with new beds from Marriott, down comforters, designer duvets and fluffier pillows. This multi-awarded, convenient hotel is perfect for business, conferences, events, weekend getaways, family travel and wedding. It has also 20 flexible meeting rooms, state-of-the-art space that includes Grand Ballroom and breakout rooms. Come and experience our unique Arabian hospitality. ... more   less 

Additional Information about Riyadh Marriott Hotel

Address: King Saud Road | Al Wazarat District, Riyadh 11464, Saudi Arabia
Region: Saudi Arabia > Riyadh Province > Riyadh
Price Range: $138 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riyadh Marriott Hotel 5*
Number of rooms: 418
Reservation Options:
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Also Known As:
Marriott Riyadh Hotel Riyadh
Riyadh Marriott
Hotel Style:
#9 Business Hotel in Riyadh
#11 Luxury Hotel in Riyadh
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Questions & Answers

Here's what travellers have asked, with answers from Riyadh Marriott Hotel staff and other travellers.
1 question
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Questions? Get answers from Riyadh Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the 5th or 6th floor in order to get the lounge access.”
 of 5 bubbles borgito, 18 Mar 2017 | Read review
“Take upper floor room facing away from main roads. (hotel is on an intersection)”
 of 5 bubbles Allen_525, 26 Feb 2017 | Read review
“Make sure you confirm a non-smoking room before arrival”
 of 5 bubbles rolandc160, 14 Feb 2017 | Read review
“Plenty of local restaurants near by when you want a change from hotel food”
 of 5 bubbles M8785PVjamesm, 7 Feb 2017 | Read review
“Rooms are very spacious.”
 of 5 bubbles 79anamariae, 5 Feb 2017 | Read review
5 of 5