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Leonardo Plaza Hotel Jerusalem

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Leonardo Plaza Hotel Jerusalem
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1,313 Reviews from our TripAdvisor Community

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Showing 1,085: English reviews
Baltimore, Maryland
Reviewed 16 September 2014

we were not long ago in Israel and decided to book the Leonardo Plaza after many years not being in Israel ( hotel used to be the Sheraton Plaza previously which we knew then ) . Prices were great for this time of year . We got a very nice room overlooking the old city on the 18 floor ....

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Helpful?
Thank lavie m
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, My many thanks for your review, it is rewarding to know we succeed in providing superb hospitality . We pride ourselves on customer service and Sufian is one of our most experienced. Your right, our central location makes our beautiful city of Jerusalem very accessible. We look forward to seeing you again on your next trip.

Reviewed 12 September 2014 via mobile

When I saw the toilet in the room I saw it ugly and dirty when I call down to the receptionist and I told them its dirty told me they're going to send somebody . Back at night the look in the and the toilet and I see they didn't clean it. I called back the from desk they told...

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1Thank zev g
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your thoughts on our hotel. Quality and comfort are very important to us, sorry for you had technical difficulties, I will pass on your experience with the shower doors and cleanliness to our manager as we are constantly looking for ways to serve you even better. Be sure to check out all the new...

Reviewed 11 September 2014

Stayed over in Jerusalem for work and this hotel was a very convenient location - walking distance to everything! Room was a very nice size and clean. The bed was very comfortable. Front desk staff was very friendly.

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Helpful?
Thank Jessica K
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the good words. It's always nice to hear our guests enjoyed their time here. We're glad to hear you liked the room and facilities. Hope to host you again soon.

Jerusalem, Israel
Reviewed 6 September 2014 via mobile

A very nice 5 star hotel with an attractive entrance and lobby, great Primavera restaurant and beautifully decorated and renovated rooms. This hotel has been an integral part of Jerusalem since the mid 1970's and the staff are one of the most professional that I've experienced. You can feel that the staff take pride in their hotel and the service...

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Helpful?
Thank asa764
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post a review of our hotel. I am very happy to see that you enjoyed your stay with us. The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time with us. We look forward to hosting you again in...

Melbourne, Australia
Reviewed 4 September 2014 via mobile

I stayed at the hotel for 4 nights I found the breakfast amazing and the staff to be very pleasant. The hotel is located near to the old city and it's a 10 minute walk to the kottel. There is a supermarket and shops around the corner from the hotel which is convenient.

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1Thank Carolyn M
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for making a lovely post on tripadvisor. Our famous big breakfasts are indeed a major attraction for booking the Leonardo Plaza Jerusalem. Our location in proximity to the Mamilla Mall and the Old City is a major reason why so many people stay with us. We look forward to hosting you again on your next trip...

Bluffton, South Carolina
Reviewed 2 September 2014

Traveling outside the U.S. I am always pleasantly surprised when I am able to experience the type of ambiance that was displayed at the Leonardo......I was with a group of 36 people all of whom were impressed with the service the accomadations at this fine hotel. The amenities were plentiful and the atmosphere within the lobby and outside areas were...

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Thank theresa f
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for coming with giving us such gracious feedback about your experience here. Our famous big breakfasts are indeed a major attraction for booking the Leonardo Plaza Jerusalem. I am very happy to see that you are appreciate the hotel's facilities and hope to see you with us soon.

Paris, France
Reviewed 31 August 2014

The Leonardo Plaza is well located at a walking distance from the city center, from the kotel and from the Mamila shopping center. The breakfast offers a very large choice of foods in the Israeli style. The rooms are very comfortable and we enjoyed the view to the old city. Hotel staff is very friendly and we would like to...

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1Thank Michel B
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to write a nice review . We know there are many other hotels in Jerusalem, thank you for choosing ours. It's nice to hear about your positive experience with the rooms, food and service. We look forward to hosting you again on your next trip.

New York City, New York
Reviewed 25 August 2014

While on vacation in Israel we did not have the opportunity to stay at the Leonardo. However, we did have lunch there on Shabbos. We set it up through our travel agent and although it was quite expensive, it was very good. Our reservation was for a party of 6 but my mother was ill and did not come with...

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Thank TravelingDavid613
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post a review of our hotel and for your lovely compliments about our food and dessert. I am very happy to see that you enjoyed your stay with us. The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time...

Washington DC, District of Columbia
Reviewed 22 August 2014

Not fancy and rather dated, but conveniently located pretty much within striking distance of the Old City as well as the bar scene and totally ok...clean but not close to immaculate, but nothing jarring...bed and pillows ok...decent lighting...magnifying mirror in bathroom...towels and toiletries ok, hair dryer attached to a drawer in the dresser that required it be thumb activated to...

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Thank PlatinumHoney
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your comment. We sorry you were not totally satisfied with the hotel's facilities. We are committed to serving the needs of our patrons and your comments offer valuable feedback. We're glad you appreciate the location and staff. We're making a lot of new improvements at the Leonardo Plaza, hope you check them out when next...

Teaneck, New Jersey
Reviewed 21 August 2014

We start with a call from the Airport to ask if we can check in early. Sure they said at least one room would be ready by 12. When we arrived at 12:30 they admitted they told us that but said too bad you can come back at 3pm. Then they told me if I prefer they can give me...

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2Thank Dan H
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to give feedback. Apologies for the manner in which you felt your issues were addressed. We are committed to serving the needs of our patrons and your comments offer valuable feedback. Good to know you liked the breakfast, we hope you enjoyed another aspects of our hotel and hope that after looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $201 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Leonardo Plaza Hotel Jerusalem 5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#11 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#26 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
27 questions
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With balcony”
 of 5 bubbles , 27 Feb 2017 | Read review
“Old city view”
 of 5 bubbles 616arif, 23 Feb 2017 | Read review
“Request old city view, terrace.”
 of 5 bubbles YakovMeir, 18 Feb 2017 | Read review
“I had a walk-in shower but the doors were difficult to get through. I am slim; a slightly fatter person would not have been able to get in.”
 of 5 bubbles Giselle2, 17 Feb 2017 | Read review
“I would recommend the balcony rooms between the 8th - 10th floors”
 of 5 bubbles hirschelm, 18 Jan 2017 | Read review
5 of 5