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Al Marwa Rayhaan by Rotana-Makkah

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Al Marwa Rayhaan by Rotana-Makkah
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352 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Jakarta, Indonesia
Reviewed 1 week ago via mobile

Located in the clock tower building just in front of the main gate (King Abdul Aziz Gate) of the Masjid al-Haram. I was there in hajj season so it was so crowded it was difficult to get a seat at the restaurant during meal times.

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Helpful?
Thank zags
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts...

جده
Reviewed 3 weeks ago

The hotel is great, the room area is very good but the bath area is small, is not suitable to 5 stars hotel. there is a smell in the room buzzer the allergic persons. The breakfast is delicious, good variety and pleasant. we ordered dinner in room, the meal was tasty and very good.

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Helpful?
Thank azsultan
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your delightful experience during your recent stay. With regards to the toilet sizes it is the same sizes for the toilets in all towers building and it was set by the construction company when building the hotel, and...

Makkah
Reviewed 12 October 2016

Perfect Place to perform Umrah, Hotel is close to Gate Abdul Aziz, and Gate Abdul Aziz is closest gate to Kabah. Easy to walk to Haram and Kabah. recommended for OLD folks as they cannot walk to much.

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Helpful?
1Thank khaledh609
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, What a wonderful review!!! We love to hear such a positive words. You just made our day! We very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at Al Marwa Rayhaan by Rotana - Makkah on...

Reviewed 9 October 2016

When you travel to the holy city, you would want less distractions - especially in terms of lodgings and amenities. I went to Rotana while performing my first Hajj and I'm happy to say that Rotana lived up to its 5 star class and I am more than pleased to recommend the accommodation to anyone who wants good food, great...

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Helpful?
2Thank tiaidrus
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued guest Tiaidrus, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s...

Riyadh, Saudi Arabia
Reviewed 29 September 2016

We went there my family and I for Umra and wanted to utilize the proximity to the Haram (Holly Masjed). We usually stay at the Fairmont but wanted to see other options in the complex. This was a major downgrade in terms of service quality. Rotana is usually a 5 stars chain, but I won't rate this at higher than...

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Helpful?
Thank FahadDM
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Fahad, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to inform you that we are always working to meet our guest expectations in terms of the...

Reviewed 26 September 2016 via mobile

Stayed at this hotel for a week. Washrooms haven't got enough space. Good customer service. Same Menu for Buffet everyday. Not great food. Great location for accessing Masjid Ul Haram. Would be nice if maintenance staff can speak english.

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Helpful?
Thank Hakeem U
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Mr. Hakkem, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to assure you that all your comments are been taken into consideration in order to work on...

London, United Kingdom
Reviewed 9 September 2016 via mobile

Beautiful hotel, fantastic service and very friendly and professional staff. A home away from home... And of course magnificent views and very strategic location I have no doubt that I'll visit again. Big thank you

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Helpful?
Thank Temo82
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts...

Johannesburg, South Africa
Reviewed 26 August 2016

I have been here for a week and have 1 week more to go. At the beginning let me say that the agent I am traveling with made bulk bookings and was provided with economic rooms. I am also aware that this is the peak Hajj season so they are busy. Nonetheless my wife and I have a room cramped...

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Helpful?
Thank soomeyya
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. We would like to extend our thanking to you for positive comments and feedback highlighted ,On the other hand we would like to apologize...

Reviewed 24 August 2016 via mobile

THE DIRTIEST, FILTHIEST HOTEL EVER!!! Stayed in a family suite with Haram side view. When you enter the room, it looks impressive as the room has nice settings and roomy as it was a suite with attached living room next to the bedroom. Very roomy with quite new modern furniture and set up. Until you started unpacking, you realised they...

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Helpful?
2Thank SabrinaAmans
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Ms. Sabrina, Thank you for dedicating the time and effort to write us your prompt feedback. We are very concerned about your comments and notes that you brought to our attention. Let me extend our apology for the inconvenience has been occurred to you during your stay and please note that I have messaged you on your trip advisor...

Reviewed 21 August 2016

i stayed for one night in Al Marwa Rayhaan by Rotana Makkah hotel for one night with my mother. hotel location is perfect. once you are out of the hotel you are at Al Haraam. room was nice and convenient has its facility (tea & coffee set is available inside the room. breakfast buffet was v. nice full of variety....

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Helpful?
Thank reham a
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts...

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Amenities

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  • Restaurant
About the property
  • Wheelchair Access
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  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
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  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
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  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 

Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $193 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#15 Luxury Hotel in Mecca
#20 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Marwa Rayhaan by Rotana-Makkah staff and other travellers.
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Questions? Get answers from Al Marwa Rayhaan by Rotana-Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have Haram view,”
 of 5 bubbles azsultan, 9 Nov 2016 | Read review
“You might want to get the Kaabah view. It is definitely worth it.”
 of 5 bubbles tiaidrus, 9 Oct 2016 | Read review
“Get the Kaaba view, it is worth it while here. There are two venues for breakfast not only one that almost all go to.”
 of 5 bubbles FahadDM, 29 Sep 2016 | Read review
“Some rooms may have view of haram.”
 of 5 bubbles soomeyya, 25 Aug 2016 | Read review
“As high as possible with Kaaba view”
 of 5 bubbles Nins_12, 21 Jun 2016 | Read review
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