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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Thank you for a pleasant stay at the hotel. It was really good to visit this place. It was safe and friendly. Service was nice and helpful. Professional approach to the customer. I can recommend this hotel to everyone.
Stayed in this hotel yet again as it is the best you could wish for. Staff and services are excellent. A really friendly place and made to feel most welcome. Would definately book to stay again. Would highly recommend.
Fantastic time. My second visit to this hotel. Would highly recommend as a single traveller or as part of a group. Would definitely stay again. Staff are excellent and very friendly. excellent service and facilities.
I was in so many hotels in bethlehem but finally i found the ideal place to spend my vacation i love this place the rooms are excelent the food is so good and the staff are so friendly and the managment is so friendly he...More
Excellent service, friendly staff, very very responsive to guest needs. A pleasure stay in a place that is clean, organized and where the staff go beyond the call of duty to serve their guests!! Thank you for your hard work and your great service!!!'
USD 49 - USD 66 (Based on Average Rates for a Standard Room)
Accessible rooms ,
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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Palestinian Territories >
West Bank >
Also Known As
Shepherd Plaza Hotel Bethlehem, Palestinian Territories
First of all, my apology to the hotel staff, they did their best but unfortunately the overall experience was bad, very bad.
I don't know if this poor outcome was because of this time in the season with lack of tourists, but my recommendation to the hotel owners to close the gate if they offer this kind of service to their visitors, even if they are the only guests!!
After I went through most of the reviews here and got the impression of excellent hotel, I booked for 2 connected rooms for 2 nights stay with my family (2 adults and 4 children).
We arrived at noon. My first impression was: "wait.. where is everybody? I don't see any guests here". Then we got out rooms at the 5th floor, but the next room was under renovations, and I felt that may cause some noise, so I asked the reception girl to let us move to different floor. She was nice and we moved to 2nd floor.
The rooms size was ok, but that where it ends. The beds was in bad condition, no children channels in the tv, the hot water was on demand (yes! only after we called the reception we were able to get a hot bath), the babies beds was not suitable for kids sleep!! Already at midnight we decided to cancel the 2nd night and get back home early in the morning.
Then the morning has arrived. We went to restaurant floor to get some breakfast at ~8:30AM, but all of the sudden the lights was off and some staff women asks us if "you want to eat breakfast?" !!! I asked her: "are there any guests in the hotel anyway?" She replied: "only you"!! Then some guy made for us some eggs and few things!! of-course we couldn't eat anything because we already lost our appetite. Again, I don't blame the hotel staff but the owners who let these level of service happen to people who paid for it!!
Immediately after this horrible experience, we collected our things, went down to the reception, cancel the 2nd night, paid whatever we had to pay for, and got out of there. Oh, home sweet home!!