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Mercure Hibatullah

Traveller (7)
Room & Suite (1)

About

Location
Cleanliness
Service
Value
381 spacious rooms, including a number of suites, providing a variety of accommodation types to meet all requirements. 10 minutes walk from the Holy Mosque.
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Property amenities
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Trendy
Mid-range
HOTEL CLASS
31Reviews
11Photos
0Q+A
3Room tips
Traveller rating
  • 7
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  • 8
  • 3
  • 5
Time of year
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  • English
An amazing team of people working at the hotel , the housekeeping and reception exceptional at their job and helped my parents with everything that we may have needed . We were 4 of us and we were treated with excellent manner. Look forward to going to the new refurbed hotel
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Response from Mushtaq1985, Manager at Mercure Hibatullah
Responded 15 Aug. 2015
Dear Mr. Barday, Greetings: We very much appreciate your comments regarding your stay at the Mercure Hibatullah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mushtaq Hussain Sales & Marketing
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Let me first start with the positive side. It is very close to beytullah especially if you take the escalator at the anjum hotel . It should be not more than 10 minutes walking distance. The negative side. 1) no in room Wi-Fi . At least not in my room 2) a very very slow free
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Response from Mushtaq1985, Manager at Mercure Hibatullah
Responded 19 Jul. 2015
Dear ottomaximal, Thank you for your comments sent via our website, concerning your stay at Mercure Hibatullah, Makkah recently. I have since had an opportunity to review your concerns with the management team at the hotel. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. With Regards. Mushtaq Hussain Sales & Marketing
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The hotel is not too far from the Haram, but as other reviewers pointed out it isn't exactly an easy walk due to the hilly terrain. The shuttle bus is the easiest way to get to Haram and back but beware that late night the bus might not run frequently. We waited almost 45 mins
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Response from Mushtaq1985, Manager at Mercure Hibatullah
Responded 21 Jan. 2015
Dear Mr. Mirza, Thank you for taking the time to tell us about your experience at the Mercure Hibatullah, Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hibatullah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mushtaq Hussain Sales Manager
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Unfortunately we did not have a good experience in this hotel even though we stayed for one night. Location is still not too far from Haram though one has to criss cross the Jeddah highway few times on way . As such with children or elderly it is not walkable. One needs to take
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Response from Mushtaq1985, Manager at Mercure Hibatullah
Responded 14 Jul. 2014
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mushtaq Hussain Sales & Marketing
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excellent hotel--good staff-good shuttle service. one of manager very good knows english.other dont know eng properly.eng language is barrier.As international standards there must be english language to be understood there.overall good environment-good value for cost
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Review collected in partnership with Accorhotels.com
Response from Mushtaq1985, Manager at Mercure Hibatullah
Responded 19 Feb. 2014
Dear Mr. Munawar, I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team. Thank you and warm regards. Mushtaq Hussain Sales & Marketing.
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Album Categories
All photosTravellerRoom & Suite
View from room
"The higher floor are better to see out of the window"
"Rooms on 14th floor"
"Excellent for families that do not have elderly with mobility problems are very small children"
PRICE RANGE
USD 133 - USD 136 (Based on Average Rates for a Standard Room)
LOCATION
Saudi ArabiaMakkah ProvinceMecca
NUMBER OF ROOMS
381
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