Address Jabal Omar Makkah
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Address Jabal Omar Makkah

7123 Prince Mohammed Bin Salman Road 3472 Ash Shubaikah, Mecca 24231 Saudi Arabia
Traveller (320)
Room & Suite (43)
Dining (9)

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AU$568
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

5.0
#4 of 284 hotels in Mecca
4.7 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.7 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Charming
Luxury
Languages Spoken
English, Arabic
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites

Location

7123 Prince Mohammed Bin Salman Road 3472 Ash Shubaikah, Mecca 24231 Saudi Arabia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
King Abdulaziz Intl Airport
75.1 km
See all flights
Taif Airport
75.4 km
See all flights
407Reviews4Q+A29Room tips

Reviews
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Traveller rating
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Detailed Reviews
Tai R wrote a review Nov 2023
16 contributions32 helpful votes
5.0 of 5 bubbles
During my recent stay at the Address Hotel in Makkah, the experience surpassed my expectations in several aspects. Allow me to share the highlights.

First and foremost, the culinary adventure at the hotel's buffet was an absolute delight and easily the best I experienced in Makkah. The premium selection and outstanding flavors were elevated by Nimshad's attentive service, adding a personal touch to my dining experience.

Special recognition goes to Naim, my dedicated housekeeper, whose meticulous efforts significantly contributed to maintaining a clean and comfortable environment. Naim's attention to detail didn't go unnoticed, enhancing the overall positive impression of the hotel.

The modern decor of the Address Hotel struck an excellent balance between contemporary elegance and comfort. The thoughtful design added to the ambiance without being overly extravagant.

One noteworthy aspect was the hotel's convenient proximity to the Al Haram mosque. Whether opting for a short walk or utilising the shuttle service, arriving every 1-2 minutes, accessibility for pilgrims was a strong point.

And not to be forgotten is the main chef, whose Manchester accent added a unique charm to the dining experience. Although the name slips my mind, the chef's culinary expertise was evident in the exceptional quality of the dishes served.

In conclusion, the Address Hotel in Makkah offers a delightful and well-rounded experience, with standout culinary offerings, meticulous housekeeping, modern decor, and convenient accessibility for pilgrims.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 29 Nov 2023
Dear Mr. Guest, Thank you for choosing Address Jabal Omar Makkah. We are grateful that you took out time to write us a review. At Address Jabal Omar Makkah, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that we were able to exceed your expectations. Thank you once again. See you soon. Kind Regards, Ahmed Kiani Quality and Brand Experience
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Roua A wrote a review Dec 2023
1 contribution
5.0 of 5 bubbles
Address Omar Jabal in Makkah exceeded my expectations in every way. The hotel's prime location is extremely close to the Holy Mosque, which made it incredibly convenient for our pilgrimage. The staff's hospitality was outstanding, always ready to assist with a warm smile.

Our room was not just a comfortable haven but also offered breathtaking views of the city. The attention to detail in the room's design and amenities showcased a commitment to guest satisfaction. The dining options were diverse, providing a culinary journey that catered to various tastes.

I wholeheartedly recommend this hotel to anyone seeking comfort and convenience during their Umrah. The team on the ground were amazing! Thank you and see you soon!
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 15 Dec 2023
Dear Guest, Thank you for choosing Address Jabal Omar Makkah - "Where life happens". Allow me to thank you for providing your valuable feedback on your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you have noticed. We look forward to seeing you again soon. Kind Regards, Ahmed Kiani Quality and Brand Experience
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saara m wrote a review Jan 2024
1 contribution
5.0 of 5 bubbles
I enjoyed my stay at The Address in Makkah. The rooms were clean and modernly decorated with views that looked out onto the mataaf and the kaaba. The beds and pillows were fluffy and soft. Thanks to room service attendant Naeem, my 83 year old grandmother's room cleaning needs was seen to quickly and attentively.
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Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 4 Jan 2024
Dear Guest, Thank you for staying with us. Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you. We look forward to welcome you again. Kind Regards, Ahmed Kiani Quality and Brand Experience
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Farhana B wrote a review Mar 2024
Slough, United Kingdom2 contributions1 helpful vote
2.0 of 5 bubbles
We paid for a night before so our check in would be smooth. Sent several emails to make sure reservations confirmed but no reply. I then made a direct call to make sure all confirmed and was told yes and this was a cost of a call. When we checked in waited nearly two hours and begged the staff to check us in as there was a shortfall in payment on their system but nothing to do with us . Proof of payment, invoice provided and copy of my bank settlement. We also had half board as we arrived 4.20 they said kitchen closed and front office did not even check with their kitchen. I would strongly advise not to book elderly people here as only one wheelchair provided upon check in and after complaints received the other two.
I kept chasing front office with our complaints but was ignored. On the 5th day spoke with Ayaz Assistant Manager and he said he would get the breakfast for the sick in the room and the elderly . He informed his team to look after us and Raza and his team did a great job and made sure we were happy. Fahim in house keeping did an amazing job and always smiling yet so busy and laundry service boy I did not catch him name was also outstanding. It’s a real shame that the staff work so hard to please the guests yet let down by night front office manager and guest relations who did not listen. There was no fault in the payment but a transfer issue on their side from the agent. Even our travel agent was very sad to find out the experience we had. The GM or the Operation Manager fully aware did not have the decency to apologise and we were charged for something but they never delivered. We had always stayed at the raffles where the service is outstanding from the time you check in to check out. When I was not getting my emails answered I sensed problems and started to connect on linked in but no response. The walk from one tower to the other for wheelchair users and getting the shuttle bus is difficult. Also with the buggy. As my parents could not go to the Haram I wanted the tv to work but there was a fault engineer was not informed until day 5 and still not working. Fridge in room 10916 not working foodstuffs got ruined.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raghad Badghaish, Other at Address Jabal Omar Makkah
Responded 19 Mar 2024
Dear Mr. Farhan, Thank you for staying with us. Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service. Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We have notified our team about your unpleasant experience and with the help of your valuable feedback we will be able to overcome shortfalls and provide efficient yet effective service. Please give us another chance to prove ourselves sometime soon. Regards, Raghad Badghaish Quality and Brand Experience.
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Lama M wrote a review Sept 2023
2 contributions
4.0 of 5 bubbles
Rooms 10/10
Cleanliness 10/10
Staff and service 10/10!!!
Exceptional experience! Very cozy and quiet location is very close to AlHaram the shuttle is available 24/7 and it's only a 3-minute drive. Highly recommended and we look forward to our next stay.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yousef Qutub, Other at Address Jabal Omar Makkah
Responded 5 Oct 2023
Dear Ms. Lama, Thank you for staying with us recently and for this great review that you have posted. We are delighted to read that you had a great experience with us. We can't wait to welcome you back to Address Jabal Omar Makkah soon for another unforgettable stay with us. Yours sincerely, Yousef Qutub Quality & Brand Experience Manager
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Roving575044 wrote a review Nov 2023
2 contributions
3.0 of 5 bubbles
Not very happy with our stay at The Address Hotel Mecca. We were there for two nights - first night we arrived it was quite late, the check in process was slow, we had booked a room with haram view and asked if it's possible to upgrade to Kaaba view, they offered to give it to us for an extra cost. We went up to see the Kaaba view room, and chose to take it (even though literally you can see only a very small part of the Kaaba). We took the room, told the receptionist that I'll stay in room and wait and my husband goes down with her to finish the check in process. She didn't agree and said we need to come down for him to sign the papers then go back up - which was annoying and unprofessional. She gave us wrong info about breakfast time and location. Staff at breakfast not well trained. Food wasn’t great. Pillows in the room smelled bad, they changed them and smell was still there. Check out process was also unprofessional. Shuttle service wasn’t consistent. They don’t allow taxis to come to the hotel, had to go with the shuttle to the haram and take a car from there. We had 3 suitcases and no one helped with our bags or with getting a taxi. Not 5 star hotel service.
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Date of stay: November 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 9 Nov 2023
Dear Guest, Thank you for staying with us. Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service. Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We have notified our team about your unpleasant experience and with the help of your valuable feedback we will be able to overcome shortfalls and provide efficient yet effective service. Please give us another chance to prove ourselves sometime soon. Regards, Ahmed Kiani Quality and Brand Experience
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Bashir P wrote a review Apr 2024
5 contributions
1.0 of 5 bubbles
This is one of the most beautiful hotels in Makka which ticks all the boxes for location and service.

However it’s sad when staff members crush this good review to a terrible experience.

Waking up early morning in Ramadan to get ready for breakfeast/Suhoor I enter the restaurant I get asked to provide my hotel room number which is standard. No greeting , no welcome , no nothing just asking me for my room number.

I provide my room number and I’m told to please stand one-side or please leave as I don’t have a breakfeast voucher. I explained it’s not possible and showed them the voucher clear states breakfeast and dinner for the stay.

They told me it could be an error from my agent. I contacted my agent and he sent all the information to the hotel and said it’s impossible to be a fault on his side.

The following morning I went down to reception -‘d asked if the correction was solved. The lady of the front desk checked and then confirms everything is in order.

I then asked is there no apology for yesterday as I was chased away from the breakfeast area and humiliated infront of other guest. She said what apology do I want.

Restaurant manger I think it’s Mr Omar extremely arrogant and showed no interest in our complaint.

I was contacted by management Mr Reda to discuss but my time was very limited during evening because of prayer.
I personally feel there is huge language barrier if you English speaking.

This is just to create awareness to other guest.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 11 Apr 2024
Dear Mr. Bashir, Thank you for staying with us. Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service. Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We have notified our team about your unpleasant experience and with the help of your valuable feedback we will be able to overcome shortfalls and provide efficient yet effective service. Please give us another chance to prove ourselves sometime soon. Kind Regards, Ahmed Kiani Quality and Brand Experience
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Halima Y wrote a review Nov 2023
Dubai, United Arab Emirates7 contributions2 helpful votes
5.0 of 5 bubbles
From the moment we landed at the airport, our experience with the hospitality began. The warm welcome by our driver set the tone for the exceptional service we were about to experience. Upon arriving at the hotel, we were greeted with a welcome coffee and dates, a thoughtful and delightful gesture that immediately made us feel at home.

I can't emphasize enough how impressed we were with the top-notch services provided by the hotel staff. Each member of the team went above and beyond to ensure that our stay was nothing short of perfect. A special thanks goes to Mr. Mueen, whose welcoming demeanor and attention to detail truly made our stay memorable. It felt as if we were being welcomed into our own home, and that level of personal care is something that we will always cherish.

We can't recommend this hotel enough to anyone seeking an exceptional hospitality experience. Thank you to all the staff for making our stay truly unforgettable.
Thank you to all the staff for making our stay truly unforgettable.
Ali Ahmed Putler & Ahmed thank you.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 20 Nov 2023
Dear Guest, Thank you for choosing Address Jabal Omar Makkah! At Address Jabal Omar Makkah, we spare no efforts in order to ensure that we exceed our guest expectation and offer them high quality services. We made sure to share this feedback with our Ambassadors to give them the recognition that they deserve. They were delighted to hear your feedback. We look forward to welcome you again. Regards, Ahmed Kiani Quality and Brand Experience
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Muhammad Y wrote a review Sept 2023
1 contribution
5.0 of 5 bubbles
This hotel has to be one of the best hotels in the surrounding area of masjid al haram, really enjoyed my stay at the hotel. All the staff are friendly and always welcome you with a smile. Room size are really good and bathroom is very modern and clean. Breakfast at the hotel is really good and your spoilt for choices. I was surprised at how delicious the food at this hotel was and its also serves seafood which i love.

The staff at the hotel are soo kind in particular ehdaa who welcomes you with a smile and also gives you her valuable time showing you around the food court during food and breakfast, also muhammad gad he goes way beyond his way to make sure we are happy.

Highly recommend this hotel and i will definitely be coming back here to stay on my next trip.

Hotel 10/10
Cleanliness 10/10
Breakfast 10/10
Food 10/10
Service 10/10
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yousef Qutub, Other at Address Jabal Omar Makkah
Responded 18 Sept 2023
Dear Mr. Muhammad, Thank you for sharing your review. We are happy that we were able to delight you during your visit. We also appreciate your amazing comments towards our Restaurant. Really appreciate your recognition for Ehdaa and Mohammed that have successfully made your stay a memorable one. Thank you once more and we are all looking forward to welcoming you back soon. Yours sincerely, Yousef Qutub Quality & Brand Experience Manager
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Yousef wrote a review Mar 2024
20 contributions24 helpful votes
4.0 of 5 bubbles
Sara Khayat and Rawan Khayat at the reception both were amazingly customer oriented staff, very helpful and friendly. Also Ali Ahmad from Club Lounge did something unforgetable, we asked where the closest pharmacy was as I needed Panadole for severe headache, and he offered me 2 tablets from his personal packet, thus he saved me time instead of going back to the Haram area to buy and come back!

The following are my suggestions: Link UbyEmaar loyalty program to your system immediately, because your The Address loyal guests expect to receive their benefits equally in all Emaar's properties over the world. It would be great if you coukd resolve the waiting time for elevators to come. It's very chsllenging to go to from the room for prayer times and restaurant. Offer well-known and tasty coffee beans for espresso such as Nespresso, Illy, Vergniano, etc. The espesso served was tasteless. Extend the Iftar timing to 10pm to allow people to comfortably performe Umrah and then they can make it to the hotel to eat. Extend the operating hours of the Club Kounge in Ramadan from Maghrib prayer to Fajr prayer (10pm till 1am in Ramadan isn't enough!).
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmed Kiani - Quality and Brand Experience, Innkeeper at Address Jabal Omar Makkah
Responded 30 Mar 2024
Dear Mr. Yousef, Thank you for staying with us. Our team here at Address Jabal Omar Makkah is committed to providing high-quality guest service, and we are thrilled to hear that we made a good impression on you. Please be assured that we pay very close attention to details and we have received your kind feedback about the highlighted areas of improvements. We look forward to welcome you again. Kind Regards, Ahmed Kiani Quality and Brand Experience
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Answer from Mo M
1 contribution
Hi,it’s not far , it’s about maybe 5 to 7 minutes if you walk through the Hilton hotel which is next door, never been at the Hyatt but I highly recommend the address but make sure you get a room with access to the club so you don’t have to worry about food,good luck,,
Answer from kazi65
Scunthorpe, United Kingdom1,240 contribution186 helpful votes
There is a shuttle to haram or walking distance 7-8 min
tarek adhen wrote a tip 5 May
13 contributions12 helpful votes
2.0 of 5 bubbles
"If you are will old people don't come here too far from the masjid, maybe good for young people.. Must come back by walk"
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Mimoun M wrote a tip 3 May
1 contribution
5.0 of 5 bubbles
"Good hotel and i enjoy thuis hotel room are Very clean good staff thanks to mohamed firoz"
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Zaine M wrote a tip Apr 2024
9 contributions
5.0 of 5 bubbles
"Book this hotel "
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Asaad T wrote a tip Apr 2024
1 contribution
1.0 of 5 bubbles
"I would say if you want customer satisfaction stick to Hilton (Conrad) or some other decent brand"
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Taahir I wrote a tip Apr 2024
TIsmail2 contributions
5.0 of 5 bubbles
"The panaromic view mosque on 36th floor gets busy so get there early for a front row view!!"
Read full review
Not the right property for you?
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PRICE RANGE
AU$240 - AU$311 (Based on Average Rates for a Standard Room)
LOCATION
Saudi ArabiaMakkah ProvinceMecca
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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ADDRESS JABAL OMAR MAKKAH (AU$240): 2024 Prices & Reviews (Mecca) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Address Jabal Omar Makkah
Which popular attractions are close to Address Jabal Omar Makkah?
Nearby attractions include Safa to Marwa (0.9 km), Station of Ibrahim (0.7 km), and Great Mosque of Mecca (0.9 km).
What are some of the property amenities at Address Jabal Omar Makkah?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Address Jabal Omar Makkah?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Address Jabal Omar Makkah?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Address Jabal Omar Makkah?
Conveniently located restaurants include Albaik, Al Rehab Restaurant, and Al Tazaj.
Are there opportunities to exercise at Address Jabal Omar Makkah?
Yes, guests have access to a fitness centre during their stay.
Does Address Jabal Omar Makkah have airport transportation?
Yes, Address Jabal Omar Makkah offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Address Jabal Omar Makkah?
Yes, dry cleaning and laundry service are offered to guests.
Does Address Jabal Omar Makkah offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Address Jabal Omar Makkah?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Address Jabal Omar Makkah?
Many travellers enjoy visiting Kaaba (0.7 km).
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