New Imperial Hotel
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New Imperial Hotel

Jaffa Gate - Old City P.O. Box 14085, Jerusalem 91140 Israel
our room
Traveller (494)
Bathroom
Room & Suite (162)
Restaurant
Dining (34)

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AU$230
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#53 of 112 hotels in Jerusalem
4.9 of 5 bubbles
Location
3.4 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.9 of 5 bubbles
Value

Finding an ideal family-friendly hotel in Jerusalem does not have to be difficult. Welcome to New Imperial Hotel, a nice option for travellers like you.

Given the close proximity of popular landmarks, such as Tower of David Museum (0.0 mi) and Garden of Gethsemane (1.0 mi), guests of New Imperial Hotel can easily experience some of Jerusalem's most well known attractions.

Rooms at New Imperial Hotel offer a flat screen TV, air conditioning, and a refrigerator providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk, 24 hour check-in, and a rooftop terrace are some of the conveniences offered at this hotel. Free breakfast will also help to make your stay even more special. If you are driving to New Imperial Hotel, parking is available.

If you’re looking for a steakhouse, consider a visit to The Eucalyptus, ‪Lehem Basar - Meat and Eat, or Link Jerusalem, which are all conveniently located a short distance from New Imperial Hotel.

Jerusalem is also home to Knesset (Parliament), a popular government building that is not too far from New Imperial Hotel.

New Imperial Hotel looks forward to welcoming you on your visit to Jerusalem.

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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Breakfast buffet
Rooftop terrace
Baggage storage
24-hour check-in
24-hour front desk
Concierge
Non-smoking hotel
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
1.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Historic Hotel
Languages Spoken
English, Arabic, Hebrew

Location

Jaffa Gate - Old City P.O. Box 14085, Jerusalem 91140 Israel
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Ben Gurion Intl Airport
40.9 km
See all flights
Sde Dov Airport
55.4 km
See all flights
502Reviews15Q+A69Room tips

Reviews
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Detailed Reviews
Laurence M wrote a review Jan 2020
1 contribution
3.0 of 5 bubbles
I was worried after reading some of the reviews, but this place was fine. Fantastic location. The building is beautiful and the decor in the public areas was really quite special. The room itself was no more than adequate, but we weren't paying for luxury so definitely had no complaints. Same for breakfast - adequate: you get what you pay for. The shower was steaming hot no problem at all with hot water. No problem with cleanliness. After reading reviews that said it was too noisy to get any sleep i made sure we came with ear plugs which we used and slept very well. I guess some people just love to complain.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dserenity wrote a review Mar 2023
Boston276 contributions9 helpful votes
4.0 of 5 bubbles
We stayed at the New Imperial Hotel for three nights while visiting Jerusalem. We booked the hotel directly through the web site which offered a better price than the discount site we checked. We called to request a first floor because of a fairly recent knee surgery. The manager was very kind and advised that getting to the lobby and first floor requires going up a flight of stairs and there is no elevator in the hotel. He urged to do what was best for us and not to worry if we decided to cancel because of the stairs. This is a family run hotel and it was obvious that was the case throughout our stay.

We arrived early in the morning; our bags were stored for us and we were offered to have breakfast in the dining room which was very much appreciated. The dining room staff were always friendly there were many choices on the buffet each day, salads, yogurt, fruit, pasty, cereal including a couple of hot dishes.

Our room was very spacious with two beds and a shower as well as a coffee maker, a fridge and a tv. There is a 24 hour coffee machine by the front desk with options for Americano, cappuccino etc.

There is a beautiful view from the rooftop and as mentioned a restaurant next door.

The location was excellent for touring the old city, just across the Tower of David Museum, the Visitor Center is just steps away from the hotel and the staff were very warm and friendly.

If stairs are an issue be advised that the hotel lobby and the first floor of rooms require going up a substantial flight of stairs and there is no elevator in the hotel. Otherwise this is a great choice when visiting the old city in Jerusalem.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cornish_exile83 wrote a review Jan 2020
Maidstone, United Kingdom10 contributions22 helpful votes
4.0 of 5 bubbles
Stayed here for 4 nights in a twin room.

Fantastic location - right by the Jaffa Gate and opposite the Citadel/Tower of David. This makes it incredibly easy to find when you enter the city and saves you walking your bags down the stepped streets. It is only a short walk through the streets to all the major sites of the Old Town or the other city gates. Access from public transport is also good with the tram stop for the old city just a 5 minute walk away.

The room was more than adequate with a good bathroom. The breakfast was buffet style but lots of choice. The roof view over the city gives a great view of the Dome of the Rock!

Great value for money and worth staying in.
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Date of stay: February 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark W wrote a review Jan 2020
Worcester, United Kingdom29 contributions43 helpful votes
1.0 of 5 bubbles
I’ve travelled for over 40 years and stayed in hundreds of hotels so I believe I can be honest, accurate and objective. This is the worst-value hotel I have ever stayed in.
On the plus side the location just inside Jaffa Gate is superb, giving quick and easy access to all parts of the Old City, which is very convenient.
On the downside, there is sadly much more to say:
1. The balcony was so small as to be unusable and most of it was occupied by an AC unit. The rooftop terrace was full of rubbish and construction material.
2. The breakfast offered a good choice but often ( we stayed three nights) they had run out of baked goods before the end.
3. The view of the TV was obscured as the room was so small that it had to be perched on top of the wardrobe!
4. No soap in dispenser or towels in the bathroom. No hot water for a shower until after 9.30am usually. When I asked Reception about this they said ‘the system could not cope with many people showering at the same time, try before lunch’! Never (over three nights) did we have any hot water in the wash basins for shaving, etc.
5. Staff unhelpful. We were in the lobby and an old lady with a large suitcase arrived. The receptionist buzzed the outside door to let her in but as the hotel has no lift and a long staircase to reception, we helped the lady with her bag up the long stairs. When we finally got her to Reception the guy there was still looking at his phone. For most of the staff this ‘can’t be bothered’ attitude was prevalent.
We paid over £250 ( $325 US and 295 Euros) per night for bed and breakfast although this was peak season in early January. At £100 per night I would have fewer complaints as generally in hotels – you get what you pay for. NOT so in the case of the New Imperial. It is extremely over-priced for what you get, even allowing for the peak season booking and great location.
As I left I gave the management written feedback, ( a summary of what is in this review) together with my name, email address and cellphone number. No surprise, I haven’t heard back. This is an old hotel that needs serious investment and refurbishment to justify the premium rates being charged. Once again, I invite the management to contest or explore any of the issues I have raised.
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Date of stay: January 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cheri b wrote a review Dec 2022
Saint Louis, Missouri322 contributions73 helpful votes
5.0 of 5 bubbles
This was a super hotel located at the Jaffa Gate. It is easy to access by foot after a drop-off at the gate which all the taxi drivers will know. The whole city is walkable from this destination.
I had a great experience with the hotel staff as Rula, the front desk attendant, handed me back my new iPhone when I left it at the desk. I very much appreciated her honesty. Losing my phone would have been very traumatic and inconvenient!
The room was more than adequate with both a cappuccino and coffee machine inside, refrigerator, and all the other expected amenities. They keep coffee in the hall and provide a luggage storage room. Please be mindful that there is a long set of stairs to access the front desk and no elevator. There is no bellman. I recommend storing luggage you can't carry at the airport if you can.
The breakfast was the best I had in my 10-day tour of Israel. I appreciated the variety and the inclusion of adequate meat and cheese. So good! For lunch and dinner, there is a restaurant right out the front door for other food as well as good options in the Jewish quarter. There is a juice stand at the end of the street and are other bread/quick items for sale inside the city.
I would stay again and recommend.
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moose86 wrote a review Nov 2022
Geelong36 contributions14 helpful votes
3.0 of 5 bubbles
You’re paying for location here, of which it is the best. The breakfast also looks to be pretty good, however it starts at 7:30am and most tours leave before then so I didn’t get to utilize that at all. After that, it’s a bit downhill considering the price. The rooms are cramped and ours smelt like water damage. Our shower leaked out onto the floor so our bathroom was always damp. In the morning they had no water so I had to get ready for an entire day tour without any water. Reception told me it was construction, told my friend that someone left the tap running and then another guest said they’d been there for 4 nights and it was the same every morning. A lady at reception was particularly unhelpful… on arrival she asked us to settle the bill. After traveling for over a month, we started to get our money together before realizing that we had already paid for this online. When we asked her to check if it had been paid for, she became irritated with us - saying that we should’ve known. The same woman also didn’t help us with maps or advice, she also didn’t even say goodbye to us when checking out. She just took our cards without a word. Definitely don’t stay here for the customer service but the location was everything.
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Date of stay: November 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norman R wrote a review Jan 2020
1 contribution
4.0 of 5 bubbles
Spent one night. Easy access to parking near Mamilla Mall with lots of name brands or near sook shopping too. Very clean with good service. Comfortable beds. Some rooms may have morning noise from opening businesses nearby. Excellent, helpful staff and a superb breakfast. No elevator.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Rooms 28, 29 face an alleyway where trucks unload in the morning.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Highlander737 wrote a review Jan 2020
Inverness, United Kingdom38 contributions31 helpful votes
4.0 of 5 bubbles
Three hungry and thirsty people dined here in the evening at short notice. Staff found us a table in the cool of the evening and provided good service. Plenty to choose from on the menu, including local dishes and drinks. Very convenient for Jaffa Gate area.
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Date of stay: October 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: We only accessed the restaurant as we were staying elsewhere. The Hotel seems to be off the main...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don wrote a review Sept 2023
Durban, South Africa35 contributions14 helpful votes
2.0 of 5 bubbles
Other than the squeaky bed, the room was ok, but the street noise is terrible! There isn't a lot the hotel can do about it. Another person, who stayed in another room also complained. I asked to be moved to a quieter room and they said they are all noisy like that. Some nights are worse than others.
Our first night there, after getting almost no sleep on the airplane the previous night, the street cleaner started at 2:30 am. It was very loud, along with people shouting back and forth over the noise of the machine. That lasted 1 hour. Then at 4:30 am deliveries started with the beeping noise of vehicles and loud voices and that lasted 1 hour. Then at 6:30 am there was more shouting and noise as people started to move around on the street.
It is a good location if you want to see the Old City, as it is just inside the Jaffa Gate, but if noise bothers you it would be better to stay somewhere else.
The New Imperial isn't cheap. The breakfast is ok, but not great compared to 4 and 5 star hotels I've stayed at in Jerusalem. Be aware, there is no elevator and there are no street level rooms.
The roof top view is ok, but if you want to see the Dome of the Rock you need to look between a building and a smokestack.
Some of the receptionists are good with advice and some are not. I got poor advice on 2 occasions and great advice on 2 occasions.
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Date of stay: September 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Take a noise machine with headphones. Take comfortable walking shoes. Go to some things early...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MichaelBanks wrote a review Oct 2022
Canton, Texas815 contributions92 helpful votes
+1
4.0 of 5 bubbles
Stayed in a hotel which is located in the Christian quarters inside the old city halls. Within walking distance of everything you want to see that you may have read in the Bible. The rooms are very small and honestly it was a humbling experience. Staff is great, Breakfast is good but remember if your going to see the sights before all the tour groups get there which I recommend you will have to miss breakfast. Pics of the hotel and the entrance is misleading for you have a small walkway between stores to get to entrance and once you get in you have to climb around 30-35 stairs to get to service desk. No lift to any floors it’s all stairs. Felt safe in my room but as you come back to hotel watch out for the vendors especially to the right of the entrance to walk way. They start with where you from and come in my store. They are VERY aggressive.
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: Weeks I was there they were repairing a street just outside my window and they started early in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SOQ2010 asked a question July 2019
Massachusetts3,754 contributions1,412 helpful vote
Hi! Is there a Uber service arround this hotel and from telaviv airport ?
Answer from NEWSTED1981
SUDAMERICA318 contributions228 helpful votes
I have no idea, for sure the bus and the train from the airport will drop you in the tranvay, the tranvay will drop you very close to Jaffa Gate which is near the Hotel.
SOQ2010 asked a question July 2019
Massachusetts3,754 contributions1,412 helpful vote
Hi! Do you have airport pick and drop and how much does it cost to Telaviv?
Answer from irina j
London, United Kingdom3,357 contributions690 helpful votes
We did a shared taxi that hotel arranged for us. You need to book your space at least a day ahead. We paid 80 shekels each which was much cheaper vs individual taxi. Pick up was outside of Jaffa gates so very close
Answer from Mum42
54 contributions19 helpful votes
How did you book your room? We booked ours through Orbitz and I communicated through the Orbitz app. They answered my messages very quickly.
Travel With Karisha asked a question July 2018
Saint Louis, Missouri109 contributions47 helpful votes
Do you accept debit cards as a form of payment?
Answer from Ahmed UK
Dewsbury, United Kingdom261 contributions75 helpful votes
I have paid by credit card, they have facility to accept card payments.
Mitchell W wrote a tip Apr 2024
2 contributions
5.0 of 5 bubbles
"Request a balcony when you book. Its great to watch over Tower of David and the crowds...not noisy."
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Don wrote a tip Sept 2023
Durban, South Africa35 contributions14 helpful votes
2.0 of 5 bubbles
"Take a noise machine with headphones. Take comfortable walking shoes. Go to some things early to beat the crowds (E.g. the Temple Mount). "
Read full review
Kim wrote a tip July 2023
Johnson City, Tennessee16 contributions18 helpful votes
5.0 of 5 bubbles
"There are a set of stairs to climb upon entrance. The staff can carry your luggage. The restaurants just outside the hotel are overpriced. "
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Angela A wrote a tip Apr 2023
Manchester, United Kingdom19 contributions2 helpful votes
5.0 of 5 bubbles
"Sit on the roof terrace and enjoy the sights and sounds of old Jerusalem"
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MichaelBanks wrote a tip Oct 2022
Canton, Texas815 contributions92 helpful votes
4.0 of 5 bubbles
"Weeks I was there they were repairing a street just outside my window and they started early in the morning and ended really late."
Read full review
Not the right property for you?
There are more places to choose from in the Jerusalem area.
PRICE RANGE
AU$154 - AU$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new imperial jerusalem
LOCATION
IsraelJerusalem DistrictJerusalemChristian Quarter
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NEW IMPERIAL HOTEL (AU$154): 2024 Prices & Reviews (Jerusalem, Israel) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about New Imperial Hotel
Which popular attractions are close to New Imperial Hotel?
Nearby attractions include Old City of Jerusalem (0.4 km), Levantine Gallery (0.3 km), and Zak's Jerusalem Gifts (0.2 km).
What are some of the property amenities at New Imperial Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at New Imperial Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at New Imperial Hotel?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to New Imperial Hotel?
Conveniently located restaurants include Roots Restaurant, Happy Fish Restaurant, and Luciana.
Which languages are spoken by the staff at New Imperial Hotel?
The staff speaks multiple languages, including English, Arabic, and Hebrew.
Are there any historical sites close to New Imperial Hotel?
Many travellers enjoy visiting Old City of Jerusalem (0.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (2.3 km), and Western Wall (0.6 km).
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