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Al Massa Hotel

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50 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Riau Archipelago, Indonesia
Reviewed 9 November 2015

Stay for 5 nights in March 2013. Up to Mecca at midnight and immediately preparations for Umrah. On returning to the hotel after the dawn prayer, Subhanallah ... it turns out our room window facing the entrance of Mecca, pilgrims look out, the left can be seen a large clock tower of the hotel Zamzam. The rooms are a little...

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Thank Dewi S
London, United Kingdom
Reviewed 2 October 2015

This is a very basic hotel below the classification of a “basic” hotel let alone the 4 stars they claim themselves on it. It is in a perfectly prime location very close to the haram with only about a 150m walk to the entrance. We were there during Hajj so understandably very busy. When we checked in to the room,...

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1Thank sherveen
Kuwait City, Kuwait
Reviewed 29 September 2015

The key point of this hotel is its location, which an extremly important aspect while visiting Mecca. The rooms a bit congested and elevators make you wait at prayer time. The wifi in the lobby worked well.

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Thank Mudassir K
Reviewed 1 July 2015 via mobile

Good place to live , nearest to haram have been here many times always at al massa hotel with my wife n my kids n with my father good hotel with great facilities always helpfull easy wifi always available

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1Thank Usman M
Manchester, United Kingdom
Reviewed 27 June 2015 via mobile

Agree with many of the previous reviews re location. Rooms a bit on the small side in Ramadan when extra beds put in. Good housekeeping staff. Lifts a major bug bear. Long queues at prayer times. Wifi only in the lobby. Can't comment on prices or food as stayed at hotel as part of package with Al Khalid tours from...

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Thank uklarka
Reviewed 16 May 2015 via mobile

Since my main goal to go to mecca is for praying at masjidil haram, so, this hotel is good enough because it is close. However, at first i didn't get any towel, they give it at the next day. The food sometimes nice, many times too salty. Free wifi only on the lobby.. The room quite nice.. Overall, a pleasant...

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1Thank aulia k
Pune, India
Reviewed 14 May 2015

The only thing good about this hotel is the proximity to the Haram. We stayed a whole week and had to plead them for house keeping and change of towels. Ive never come across an ac so loud sometimes loud enough to wake you from your sleep. if you have a choice its better to stay away from this place.

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Thank 10malikm
Jakarta, Indonesia
Reviewed 8 April 2015

I stayed for 3 nights. During the stay, room never been cleaned. Contacted the room service and the reception desk to no avail. Talk to the cleaning guy, he said that he's the only person in-charge of 3 floors. Also the staff has no initiative to service guest. Wifi only in lobby area. Absolutely not recommended.

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1Thank Nduti
Jakarta, Indonesia
Reviewed 4 February 2015

Late review. We stayed 3 years ago. This hotel so close to Masjidil Haram. The room is small & clean. Breakfast & dinner good. Friendly staff. Good location. Great value for money. Only 5 minute walk to Al Haram.

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8Thank Tresvel N
UK
Reviewed 6 January 2015

Stayed here in December 2014. Customer service doesn't exist. Hotel rooms small, some not very clean, bathrooms very badly design and even find doing ablution difficult in some rooms. Currently the closest gate to the masjid is closed, which means you have to cross a muddy road to get to the next nearest gate. There are only 3 lifts and...

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13Thank vortex3_3

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service

Additional Information about Al Massa Hotel

Address: Ajyad St dam | 90 meters to the Haram al-Sharif, Mecca, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $87 - $962 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Al Massa Hotel 4*
Number of rooms: 249
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Also Known As:
Al Massa Mecca
Al Massa Hotel Makkah/Mecca
Hotel Style:
#42 Luxury Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Massa Hotel staff and other travellers.
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London, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ensure you get Haram facing rooms for the view and size”
 of 5 bubbles ZMR, 8 Jul 2016 | Read review
“Wifi not available all the time.signal strenght always poor..”
 of 5 bubbles merahsdd, 15 Jun 2016 | Read review
“Difficult to say since there is no link between booking and actual allocation of room.”
 of 5 bubbles AftabAalam, 24 Apr 2016 | Read review
“HORRIBLE! Please don't stay here!”
 of 5 bubbles 494asiyak, 27 Mar 2016 | Read review
“Choose the rooms having view of the Haram”
 of 5 bubbles 130mudassirk, 28 Sep 2015 | Read review
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