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Kempinski Hotel Amman

CancelonUSD 132*
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#12 of 143 Hotels in Amman
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 157*
USD 132*
Great Deal
USD 157*
USD 157*
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Kempinski Hotel Amman
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888 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

We have stayed three nights in Kempinski Hotel Amman. Housekeeping staff, not good in English but provided very good services and always very efficient. Front Office staff, talking local language with colleagues and laughing in front of the non-Arabic speaking guests, which made guests feel quite uncomfortable. Food & Beverage staff, need training. Picked up the tea spoon on the...

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Helpful?
Thank lukun1008
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear lukun1008, Thank you for posting a review and sharing your opinion on T/A community. We will address some of your mentioned details. we are deeply sorry our hotel did not meet your expectations, nonetheless we are constantly trying to improve, and your review will be part of this, Thank you for bringing this to our attention. Without guest feedback...

Reviewed 2 weeks ago via mobile

The hotel was not as posh as we had expected from a Kempinski. Nonetheless our room was comfortable and well equipped . The restaurant where we had buffet breakfast and dinner was also satisfactory . The location was also quite convenient as we visited several tourist spots that were not far from the hotel. There was also a money changer...

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Helpful?
Thank Thelma K
London, United Kingdom
Reviewed 3 weeks ago via mobile

My friend and I stayed here on our first night in Jordan at the start of a 5 day trip around the country. It is a nice enough hotel, the rooms are standard size and there was no view from our room expect a construction site. The rooms look a little run down and might need renovation. The staff are...

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Helpful?
Thank Varshee
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Varshee, Thank you very much for sharing your valuable feedback on TripAdvisor. We work hard on creating the optimal experience for our guests and I am sorry to hear that the room was not completely up to your standards ,We are looking in to how to update both our premises and rooms in the best possible way, and are...

Durban, South Africa
Reviewed 3 weeks ago

We arrived at the Kempinski quite filthy from hanging out at Wadi Rum. The staff were totally nonchalant about our appearance and efficiently checked us in quickly and with no issues. My husband, who was flying out that evening, was allowed to be a "visitor" in our room until he left for the airport with no issues. We stayed on...

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Helpful?
Thank Shawn D
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Shwan D, Thank you so much for your wonderful words about your stay here at Kempinski Hotel Amman, It is great to hear that you feel we act in a friendly and efficient way. We appreciate a lot your kind words regarding our staff, I can only agree that they are very friendly and helpful, and I’ll be sure...

Amman, Jordan
Reviewed 3 weeks ago

i would like to thank everyone who made this day a special one (Rahbat Ak wardeyah Graduation Party) , everyone was very proffisional and helpful. they made veryone smile , Special thanks to Mr.Belal for the amazing help and follow up regarding every little detail , also thanks to bashar at the via appia and the chef behind the amazing...

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Helpful?
Thank dandoush1999
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Dandoush1999, Thank you for your kind review! We are always very happy to get valuable feedback from our guests and we are of course extra glad to hear that you had a nice & successful event with us here in Kempinski Hotel Amman. I'm pleased for taking the time to highlight our team. It is always wonderful for us...

Amman, Jordan
Reviewed 3 weeks ago

Every time I have a business trip to Amman, I directly select Kempinski as my destination, not only because of the good services but also due to the excellent staff who make you feel that they are members of your work team. Starting with the smiley Bayan and Hala at the guest relation with their proactive attitude, also the excellent...

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Helpful?
Thank Foudah
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Foudah, Thank you very much for your wonderful and heart warming review, Its always a pleasure to welcome you to Kempinski Hotel Amman , and we can't thank you enough for your kind words. It warms our heart to learn that you were so impressed by the level of service our team provided. My team and I would love...

Reviewed 4 weeks ago via mobile

Nice hotel with good location in the middle of the city, the room is good but small even if I am reserving a superior room, normal room furniture without any extras, the staff very friendly but without any exception or compliment (the checkin was very late, they refuse the late checkout, I was sick one day at 2am and I...

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Helpful?
Thank Sherif L
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Sherif L, Thank you for the post and the comments on how you experienced your visit. We are disappointed to hear that you experience us as only good, and not great as we aim to be. I am sorry to hear that you were not fully satisfied this time, mainly due to the size of the room & the...

Amman, Jordan
Reviewed 4 weeks ago via mobile

Kempenski is located in the middle of dynamic Amman. I attended the hotel for a training. The staff were helpful and welcoming. Supplies for training were all available. The conference room consists for different rooms (Sun, Moon, Mars...etc) with different sizes. I don't like trainings in general. However, the experience here is very good in general. Most likely, the cost...

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Helpful?
Thank Wathiq H
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Wathiq H, Thank you kindly for taking the time to share your experience at Kempinski Hotel Amman on TripAdvisor. It is great to know how you’ve enjoyed so much of our interiors and meeting facilities seeing that we strive to provide the most comfortable and welcoming setting to all of our valued guests. I will make sure to share...

Reviewed 5 weeks ago via mobile

Health club and Spa Very clean facilities and well trained staff. This will make your visit and exercises worthy. The equipment are well maintained. Trainers are always cooperative, helping and smiling. Highly recommended health club.

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Helpful?
Thank Mohamad A
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Angela Lentisco M, Thank you for taking the time to review your recent stay at Kempinski Hotel Amman. I am so pleased that you enjoyed your time and your generous comments are greatly appreciated. I will be sure to pass on your kind words to all of our staff as I know they will be delighted. Your feedback is very...

Gaza, Palestinian Territories
Reviewed 19 April 2017 via mobile

My stay in kempinski is excellent, the Service is more than great especially the Service from the beautiful ladies Razan Bayan and Halla they are the best All the staff actually are amazing in this hotel Yousef in the restaurant is amazing We will come back always to this great hotel We came from palestine and we felt that we...

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Helpful?
1Thank Ghadadavid
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Ghadadavid, Thank you very much for your wonderful and heart warming post. The feeling that you are communicating to us by mentioning all these great experiences is such a reward to the entire team. You have summed up exactly what we aim to deliver, so we are most grateful that you took the time to highlight our team and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation. ... more   less 

Additional Information about Kempinski Hotel Amman

Address: Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
Region: Jordan > Amman Governorate > Amman
Price Range: $160 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Amman 5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Amman Kempinski Hotel
Hotel Style:
#7 Family Hotel in Amman
#8 Spa Hotel in Amman
#11 Luxury Hotel in Amman
#14 Business Hotel in Amman
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Amman staff and other travellers.
3 questions
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Chennai
Chennai

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Questions? Get answers from Kempinski Hotel Amman staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms towards the city have better views”
angelalentiscom, 10 Apr 2017 | Read review
“Construction next door, don't trust reservation, even if confirmed. Maybe, maybe not!”
Diner_Dan7446, 28 Mar 2017 | Read review
“Had to change rooms on my first visit as the A/C was not working properly and there was a terrible smell of paint in the room.”
62ulrikh, 11 Mar 2017 | Read review
“Rooms above the 2nd floor use atrium configuration”
DeniseTr, 4 Mar 2017 | Read review
“Inside curve has good views, outside curve rooms view alleys and construction”
dw1ght, 3 Mar 2017 | Read review
5 of 5
Cancelon
USD 132* /night
View Deal
Expedia.comUSD 157
Orbitz.comUSD 157
TripAdvisorUSD 132
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Prices are for 1 room, 2 adults
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