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Swissotel Makkah

Expedia.comUSD 632*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Swissotel Makkah
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1,573 Reviews from our TripAdvisor Community

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Showing 1,129: English reviews
Reviewed 3 weeks ago via mobile

Asalaamualikum I recently performed my umrah..as we were uncertain of which hotel to choose from the vast range available..we did our research and alahmdullilah chose SwissOtel Makkah Could not have made a better decision... neat and elegant rooms,extraordinary breakfast and excellent service from our room cleaner Muazammil... we stayed in Room 1102 and 1103 and he always made sure if...

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Helpful?
Thank RADIYYA C
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear guest, Thank you for contacting us and we look forward to welcoming you again at your home away from home. Regards

A TripAdvisor Member
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3 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Pros: spacious room, quick response from customer service, good breakfast although same menu everyday, good location near to Al Haram with few minutes tru shopping mall. Cons: lift issue. No free wifi. Shower room not clean with blockage everytime we use it and smelly too. Hot n cold water in the shower room not easy to use. Would i come...

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Helpful?
Thank A TripAdvisor Member
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you very much for contacting us and we deeply apologies for any inconvenience during your stay with us. Kindly contact us with your reservation information for better understanding. Regards

Leicester, United Kingdom
Reviewed 3 weeks ago via mobile

Excellent hotel, extremely busy but very well run. Room was amazing with view of Kaba. If you leave the room before athan you can get to the Kaba level, it takes about 30 minutes because of lifts being used a lot and walking through the crowds. The room has a nespresso machine and for coffee addicts and is good quality....

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Thank Goldkhalifa
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for contacting us and we look forward to welcome you again at your home away from home . Regards

Reviewed 3 weeks ago via mobile

Stayed here from the 23rd April to the 30th April. Loved every minute of our stay. Hotel is maintained and decorated to a modern and contemporary style. Most importantly of all, the hotel is staffed with friendly lovely people. It is very close to haram shareef, especially to the King Abdul Aziz gate and the Ajyad gate. In terms of...

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Thank Nadeem A
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for the lovely review. We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward for your next stay with us . Regards

Great Yarmouth, United Kingdom
Reviewed 18 April 2017

Went as a family for Umrah and choose it because of its perfect location from Haram and luxury rooms and good service. Stayed before in 2014 for Haj. Massive buffet selection for breakfast. What else one could ask for?Such a wide variety of food stations but disappointingly not to the five star standard. Only one live station for pancakes. No...

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3Thank akhalid66
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one. Regards

Colombo, Sri Lanka
Reviewed 18 April 2017

Stayed there with my family to perform Umrah. Whilst Umrah was a wonderful experience, the hotel did not assist in my journey at all. At the onset we were provided alternative upgrade rooms, which was a pleasant surprise, only to find out two days later, that after having unpacked seven peoples luggages they wanted us to shift rooms back to...

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Thank azminarasheed
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for contacting us and we deeply apologise for any inconvenience during your stay with us at Swissotel Makkah. Your comments are being handled by the relevant department. Furthermore , kindly contact us with your reservation details for better assistance. Regards

Tripoli, Libya
Reviewed 17 April 2017

Every thing was good specially the breakfast was Excellent with variety of choices from bread to rice.. Cleanliness of the room The location is next to the Haram. Internet was dead they force you to pay for internet.

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Helpful?
Thank Bader S
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for contacting us and we are glad you enjoyed your stay with us at Swissotel Makkah. Regards

Reviewed 17 April 2017 via mobile

Very convenient hotel for the Umrah pilgrimage. Very close to the Grand Mosque. Service is lovely and the break fast is very varied. Room features are modern and comfortable. Would definitely return for my next visit God willing.

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2Thank Ivana112
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for sharing your lovely experience and we look forward for your next stay with us at your home away from home. Regards

London
Reviewed 15 April 2017 via mobile

This hotel is perfectly located. Brilliant service from the minute I arrived at the hotel. The breakfast spread is amazing. I do feel sorry when I see how much food is wasted. Ppl fill their plates with so much food and do not finish it. My room attendant Rizwan (922) was very nice and cleaned the room to a high...

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1Thank Zarmeen S
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for contacting us and we are glad you enjoyed your stay with us at Swissotel Makkah. Regards

Karachi, Pakistan
Reviewed 14 April 2017 via mobile

We visited Swissotel makkah on 9th April 2017. Hotel reservation staff specially duty manager Mr. Mohammed Ali Al Wasli was gem of a person. He help me a lot for check in. Room was wonderful and very clean. Although I face some difficulty in switching on TV but it was remote controller fault which was changed immediately with an excuse....

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Thank haraf01
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you very much for your lovely review. We look forward for your next stay with us at your home away from home. Regards

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Swissotel Makkah is not only the first Swissotel to be opened in Saudi Arabia, but is also the first to commence in the entire Middle East. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. The Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only Makkah hotel with a direct entrance through Ajyad Street. ... more   less 

Additional Information about Swissotel Makkah

Address: Ajyad Street | King Abdul Aziz Endowment, Mecca 762, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $173 - $1,150 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Makkah 5*
Number of rooms: 1487
Reservation Options:
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Also Known As:
Swissotel Makkah Mecca
Hotel Style:
#5 Family Hotel in Mecca
#12 Luxury Hotel in Mecca
#15 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Makkah staff and other travellers.
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Questions? Get answers from Swissotel Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor”
dyahdong, 17 May 2017 | Read review
“Quad rooms are really small!”
azminarasheed, 17 Apr 2017 | Read review
“Harram views cost more, try get a city view not facing the ongoing repair work!”
BecLond, 30 Mar 2017 | Read review
“Haram View”
E6314JGjohnm, 15 Mar 2017 | Read review
“Fantastic location.”
iftikhar786, 9 Mar 2017 | Read review
5 of 5
Expedia.com
USD 632* /night
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HotelQuicklyUSD 1,843
Swissotel.comUSD 640
Hotels.comUSD 640
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Prices are for 1 room, 2 adults
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