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Leonardo Hotel Jerusalem

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Traveller (454)
Room & Suite (296)
Dining (63)
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Overview
  • Excellent61%
  • Very good22%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“yael hazan”(25 reviews)
“old city”(297 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,261)
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Traveller rating
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All reviewsfree international callsyael hazanold cityfree wifidamascus gatethe guest relations managerdining roomtour groupbreakfast and dinnervery nice hotelfour nightslight railsaladlobbylandtombshabbat
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11 - 15 of 1,520 reviews
Reviewed 3 weeks ago via mobile

This not a pleasant hotel. The reception and dining room staff are quite rude and glued to their mobile phones. Rooms are small and shabby. We were booked for six days but escaped to something more like a 4 Star Hotel after 3 days. How...More

Thank MichaelofMelbourne
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 3 weeks ago

Dear MichaelofMelbourne! Thank you for choosing Leonardo Jerusalem and for this detailed review! We are sorry you felt that you needed to switch hotels in the middle of your trip. We apologize that our staff was not attentive enough to you! I assure you that...More

Reviewed 3 weeks ago

First issue were the lifts. On our stay, only 1 lift was working and we had to wait for several minutes to go up or down. Second was that the Toilet and Bath were in separate rooms, and the toilet didn't have any bidet at...More

Thank jkimseng
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 3 weeks ago

Dear jkimseng! Thank you for choosing Leonardo Jerusalem and for investing your time into this review! We are sorry to hear you did not enjoy your stay at our hotel. We all work very hard to make all our guests happy and to make their...More

Reviewed 4 weeks ago

We had a great stay at the Leonardo while on Pilgrimage in Jerusalem to visit the sites related to the Life of Jesus. There were pilgrims from all over the world and people there for other reasons as well. The large dining room accommodated large...More

Thank JW9296
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 4 weeks ago

Dear JW9296! Thank you for choosing Leonardo Jerusalem for your Piligrimage your kind words about our hotel! We are delighted to hear you enjoyed our breakfast and dinner service and liked your room! We work so hard to make our guests happy! It is always...More

Reviewed 17 April 2018

firstly the room and food are good enough for no complaints.however it is the little things that annoy.3 examples are as follows.FREE international calls seem only to be available to usa.In our group of 48 people I found no one who had been successful. with...More

1  Thank patbrownett
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 2 weeks ago

Dear patbrownett! Thank you for choosing Leonardo Jerusalem and for this detailed review! We are so happy to hear you liked your room and enjoyed our food! We work so hard to cater to every guests taste and food preferences! We are sorry for the...More

Reviewed 17 April 2018 via mobile

We have just returned from a 8 day 7 night group tour of Israel, 4 nights of which we stayed in The Leonardo Hotel. Our room (640) was a little dated but was clean and functional. We stayed B&B and evening meal and found the...More

Thank Michael F
Response from Yael H, Guest Relations Manager at Leonardo Hotel JerusalemResponded 2 weeks ago

Dear Michael F! Thank you for choosing Leonardo Jerusalem and for this amazing review! We are delighted to hear you had such a wonderful time at our hotel! We are so happy you enjoyed our breakfast and dinner service! Thank you for mentioning the efforts...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 123 - USD 298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Jerusalem
#9 Spa Hotel in Jerusalem
#11 Family Hotel in Jerusalem
#17 Luxury Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 123 - USD 298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Jerusalem
#9 Spa Hotel in Jerusalem
#11 Family Hotel in Jerusalem
#17 Luxury Hotel in Jerusalem
#18 Romantic Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (454)
Room & Suite (296)
Dining (63)
Pool & Beach (26)
Amenities (36)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Gee M
8 May 2018|
AnswerShow all 2 answers
Response from Yael H | Property representative |
Dear Gee M! Our hotel is located in Jerusalem, 60 km from the Ben Gurion airport. You can take a shuttle bus and it will take you about an hour or more to arrive to Leonardo Jerusalem, taxi might take about 45-60 minutes or... More
1
Vote
BigD393
30 April 2018|
AnswerShow all 8 answers
Response from Yael H | Property representative |
Dear BigD393! Thank you for your interest in Leonardo Jerusalem! I'm sorry to tell you we don't have a hair salon at our hotel, but our reception staff will be happy to give you directions to salons in the city as well as... More
0
Votes
Rachel L
17 March 2018|
AnswerShow all 4 answers
Response from Yael H | Property representative |
Dear Rachel L! The pool in Leonardo Jerusalem is located outdoors, it's open for our guests from April till October. In colder season you can enjoy our SPA and gym.
0
Votes
Room Tips
"I arranged this hotel thought my travel package so I don't know per say of how much each room was per..."
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"The suites on the 8th floor have a great view of Jerusalem"
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"choose a different hotel"
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"We preferred our room that faced east so we could see older buildings"
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