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Waldorf Astoria Jerusalem

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Waldorf Astoria Jerusalem
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878 Reviews from our TripAdvisor Community

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Showing 783: English reviews
Ny
Reviewed yesterday NEWvia mobile

Yael shalom, thank you for help and service to us. Thank you for accommodating us!! Everything was clean and service was great! Very helpful. We are looking forward to coming back real soon!!!!!!!!!!!!

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Thank RivkaNY
Ra'anana, Israel
Reviewed 5 days ago NEW

I had my reservations of this hotel. It is very pricy and not so far from it stands the benchmark of the King David hotel so the aim is high. I am happy to say that many of these reservations were found unjust. The check-in was quick and easy. and we recevied a very nice room on the 4th floor...

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1Thank Tomer_at_Large
Montreal, Canada
Reviewed 6 days ago NEW

The Hotel is lovely, very clean, staff very nice. We were two of four people that were not Hasidic. If I had known that this hotel had an almost completely religious customer base I would not have chosen to stay there. There were many laws that we were not familiar with. Could only have coffee on one side of the...

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2Thank AS2015tmr
Jerusalem, Israel
Reviewed 6 days ago NEW

It's a rare experience to have a hotel stay in a room larger than many condos in various countries, but the ten-rooms of the president's suite at the Waldorf is such a place! We had booked a rather nice room at the hotel, celebrating my wife's first visit to Jerusalem (I had lived there in the 70s with many subsequent...

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Thank Erasmus R
MariaGhebresselasie, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Erasmus R, Thank you very much for taking the time to write your kind review. I am delighted that as a frequent traveler you had the opportunity to sample our presidential suite. It is indeed a magnificent room. Thank you for your visit, and we hope to welcome you back to the Waldorf Astoria Jerusalem in the not too...

Reviewed 1 week ago

Service is extraordinary, so is the accommodation and the amenities, extremely friendly and helpful, Ive yet to see if they will honour their "Price guarantee" pledge and will follow up after I receive their final decision

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Thank Momi M
MariaGhebresselasie, Owner at Waldorf Astoria Jerusalem, responded to this review

Dear Momi M, Thank you for your very kind review and for recognizing the embedded service culture of our team members. It is very gratifying. Kindly note that the pillar of our success are customers like yourself. We appreciate and are grateful for your patronage and your loyalty. We look forward to your next visit. Kind regards, Guy Klaiman General...

Reviewed 1 week ago

The service and ambiance are superb! This hotel is a dream come true. We highly recommend it for your next visit to Jerusalem. The hotel is close to the old city and all it has to offer. Walking to the Kotel is a breeze. A 10+ !

Review collected in partnership with Waldorf Astoria
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Thank Isaac G
MariaGhebresselasie, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Isaac G, We’re delighted your stay here was enjoyable, and we thank you for your generous remarks. Such comments motivate us to try and do even better, which we hope you will be able to judge for yourselves when you visit us again. We look forward to welcoming you back soon. Kind regards, Guy Klaiman General Manager

Monsey, New York
Reviewed 1 week ago

Everything was beautiful and service made you feel like a queen especially if it's your birthday. I felt pampered as soon as I entered my room! Loved the free standing tub. Everything was luxurious and the food and room service was amazing I was sad to leave to my next destination.

Review collected in partnership with Waldorf Astoria
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Thank moshej2017
MariaGhebresselasie, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear moshej2017, Thank you for your very kind review and for sharing your experience with us. Your feedback stimulates and motivates all of us to strive and do even better. We are humbled by your remarks. and look forward to your next visit. Kind regards, Guy Klaiman General Manager

Paramus, New Jersey
Reviewed 1 week ago via mobile

I was visiting my two sisters who live in Israel and the 3 of us were celebrating milestone birthdays. We chose to eat lunch at the Waldorf/Jerusalem because of its elegance, beauty and grandness. We looked over the menu and one sister, who is allergic to nuts, checked the menu carefully noting which menu items listed nuts. She ordered the...

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Thank Phyllis201
WA_Jerusalem, Guest Relations Manager at Waldorf Astoria Jerusalem, responded to this review

Dear Phyllis201, I very much regret this was your experience and would be happy to speak with you directly. Thank you, Amira Lauer Guest Relations Manager

Reviewed 1 week ago

Our stay at the Waldorf Astoria Jerusalem was possibly the best Israel hotel experience for my wife and I over a 40 year period. The staff were great in every respect and the hotel amenities were elegant and very comfortable

Review collected in partnership with Waldorf Astoria
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Thank 693miltons
WA_Jerusalem, Guest Relations Manager at Waldorf Astoria Jerusalem, responded to this review

Dear 693miltons, How very rewarding to us all to know you so enjoyed our True Waldorf Service. Many thanks for your review, we look forward to welcoming you back again soon for another perfect stay. Kind regards, Guy Klaiman General Manager

London, United Kingdom
Reviewed 2 weeks ago

This is probably one of the best hotel experience I've had in my life in israel. We travel a lot to Israel, but the quality of service and level of hotel at the Waldorf is definitely up there at the top of the hotels in israel.

Review collected in partnership with Waldorf Astoria
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Thank 661serenag
WA_Jerusalem, General Manager at Waldorf Astoria Jerusalem, responded to this review

Dear 661serenag, My thanks for your time taken to post such a lovely review. I'm delighted you so enjoyed your stay and would love to host you again for many more wonderful experiences. Kind regards, Guy Klaiman General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Waldorf Astoria Jerusalem is set within a uniquely preserved ottoman facade. The meticulous restoration and ambitious construction have created an exceptional new luxury hotel which sits majestically at a crossroads between the charms of the walled Old City and the modern bustle of Jerusalem. The luxurious boutique spa, gyms, pools and saunas will open in 2017. ... more   less 

Additional Information about Waldorf Astoria Jerusalem

Address: 26-28 Gershon Agron | Adjacent to Independence Park; Mamilla district, Jerusalem 9419008, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $445 - $843 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Jerusalem 5*
Number of rooms: 226
Reservation Options:
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Hotel Style:
#7 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Jerusalem staff and other travellers.
26 questions
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Questions? Get answers from Waldorf Astoria Jerusalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not go unless your Hassidic.”
 of 5 bubbles AS2015tmr, 17 Jan 2017 | Read review
“if multiple nights, book at the same time”
  • half of one of two bathrooms, huge shower and sauna to left, toilet & bidet behind to left
  • the balcony of the president's suite -- as far as you can see in this picture
  • part of bedroom
  • half of the suite -- the living room is behind, bedroom, sauna and restroom are beyond far wall
 of 5 bubbles erasmusr2015, 17 Jan 2017 | Read review
“Smile at arrival”
 of 5 bubbles momim2017, 14 Jan 2017 | Read review
“We asked for a room with a terrace, did not get one, but we still recommend asking for one.”
 of 5 bubbles NoCheese, 3 Jan 2017 | Read review
“All rooms are great”
 of 5 bubbles I4355WMstephens, 31 Dec 2016 | Read review
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