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Waldorf Astoria Jerusalem

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Traveller (584)
Room & Suite (402)
Dining (120)
Overview
Hotel website
26-28 Gershon Agron Adjacent to Independence Park; Mamilla district, Jerusalem 9419008 Israel See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
Additional information
Hotel website
Offers from Waldorf Astoria Jerusalem
Special Offer: Points Unlimited
Hotel deals
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Rooms
4 Nov.5 Nov.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,474)
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1,302 results
Traveller rating
1,039
135
55
41
32
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LanguageEnglish
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1,039
135
55
41
32
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All reviews personal concierge palace restaurant beautiful hotel old city mamilla mall luxury hotel nespresso machine concierge staff dairy restaurant late checkout king david hotel experience friday night dinner breakfast buffet jaffa gate western wall the location is perfect
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1 - 5 of 1,302 reviews
Reviewed 2 days ago

My wife and I stayed at the Waldorf Astoria for a brief trip away from our children. Our room was phenomenal - large, comfortable and a beautiful view from the balcony. The staff was extremely helpful, fixing any problems immediately and the front desk was...More

Thank jemzar
Response from AmiraL154, General Manager at Waldorf Astoria JerusalemResponded yesterday

Dear jemzar, My thanks for your lovely review and compliments for the team, who do indeed make every effort to resolve any issue as soon as possible to guest satisfaction. We would love to welcome you back again for another stay, altogether perfect this time!...More

Hotel's Favourite
Reviewed 17 August 2018

This review is a bit belated as we stayed in early July. From the moment you walk in, the doorman is there to great you with a smile and a cold water. The charm and friendliness was memorable in the best of ways! On check-in...More

1  Thank Room4Travel
Response from Amira L, General Manager at Waldorf Astoria JerusalemResponded 19 August 2018

Dear Room4Travel, We're so sorry your stay was interrupted due to unfortunate circumstances and pleased we were able to be of whatever assistance we could. Your time taken to post a review is much appreciated. We much look forward to providing the best of our...More

Reviewed 2 days ago

Just returned after a six day stay. This is my third trip to Israel in 2018. Our group had deluxe rooms and suites. Service across the board was just average at best, and unacceptable for a five-star hotel. One suite had dirty carpeting and a...More

1  Thank rbslos36
Response from AmiraL154, Guest Relations Manager at Waldorf Astoria JerusalemResponded yesterday

Dear rbslos36, I'm so very sorry and would very much like to make amends. Please contact me directly. Thank you, Amira Lauer Guest Relations Manager amira.lauer@waldorfastoria.com

Reviewed 5 days ago

This is a beautiful hotel, and rooms are nicely done. however, no gym (yet) with only a "temporary" room being used for exercise facility, and no swimming pool. What i didn't think through before travelling in (arriving late Friday night and leaving Sunday am) was...More

Thank John R
Response from AmiraL154, Guest Relations Manager at Waldorf Astoria JerusalemResponded 3 days ago

Dear John R, I much regret this was your disappointment with your recent stay over Shabbat. It is indeed the case that kosher Jerusalem hotels do not cook on Shabbat and cannot use coffee machines. I also certainly understand you prefer a full gym and...More

Reviewed 6 days ago via mobile

When you walk in the door.. George welcomes you as if he knew you his whole life.. always made sure we got a cab as soon as possible... thank you to Ari Bendor for everything!! Josh was so pleasant and helped us find a wonderful...More

Thank laurie b
Response from AmiraL154, General Manager at Waldorf Astoria JerusalemResponded 3 days ago

Dear laurie b, Thank you for such warm words of praise, we're pleased and proud to have earned them. We would love to welcome you back again for another perfect stay of True Waldorf Service! Kind regards, Avner On General Manager

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About
Description
Waldorf Astoria Jerusalem is set within a uniquely preserved ottoman facade. The meticulous restoration and ambitious construction have created an exceptional new luxury hotel which sits majestically at a More crossroads between the charms of the walled Old City and the modern bustle of Jerusalem. The luxurious boutique spa, gyms, pools and saunas will open in 2017. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Luxury
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
226
Price range
USD 421 - USD 1,146 (Based on Average Rates for a Standard Room)
Location
Israel > Jerusalem District > Jerusalem
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Luxury
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
226
Price range
USD 421 - USD 1,146 (Based on Average Rates for a Standard Room)
Location
Israel > Jerusalem District > Jerusalem
Photos
Traveller (584)
Room & Suite (402)
Dining (120)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (1)
Questions & Answers
Ask a question
ccrosner
31 July 2018|
AnswerShow all 10 answers
Response from AmiraL154 | Property representative |
Dear ccrosner, We are always delighted to upgrade upon availability and Gold Hilton Honors members are among the first we accommodate. The full fitness facility is not expected to be available before the second quarter of... More
0
Votes
David E
24 July 2018|
AnswerShow all 10 answers
Response from AmiraL154 | Property representative |
Dear David E, Breakfast in included in most, but not all rates, as well as Gold and Diamond Hilton Honors reward stays. We're happy to assist, you're welcome to contact us directly.
0
Votes
Naomidw
28 June 2018|
AnswerShow all 5 answers
Response from AmiraL154 | Property representative |
Dear Naomidw, Unfortunately not yet. We look forward to making the full spa, pool and fitness facilitates available in the second quarter of 2019.
0
Votes
Room Tips
"chose grand deluxe and higher category"
RabbiMHM
2 weeks ago
Read review
"Rooms on upper floor with balcony and city view."
couple1963
10 Sep. 2018
Read review
"4th floor has a roof deck"
Watrbaby
31 Aug. 2018
Read review
"rooms with balcony are lovely-gives you space to get air and a nice view of surroundings"
724miriamm
6 Aug. 2018
Read review
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