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Makkah Clock Royal Tower, A Fairmont Hotel

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Makkah Clock Royal Tower, A Fairmont Hotel
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1,842 Reviews from our TripAdvisor Community

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Showing 1,131: English reviews
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Birmingham, United Kingdom
Reviewed yesterday NEW

I would just like to say thank you for the fantastic service this hotel & its staff offered. Truly an A class service from ALL members of their staff. Hotel was excellent and superbly located. We had no issues checking in or out. Staff were friendly & fulfilled our requests. We had a superb time staying at this hotel. We...

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Helpful?
Thank shoaib-has
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful experience with us and we look forward to welcoming you again at your home away from home. Regards

Alkharj
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I booked this hotel because of its proximity to masjid ul haram. Later, when I read comments of peoples, I become a bit anxious due to lot of negative comments. But, now, I can say that all those negative remarks were wrong. There is smooth passage from entrance to reception to room with everything being perfect. Yes, we have to...

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Helpful?
1Thank Muhammad S
About Hotel's Favourite Review
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Reviewed 4 days ago NEWvia mobile

This is huge hotel . The most complicated part is to get correct elevator to get to your room. There are many. fm ground fr to M2 ,lobby and then change to your floor. Hot water is hot in the afternoon time !

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Helpful?
Thank Noor S
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for contacting us and we are glad you had a pleasant stay with us at Makkah Clock Royal Tower, A Fairmont Hotel. Regards

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

Really there's nothing to say here. The Clocktower is great. It truly is a 5 star and above. Of course, this depends on the accommodations you get. Anything under a suite will seem like a 4 star hotel. The breakfast is different and your access to amenities at the hotel are also limited. So you won't get the 5 star...

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Helpful?
Thank yusefams
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for contacting us and we are glad you enjoyed your stay with us. We look forward for your next stay with us at your home away from home. Regards

Jakarta, Indonesia
Reviewed 5 days ago NEW

Good: Helpful and friendly staffs, satisfying buffet, responsive service. Clean and fancy lobby and room. Bad: Strange security policy; groups waiting at the lobby asked to move away to the back, near the lifts. They want the business but not ready for the crowd!! House keeping were too lazy to make up the room even when the sign was switched...

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Helpful?
Thank Julhandiarso H
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us and we deeply apologies for any inconvenience during your stay with us. Kindly contact us with your reservation details for better understanding. Regards

Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

Brilliant hotel breakfast amazing plenty of choice with buffet breakfast, just needs more friendly & more helpfull staff on reception. The bed sizes are very small could do with double or queen size bed.

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Helpful?
Thank Donsalem
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for contacting us . Your comments are important to us , kindly contact us with your reservation details . Regards

Reviewed 5 days ago NEWvia mobile

The graetest hotel ever it was very near to haram and had great view from the rooms and i loved there breakfast it was fresh and grate and the cuisines good to had a great view of the holy mosque and there service was great from check on till check out

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Helpful?
Thank Talha K
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for your lovely review and we are glad you enjoyed your stay with us. We look forward for your next stay with us at Makkah Clock Royal Tower, A Fairmont Hotel. Regards

Reviewed 1 week ago via mobile

Dear Fairmont Management, I would like to informing you that your duty manager who is egyptian is really not nice and shaming your credibility as 5 stars hotel in makkah which is the holiest city for the moslem. Firstly, i don't know why the management hired the man who is not charming and not friendly in a reception as a...

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Helpful?
Thank count o
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Hotel is right in front of haram, access is within minutes... We had kabba view room which was amazing experience!! Room size was perfect for a family of three.. Hotel is truly a 5 star and have great breakfast options. Only downside was lunch and dinner options onsite were closed...

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Thank chaudhryzubair
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Riyadh, Saudi Arabia
Reviewed 2 weeks ago

Every thing was excellent In terms of cleanliness, service and hotel staff but there are two bad things namely Room service does not have many options and this hotel is rated five stars but its finish was bad as the hotel did not provide a city taxi but it provides an expensive taxi

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Thank Abdulaziz_Alageel
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

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Near Makkah Clock Royal Tower, A Fairmont Hotel

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 

Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $224 - $795 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Clock Royal Tower, A Fairmont Hotel 5*
Number of rooms: 945
Reservation Options:
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Also Known As:
Makkah Clock Royal Tower, A Fairmont Hotel Mecca
Hotel Style:
#5 Romantic Hotel in Mecca
#6 Family Hotel in Mecca
#13 Luxury Hotel in Mecca
#19 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and other travellers.
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Questions? Get answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ka'ba view, suites”
shoaib-has, 24 Apr 2017 | Read review
“Ka'ba view of course is the best.”
Julhandiarso, 20 Apr 2017 | Read review
“Best view and Bad end”
Abdulaziz_Alageel, 11 Apr 2017 | Read review
“try to get a Kaaba view room”
khalil2017, 13 Mar 2017 | Read review
“Get the room on higher floor with view”
  • VIEW FROM OUR ROOM
roz_6610, 11 Mar 2017 | Read review
5 of 5