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The new Orient Jerusalem, part of Isrotel's Exclusive Collection, is strategically positioned in the heart of one of the city's most vibrant, upscale neighborhoods offering an abundance of leisure and entertainment options as well as panoramic views of the old and new city. The hotel is a short walking distance from the Old City and just steps away from HaTachana, the city’s first-ever train station which has since transformed into a lively district of designer boutiques, galleries, trendy cafes and restaurants. The hotel's design, inspired by the past, and guided by the future, features 243 beautifully-appointed guestrooms and suites in its newly constructed central building, as well as a selection of opulent accommodations inside two expertly preserved Templar Buildings from 1882 and 1883. Orient's cuisine offers a creative culinary approach inspired by Jerusalem’s neighborhoods and local Israeli tastes. The Hotel's extraordinary events' venues offer versatile conference rooms .
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Luxury
Languages Spoken
Russian, Arabic, Hebrew
Location
3 Emek Refa'im St, Jerusalem 9310402 Israel
Orient Hotel by Isrotel Exclusive
1,428 reviews
Getting there
Good for walkers
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The Orient Hotel by Isrotel Exclusive garners praise for its impeccable cleanliness, with its elegant decor and well-kept facilities frequently highlighted by reviewers. Guests are enchanted by the hotel's fusion of history and luxury, creating an atmosphere that enhances their stay. The staff's exceptional service is often lauded, although there have been occasional service hiccups.
While the hotel's amenities, including the rooftop pool and luxurious rooms, receive acclaim, some guests feel the high prices do not equate to the value received. The prime location is a hit among travelers, offering easy access to nearby attractions.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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We stayed for two nights. The hotel is clean and well maintained. They are very strict about requiring masks in all public places which made us feel safe in spite of covid-19. The breakfast buffet is delicious and all organized on separate covered plates or served from behind glass partitions.
We participated in a free 1 hour tour of the German Colony offered by the hotel which was of high quality and really interesting, I recommend it. The location of the hotel is great, just steps away from the First Station and if you walk in the other direction there are some shops and boutiques.
The rooftop pool is gorgeous, just it gets a bit windy and chilly in the hours leading up to closing time (8pm when we were there), even in the heat of summer. We loved sitting there and relaxing both in and out of the pool.
We decided to forgo the old city view to save a bit on the cost of our room and honestly we didn't feel like it was a 2nd class room. We were overlooking the first station and it was pleasant to hear the music from there at night if we opened the window. The room felt very luxurious, the bed was extremely comfortable (firm mattress) and the design and decoration of the room and bathroom was really stunning, as well as the artwork in the hallways and light fixtures throughout the hotel. It's clear that a lot of thought was put into the design and selection of the furniture and materials, which were all of very high quality in the rooms and public areas.
We were surprised the parking garage was so costly but the front desk directed us to a free lot nearby. We were very happy with our stay there and only wish we could have stayed another few days.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 11 July 2020
Dear 415rebeccah , It was a pleasure reading how you enjoyed your recent stay in the Isrotel Orient Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin
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We have stayed at the Orient hotel at the beginning of July. The hotel reopened on the 2nd of July after being closed due to the COVID-19 pandemic.
We had a family room which is very spacious. It has two TVs and two air-conditioners which is wonderfully comfortable. On the other hand, there were some odd choices: there is only one garbage can in the room (other than the toilets). Furthermore, for a hotel with two swimming pools, there are not many places to hang wet swimsuits. In addition, being 4 persons, we only had 3 water bottles and 3 towels.
Breakfast was delicious. The dining room is very spacious and there is a lot of space between tables. It has also been nicely adapted to the age of the virus, with food being served behind dividers. Sometimes it meant food was being served slower, but that is reasonable considering the situation. Being our second time at the hotel though, it seems the pandemic was used to reduce the previously immense variety. Missing, for example, were the bubbly morning drinks, condiments, spreads, and traditional Jewish foods.
On COVID-19 the hotel seems to adhere to the national standards. There are posted instructions and the staff is asking guests politely to follow them. Nevertheless, since you will find people not following the guidelines outside the hotel, you will also find some of these in the hotel. I would expect the hotel staff to be stricter in these cases since it will allow them to continue to operate.
Another unfortunate note is the food found in the hotel is priced way too high to be accessible. We have only eaten at the rooftop restaurant and, although there were quality ingredients, the result was disappointing. You can always go outside across the road to the station or the German colony for cheaper meal.
Other issues we had included a request from guest services, which did not arrive. An hour later we called again, and then guest services arrived twice! Then again, we had another call to guest services, and they have arrived immediately. Public toilets had maintenance issues, one toilet being clogged and empty soap dispensers.
In summary the hotel appears either still to wake up from being dormant or just not coping yet with the summer load. Nevertheless, we had great fun and a great vacation!
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Date of stay: July 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 14 July 2020
Dear rshachar . The goal of the Isrotel Hotel chain is to provide for the comfort and enjoyment of its guests. It is, therefore, a great pleasure to read by how much we succeeded during your recent stay with us. Hope to see you again in the near future. Best Regards Dorin
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We have just returned to the Jerusalem Orient Hotel for a second visit in August, which must speak for itself to come back within 10 days. The hotel being relatively new is clean and fresh with a great atmosphere, and the staff could not be friendlier. We are fortunate enough to be staying in a suite, that gives us access to the business lounge, which in itself leaves little to be desired. The refreshments and food there are of a top quality as are the staff managing the lounge. The standard rooms, which we viewed are also of a high level being modern, of a good size, with the same quality bathroom as we have in the suite. Some even have an Old City view. The breakfast in the main dining room leaves nothing to the imagination as there is such a variety of great hot and cold foods that it is hard to decide what not to eat as all is excellent !! Possibly the best breakfast we have encountered anywhere in Israel. We have also eaten in the evening at the roof restaurant next to the swimming pool (open for pool users during the day) and the food and wine were great as was the magical view of the Old City walls illuminated at night. There are 2 swimming pools, one indoors and one outside on the roof, as well as there being full spa facilities and massage available, although we did not use these. Position wise the hotel is well situated on the edge of the German Colony and walkable to the Old City and many Jerusalem sites. All in all, the Orient is a hotel we would thoroughly recommend to anyone looking to stay in Jerusalem. Anne and David Silverman
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Date of stay: August 2021
Value
Service
Sleep Quality
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Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 17 Aug 2021
Dear Y37FVdavids, Thank you for taking the trouble of writing to us and for being a regular and frequent guest of the Isrotel Orient hotel It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. Best Regards Dorin
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Visited for one night with my wife. Lie no 1.- they charge you the "modest" price of US$600/night!!! for room with small balcony and view of old city (according to hotel website) - well madam hotel manager, from room 723 you have to be acrobat and do snapling to try and see something from the old city. Lie no 2 - we have been told that sunset view from rooftop bar is something not to be missed. Upon check in We double checked that rooftop bar is open. We shortcut a meeting to be on time for sunset just to find out that bar was closed! Just few more 'small" things: A. When we first enter the room, we found that someone was in the room before us and it wasn't properly cleaned. Dirty towel, papers on the floor (we are still in Corona time madam hotel manager!) B. For the outrageous price of US$600/night, you can be a bit more generous and put 2 bottles of water for couple.
One good word about the staff of the main bar who try to handle the story and comfort us the best they could.
Stay away!!!
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 21 Mar 2021
Dear j k, I was sorry to read that your last vacation at our hotel did not match your expectations. your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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It is a nice property, location too. The room in Heritage building is very tiny and when you enter that building there s a smell of some heavy cleaning products. The bathroom is very strange as you have a window in your shower? The walls and the bathroom doors were all in some strange stains. Tried changing the room but with no luck. I guess they didnt care to even check or find a solution. Just to mention we were a group of 200 ppl, hotel doesnt know how to deal with such a large group and make an individual care and not treat “us” as non important customers. When calling a FD or room service you get an answer like “ we ll see what we can do”. Then u need to call several times in order for something to happen. During dinner we tried ordering tea, cofee and they declined saying that is against “hotel policy”. Even addressed the issue to the manager and he said also if u want to drink tea or coffee go somewhere else. Didnt experience such an attitude ever in my life! During breakfast Shelly came by as she remembered some of us from summer stay and even she was surprised by hotel policy not to accommodate a simple request for tea, cofee… Anyway would stay only in Waldorff Astoria when in Jerusalem, and would recommend to anyone that understands “true five star experience” to do the same
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 22 Dec 2021
Dear sandykotor86, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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A very solid 5 star hotel with a great soft and superb hard products. From checkin to checkout we had a very comfortable and relaxing stay enjoying all the facilities the hotel had to offer; their indoor pool and sauna were great places to chill after a long day out on foot, the business lounge accessible through Suite room bookings on the 8th floor was a surprise at what was on offer, the staff at the front desk were always available for any requests we had and the gym was functional. The breakfast buffet was absolutely superlative with every wish met from smoothies to pancakes to vegan and local delicacies. Our suite 344 was outside the main hotel building and had the most comfortable bed with luxurious linens; cleaning was impeccable and the mini bar was sufficient. The hotel was easily accessible by taxi/Uber from TLV airport with a speedy 1 hour drive. They require a 500 NIS deposit per night and a welcome drink was offered. The location was an easy 30 minute walk to all main tourist spots and a bus stop was just outside the front door. Room service was standard and prompt. The hotel has really invested in all the right areas to make everyone feel welcome. Highly recommended and would return.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded 12 Nov 2022
Dear Colin S, It was a pleasure reading how you and your family enjoyed your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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It was our first stay at the Orient and we loved it. The whole hotel is fantastic, the staff are great and really good choice that we would highly recommend to other travellers.
The hotel lobby is lovely and there is a lovely bar/ restaurant in the lobby.
The rooms are great and my tip would be try to get a ground floor room as you get a private patio area too. The upstairs rooms have balconies but the patio is great.
There is an indoor swimming pool too so if you are travelling in the winter you can still swim!
The breakfast is a typical Israeli breakfast and has a great range of gorgeous foods
Location wise the hotel is next to Emek Refaim and around a 15 minute walk to Mamilla.
We loved the hotel and will def look to book again when we next visit Jerusalem.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 22 Feb 2020
Dear GaryH640, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving letters such as yours, which affirm by how much we have succeeded. We shall be happy to see you again amongst our satisfied guests on your future stays with us. Best Regards Dorin
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Modern hotel between boutique hotel and big hotel. Staff were amazing, smart, nice and help guest for everything. Is good point of hotel. Good location Also front of new train station is food market really good if you have kids you can give them eat before you go out and also play area for kids. Spa gréât indoor swimming pool wow amazing little bit cold water. Breakfast fast fresh but miss some items for 5 stars hotel some buffet are very small as bread or croissant . Lobby and interior court very beautiful. Room modern little bit small for Jerusalem compare to other hotel in same category. Really need to improve cleaning in room 3 days the powder of milk baby stays front on tv. Bathroom spacious only raw material are bronze so is looking like old or not clean. Don’t waste your money for old city view can’t see is to far and need to be on side of terrace to see. Bad point rooftop swimming pool really not swimming pool for 5 stars hotel. Not transat only chairs impossible to relax in middle of week not space to seat. Too many people on the water isn’t intimist. The view is really beautiful but for relax time you have to choose other hotel in Jerusalem. For winter is good place to be.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip:If you are looking for relax time in swimming pool forget it
Parking is 60 shekels by night but...
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Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 24 July 2021
Dear Moscato S, Thank you for taking the time to share your experience during your recent stay at Isrotel Agamim Hotel and thank you for your wonderful review. We were happy to read that you enjoyed our hotel. your comments have been taken on board for further attention by our GM and management. It is feedback like this that we learn from and use to improve. We will be happy to see you again in the future Best Regards Dorin
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Positives: the hotel is attractive, in a good location and clean. The food is very good, plentiful with a lot of choice. The staff is friendly and, mostly, efficient. If you care about “being green,” this is not the place—I kept thinking of the carbon footprint! The lights never fully go off if you are in the room and the towels are washed and replaced every day. There is no way to have a completely dark room- even at night as there is a “Night” setting which lights up the floor and ceiling with low light. Additionally, there is a large “cloudy,” translucent window between the bedroom and bathroom so if the bathroom light is left on at night, the light comes in through the window into the room. The hotel is not very friendly to Sabbath observers. Among other things, and the most annoying thing, is that there is a computerized system involved in keeping lights on for the Sabbath so as not to trigger the sensor system. Lots of workers were in and out of our room to get the lights right. Despite lots of reassurance, the lights did not function as they were supposed to on either Shabbat and we were, literally, left in the dark. Shabbat dinner was very expensive and not well organized. Not a big deal but annoying: One of our rooms had no clock; the attendant assured us she would request one; it never came. There was no brewed decaf coffee – only instant. We were unable to change money on three different occasions- they did not have shekels.
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip:Don’t bother with a room facing the Old City—you need binoculars. If you want a quiet room, ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Marketing at Orient Hotel by Isrotel Exclusive
Responded 6 Dec 2022
Dear rss1836, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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We booked this hotel for a 50th Anniversary celebration. We won't make this mistake again.
We requested a large room in a Heritage Building. We were told there would be no terrace and that it would be a low floor. In what world does this mean a basement room with no windows or light?? And this room was an upgrade and quite expensive. When we requested a change, we were told we must go down to Reception. We went down, and the person who checked us in ( Fadi) proceeded to scream at us, in full view of everyone in the lobby. Finally, we were given a nice ( but outdated) suite in the main building. We were told by workers in the hotel that the room we had initially been given was so dismal, that every person who checked into it requested a change.
The hotel was insanely overcrowded. Apparently, because of the lack of tourists from overseas, the hotel booked large groups. At some point, we waited 15 minutes for an elevator.
Breakfast, while plentiful and varied, was similarly crowded and very noisy. Again, overbooked. And breakfast was served until 10:30. Why not extend the hours in the face of such crowding??
We paid extra for The Lounge. Out of the three days we were at the hotel, The Lounge was closed for one whole day, and opened late another day.
The rooftop pool was beautiful. Too bad that it, too, was very crowded with alot of young adults who thought the best way to have a good time was to speak as loudly as possible and treat the pool as their private playground.
The only good service we received was from the cleaning staff, who were unfailingly polite.
In summary.....The Orient was a huge disappointment.
Suffice it to say, we stayed at The Inbal a few weeks ago, and both the room and the service were exemplary. We should have stayed with a safe bet.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorin Malka, Owner at Orient Hotel by Isrotel Exclusive
Responded 26 June 2021
Dear yagoodi, I was sorry to read that your last vacation at our hotel did not match your expectations. The stunning Orient Jerusalem, part of the Isrotel Exclusive Collection, offers a vacation experience of unparalleled elegance amid the bustling cosmopolitan city. Its central location makes it the perfect starting point for exploring a vast array of local attractions, including the First Station (the historic train station-turned-entertainment hub), sprawling Liberty Bell Park, Mishkenot Sha'ananim (the first neighborhood to be built outside the Old City walls), and a wealth of restaurants and boutiques within the German Colony. It is important to note that the dates of your stay are characterized by high occupancy in our hotels and therefore you may have felt light loads at some of the service stations in the hotel. At the same time, I would like to point out that the Isrotel hotel chain prepares, as it does every year, ahead of time for the many guests who want to stay in our hotels All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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The pools are open for people of all ages, but I understand that the sauna, Turkish bath, massages and the gym are only for people from 18 years old and over.
There are more places to choose from in the Jerusalem area.
PRICE RANGE
AU$392 - AU$774 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
243
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Are there any historical sites close to Orient Hotel by Isrotel Exclusive?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (3.3 km), and Hezekiah's Tunnel - Siloam Tunnel (1.5 km).
