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U Magic Palace

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1,546 Reviews from our TripAdvisor Community

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Showing 369: English reviews
Antwerp, Belgium
Reviewed 26 October 2015 via mobile

1. Food is great but repetitive if you're staying longer then 3 days. 2. Lobby team is great and very helpful. 3. The bar of the lobby is a must avoid place. They do not speak any English and the girls are more busy with there phone's. They don't know anythong about the wine's they serve. It's sad because they...

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Helpful?
Thank Carim-B
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you so much for your review of our hotel. Regarding the lobby We strive on a daily basis to improve every aspect of the hotel, and it's important to hear also the other side so we know where to focus. We look forward to welcoming you back again soon. Kind regards talia gayego. http://www.tripadvisor.com/ShowUserReviews-g293980-d455354-r298637836-Magic_Palace-Eilat_Southern_District.html#

Reviewed 13 October 2015

I stayed here from October 10th-12th. Best hotel food I've ever eaten! All different kinds of meat asado, lamb, duck, veal, the best sweet Balsamic sauce! The staff was helpful and polite. Some of the other guests were noisy, the room above us was having some sort of party and we kept hearing this loud banging noise, we called reception...

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Helpful?
Thank Brian K
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to write about the Magic Palace on Trip Advisor. It was a pleasure to read your comments and we are happy that you enjoyed yourself at the our hotel. Hope to see you very soon ! talia gayego http://www.tripadvisor.com/ShowUserReviews-g293980-d455354-r301238537-Magic_Palace-Eilat_Southern_District.html#

Tel Aviv, Israel
Reviewed 28 September 2015 via mobile

Dirty, noisy, bad location. Rooms small and dated, pool very small. Bad smell is various parts. Hotel looks nice from outside but once you enter.. Well.. U want to go back... This is 5 star hotel like I'm the president of the US. Free wifi is good, breakfast is ok, but that's it. Never coming back.

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Helpful?
2Thank Alonlif
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on a...

Netanya, Israel
Reviewed 15 September 2015 via mobile

Rooms were spacious. Food was boring and repetitive. Housekeeping was average. Holiday hotel lacking professionalism. Pool opens late for those wishing an early morning swim. Convenient location. Adequate gym. Plenty activity for the little ones.

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Helpful?
Thank Craig N
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you so much for your review of our hotel. Regarding the maintnance We strive on a daily basis to improve every aspect of the hotel, and it's important to hear also the other side so we know where to focus. We look forward to welcoming you back again soon. talia

Reviewed 11 September 2015 via mobile

Came for a weekend with wife and 2 sons. Room on 8th floor very roomy and spacious even with the extra folding bed set out. Double bed huge and very comfortable. Room service kind and corteous but lacking confidence because every executed request was followed by a checkup call. Food lavish and tasty, very diverse and appetizing but a bit...

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Helpful?
Thank Tommy B
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We strive on a daily basis to improve every aspect of the hotel, and it's important to hear also the other side so we know where to focus. We look forward to welcoming you back again soon. talia

Los Angeles, California
Reviewed 10 September 2015

We stayed at this hotel for 2 nights with our kids. The staff was pleasant. Our room was of adequate size, but it was impossible to maneuver around with the sofa bed open, the bathroom was fairly clean (although there was no bath mat and no extra towel to use as one), the carpets are in urgent need of replacement...

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Helpful?
Thank RusFam2014
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you so much for your review of our hotel.I hereby assure you that all your comments are carefully studied as part of the of the desire to constantly improve the standard of service and hospitality. it's important to hear also the other side so we know where to focus. We look forward to welcoming you back again...

Modiin, Israel
Reviewed 1 September 2015

Stayed in the Suite on 7th floor. Room was amazing, huge in size. Main room contained 2 large sofas, each one opens to a double bed. There's a big table, a decent refrigerator, a large (I think 55") tv, wooden floor, shower and toilet - excellent! There is even a Nespresso machine! Moving on, there is an additional "parents" unit,...

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1Thank Yaniv D
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to write about the Magic Palace on Trip Advisor. It was a pleasure to read your comments and we are happy that you enjoyed yourself at the our hotel. Hope to see you very soon ! talia

Reviewed 20 August 2015

One of the best hotels in Eilat, if not the best. Amazing food. Delicious desserts. Excellent service. Accommodating staff. Fun is guaranteed for anyone who guests. Highly recommended. It is recommended to rent the suite with hot tub

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Thank יזהר נ
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to write about the Magic Palace on Trip Advisor. It was a pleasure to read your comments and we are happy that you enjoyed yourself at the our hotel. Hope to see you very soon ! Karin.

Reviewed 19 August 2015 via mobile

We spent a full weekend at this amasing hotel in eilat. It all started with the warmest reception. (It was more than 40 degrees in the shade😄) The room we recieved with no delays was overwhelming... The pool was refreshing. And we had great food for dinner... Best value for money Johai

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1Thank יוחאי א
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you so much for all the thrilling compliments.. I am happy to read that your vacation was especially pleasant. I look forward hosting you again on your next trip to Eilat. Karin

Reviewed 19 August 2015 via mobile

This is probably the worst "5 star" hotel for 1000₪ per night per person in Eilat and maybe in Israel. Maintenance is bad, service is slow and fake (calling during rest to make sure everything's ok when they now the cleaning service didn't show up for 2 hours), guests are smoking near the pool, even the toddlers pool. Hotel doesn't...

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Helpful?
1Thank NB0313
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The U Magic Palace Hotel in Eilat is the ultimate family vacation experience, offering the best of all worlds in a single family vacation. The ideal vacation experience at the U Magic Palace combines an enthralling, action-packed vacation with relaxation, peace, and quiet for parents, while children have the time of their lives at an enchanted kingdom designed especially for them. The U Magic Palace is perfectly situated on the shores of Eilat's lagoon at the North Beach. It is only a short distance from the beach, the airport, and the many attractions and recreational activities of the city center, and overlooks awe-inspiring scenery. Rooms at the U Magic Palace Eilat HotelThe U Magic Palace Eilat offers 322 guest rooms, including standard rooms, garden rooms, panorama rooms, and palace suites. Each room features a roomy king-size bed, a sofa bed, a luxurious and spacious bathroom, an electric kettle, a coffee and tea set, a hair dryer, a mini-bar, a personal safe, air-conditioning, cable television, a direct-dial phone, and voice mail. Hotel Suites The hotel's palace suites are comprised of two lavishly designed rooms that include a bedroom, a balcony with a breathtaking view of Eilat's marina, a lavish living room, 2 extravagant bathrooms, 2 television sets, an additional balcony with a spacious Jacuzzi, a tanning bed, and other assorted luxuries. Check-In and Check-Out Times Check in starts at 3:00pm, and guests must check out by 11:00am. Meal Times Breakfast is served 7:00am-12:30 pmDinner is served 6:30pm-9:00pm (2 seatings) Additional Indulgences at the U Magic Palace The "Lobby Lounge" - A quiet sitting area in the lobby that serves a rich array of dairy dishes and hot drinks. The "Blue Lagoon" Restaurant - The U Magic Palace's poolside buffet serving a wide variety of grilled meats along with other cool poolside treats. Open daily between 10:00am and 5:00pm.The hotel also offers 24-hour room service. The Fattal Hotel Chain's New Children's Clubs The Fattal chain has recently invested NIS 5 million in the renovation of its children's clubs, and in building new youth clubs for its many family-friendly hotels. Fattal strives to create a rich and satisfying vacation experience for the entire family. In order to fulfill this goal, we have created an exciting world of activities for children of all ages. Our new clubs introduce children to a magical realm, filled with a wealth of developmentally appropriate games designed in a variety of unique styles to appeal to kids of all ages and ability levels. ... more   less 

Additional Information about U Magic Palace

Address: North Beach | PO Box 1781, Eilat 8800, Israel
Region: Israel > Southern District > Eilat
Price Range: $253 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — U Magic Palace 4.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Magic Palace Eilat
Magic Palace Hotel Eilat
Hotel Style:
#2 Romantic Hotel in Eilat
#3 Luxury Hotel in Eilat
#3 Family Hotel in Eilat
#3 Spa Hotel in Eilat
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Questions & Answers

Here's what travellers have asked, with answers from U Magic Palace staff and other travellers.
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Moseley, null, United Kingdom
Edinburgh, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not all rooms have porches. If you want one make sure to request it. 8th floor at the end was quiet but no view.”
 of 5 bubbles meit, 22 Mar 2017 | Read review
“There is no way to choose a nice room at this hotel”
  • This was in my bed from the prior hotel guest
  • Filthy tub that looks like it hasn't been cleaned in a million years
 of 5 bubbles snay1234, 12 Jan 2017 | Read review
“Take the higher floors”
 of 5 bubbles malraz, 17 Nov 2016 | Read review
“facing the pool views are better”
 of 5 bubbles dannytamimaya, 13 Sep 2016 | Read review
“If you would like to get a room with a balcony, ask for it specifically. Every room X40 (240, 340 etc.) has no balcony and no real view.”
 of 5 bubbles amitgold, 29 Jun 2016 | Read review
5 of 5