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Herods Palace Eilat Hotel

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HaYam Street 6 North Shore, Eilat 8808000 Israel
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Traveller (1210)
360
Panoramas (18)
Room & Suite (320)
What is Travellers’ Choice?
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#24 of 81 hotels in Eilat
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Concierge
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Russian, Arabic, Hebrew
2725Reviews19Q+A100Room tips
Traveller rating
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Popular mentions
Miriam B wrote a review 1 Jan
Rosh Pina, Israel11 contributions23 helpful votes
Herods Palace in Eilat prides itself as being a 5-Star luxurious hotel, and the pricing is accordingly. One would expect that, with such pricing, the premises and certainly, the rooms, not to mention the suites, will be impeccable. SADLY, that was NOT my experience... I stayed at the hotel Monday through Thursday towards the end of December 2021, and reserved a Junior Cadim suite. The overall initial impression of the suite was that it was quite run-down and shabby, not to mention the stuffy smelling in the room, which did not really go away even after opening the windows in both of the rooms... The coffee table in the (quite small) living room was with substantial scratches. The floors in both the living room and the bedroom had clearly seen better days, and so had the carpet in the bedroom. The mattresses on the tanning bed at the veranda were full of dust, something that seems to have been accumulated over a long period and lack of adequate maintenance. The windows in the living room had noticeable stains, coupled with white long vertical stripes, particularly on the right-hand side of the window. It was explained to me that these stains and stripes are in the inner glass that cannot be cleaned regularly. That may very well be, but (a) it demonstrates yet again the lack of an adequate basic maintenance in this so called "luxurious hotel"; and (b) the end result was a window that has a gorgeous potential view, substantially cluttered and blocked by these stains and stripes... Avi at the reception and Nufar from the Guest Relations office clearly did their best efforts in order to fix the situation but without much success, as the hotel was already fully booked. The only “resolution" was to offer me a suite in the downgraded neighboring hotel called” “Herods Boutique," which was no match to the Cadim suite. Other "small inconveniences": (1) The "juices" served at breakfast are nothing but artificially flavored soft drinks. Again, not something you would expect in a 5-Star luxurious hotel... (2) The gym machines are old, few and quite limited (e.g. 2 working treadmills, manual weights only, etc.) (3) The Vitalis Spa (at the neighboring Herods Vitalis Hotel): Inattentive and unkind receptionist, the wet sauna/steam room lacked real steam and was therefore functionally not serving its purpose, the cold/hot water fountain was not functioning at all, the soap dispenser in the shower did not function/was empty. (4) In certain parts of the hotel there is an occasional and quite unpleasant sewage smell/whiff (e.g., the gym's floor). On the positive (limited) side: (1) The Sky Lounge on the 11th floor was very nice, with exceptionally helpful and attentive staff, and a gorgeous view on the Red Sea. (2) Overall, most of the hotel’s staff, and particularly Avi and Nufar did their best in a property that is much overrated, dilapidated and clearly in need of urgent renovation(s). Bottom line: STAY AWAY FROM THIS HOTEL, certainly, if you have high expectations for a luxurious room accommodation. Sadly, they simply do not deliver on their presumptuous promises :-(
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Date of stay: December 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: My earnest recommendation: stay away!
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Ted K wrote a review Dec 2021
Brooklyn, New York1 contribution
Front desk was most helpful when we asked for a room on a higher floor when we checked in Loving our first night's stay we asked for an extension which the manager helped us with and actually offered us a terrific price Could not have asked better service. Room was facing the red sea with a fantastic view. We will definitely come back to this hotel Family Kraus
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Date of stay: December 2021Trip type: Travelled with family
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Response from Sandra Nahoum, General Manager at Herods Palace Eilat Hotel
Responded 4 weeks ago
Dear Guest, I wish to thank you for the feedback. Thank you for your kind words regarding your general impression from the hotel. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum
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Leonid G wrote a review Sept 2021
Jerusalem, Israel12 contributions
We took 3 rooms for the family so we were upgraded for higher class rooms at no additional cost. All rooms were ready on time and very clean. The two greatest pluses for us were the service of every staff member we asked something for and the high food quality. The rather big, and surprising, minus is the maintanance level in different spots like the room (broken bathroom doorhandle, leaking cieling, unstable sink) and the pool (torn beds). I expected a little better for the price paid.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
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Response from Sandra Nahoum, General Manager at Herods Palace Eilat Hotel
Responded 1 Oct 2021
Dear Guest, I wish to thank you for the feedback. Thank you for your kind words regarding your general impression from the hotel. Your comments have been taken under advisement and the necessary adjustments will be implemented. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum
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asaf s wrote a review July 2021
Tel Aviv, Israel1 contribution
We love this hotel Thank you dvora from the reception for helping us so so Much. We love this hotel the location and the beach is amazing We love the huge pool and the food is great as well Tnx again for every thing
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Date of stay: July 2021Trip type: Travelled with family
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Response from Sandra Nahoum, General Manager at Herods Palace Eilat Hotel
Responded 25 July 2021
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager
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Elizaveta L wrote a review July 2021
8 contributions1 helpful vote
Low-level service, the room was not ready for 3 people even though we arrived at 5 pm, anything that was missing had to ask twice and wait at least two hours. On arrival I got bogged down with parking, no one explained how to get in and where out of 3 lots there is space, I could not find help with baggage. A broken chair, a refrigerator that barely closed, stains on the walls and on the floor, dust under the bed. the birds stained the balcony railing Of the good things: beautiful design, especially of the bathroom, view from the balcony, quality towels and linen, large pool with lots of sunbeds and close beach, fast elevators, large public space, internet in the room allows video calls with lots of participants.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: ask room close to the elevator
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Helpful
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Response from Sandra Nahoum, General Manager at Herods Palace Eilat Hotel
Responded 25 July 2021
Dear Guest, I wish to thank you for the feedback. Thank you for your kind words regarding your general impression from the hotel. Your comments have been taken under advisement and the necessary adjustments will be implemented. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager
Read more
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PRICE RANGE
USD 218 - USD 1,989 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton eilat, hotel herods palace, herods eilat, herods palace eilat
LOCATION
IsraelSouthern DistrictEilat
NUMBER OF ROOMS
296
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Frequently Asked Questions about Herods Palace Eilat Hotel
Which popular attractions are close to Herods Palace Eilat Hotel?
Nearby attractions include Escape Room Eilat (0.06 km), Plugin Eilat (0.07 km), and Escape Room Center (Eilat) (0.4 km).
What are some of the property amenities at Herods Palace Eilat Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Herods Palace Eilat Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Herods Palace Eilat Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Herods Palace Eilat Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Herods Palace Eilat Hotel?
Conveniently located restaurants include Whale Burger, Pina Ba'Yam, and Three Monkeys Pub.
Are there opportunities to exercise at Herods Palace Eilat Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Herods Palace Eilat Hotel have airport transportation?
Yes, Herods Palace Eilat Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Herods Palace Eilat Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Herods Palace Eilat Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Herods Palace Eilat Hotel?
The staff speaks multiple languages, including Russian, Arabic, and Hebrew.