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Sapphire Hotel

205 reviews
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Traveller (143)
Room & Suite (86)
Dining (51)
Overview
  • Excellent13%
  • Very good37%
  • Average32%
  • Poor15%
  • Terrible3%
Travellers talk about
“galle road”(26 reviews)
“indian taste”(2 reviews)
“sri lanka”(23 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (205)Write a Review
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All reviewsgalle roadindian tastesri lankadecent hotelcity hotellobby staffdecent stayroom size isrooms are bighotel premisesvegetarian foodoutdoor poolbuffet breakfastvisited this hotelclean hoteltravel agentsea side
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1 - 5 of 192 reviews
Reviewed 1 week ago via mobile

A very Nice hotel. ;) But everything is very old, the maddrasses in the room is so dry and old, a sign that it Haven't been changed for decades. Everything is so Dark and sad, need a bit of more energy and atmosphere! :kr The...More

Thank Danlassen
Response from EAP Hotels H, Rooms Division Manager at Sapphire HotelResponded 1 week ago

Dear Reviewer, Many thanks for your comments and shall attend to the grey areas you have mentioned and also wish to state that a refurbishment is planned in the near future. Longing to see you once again. Sincerely yours, Rooms Division Manager

Reviewed 2 weeks ago

hotel is rather tatty, old and disappointing. the rooms are smelly and dire. In desperate need of full renovation ...shabby tatty old furniture, stained carpets and sheets and “sticky” curtains. There are clear signs of mould and damp in the rooms and no fire The...More

Thank Srinivas J
Response from EAP Hotels H, Rooms Division Manager at Sapphire HotelResponded 1 week ago

Dear Reviewer, Whilst thanking for your review, regret to note that we are not willing to accept most of the points you have mentioned in your review, namely; 1.About the room 2.Status and 3.Food Also wish to state that if you have had any concerns...More

Reviewed 3 weeks ago via mobile

I had stayed here with a group from 22nd Jan to 24th Jan 2018 this is an old hotel and as per our contract with our local supplier we had guaranteed early check in but when we reached in the early hours we were in...More

Thank alanwoodsonatrip
Response from EAP Hotels H, Manager at Sapphire HotelResponded 2 weeks ago

Dear Reviewer, Many thanks for your lovely and wonderful comments encouraging other reviewers to visit our hotel. It’s indeed pleasure to hear that you had a pleasant, enjoyable and a memorable stay at our hotel. We always consider the comfort of our customers and to...More

Reviewed 7 January 2018 via mobile

Located on a very busy very noisy road in an unattractive area of the city, this hotel is rather tatty, old and disappointing. The staff are friendly and polite but the rooms are smelly and dire. In desperate need of full renovation with yellow cigarette...More

Thank Steve M
Response from EAP Hotels H, Rooms Division Manager at Sapphire HotelResponded 9 January 2018

Dear Reviewer, Many thanks for your comments. But, we are afraid that we cannot agree to all points you have stated therein. 1.Traffic Congestion and the noise are beyond our controls. 2.Room cleanliness, ants and other issues - We shall certainly look in to them....More

Reviewed 30 November 2017 via mobile

Stayed here for one night, and the rooms were stinking. Rooms are ill equipped. They don't provide blankets untill asked for . The rooms did not have charging points in the room. Just a single plug point that too for TV, apart from that no...More

1  Thank Shruti9021
Response from EAP Hotels H, Rooms Division Manager at Sapphire HotelResponded 2 December 2017

Dear Reviewer, Many thanks for your positive and negative comments. We accept your negative comments up-to a certain point; such as we provide blankets upon request and additional plug points to be asked from the Reception or the Housekeeping where we have given the easy...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Shuttle Bus Service
Free Parking
Breakfast included
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 68 - USD 87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 68 - USD 87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (143)
Room & Suite (86)
Dining (51)
Pool & Beach (18)
Amenities (15)
Family and Play Areas (1)
Questions & Answers
Ask a question
StevosBrisbane
21 July 2015|
Answer
Response from Joseph E | Reviewed this property |
You can rent a car. There is no shuttle service from the airport to the hotel. Take a taxi from the airport , it is still cheap
0
Votes
Abdullah M
31 May 2015|
Answer
Response from EAP Hotels H | Property representative |
Dear Sir, Many thanks for your esteemed inquiry. We are pleased to furnish below rates as per your requirement. Family Room (04 adults & 01 kid below 12 Yrs) Room only - USD 110.00 nett per night Bed & Breakfast - USD... More
0
Votes
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12
Room Tips
"It is best to take a room adjacent to the swimming pool so that the blue waters can be seen."
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"Try the pool side of the hotel - away from church as bells ring in the morning."
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"Not the church side and take ear plugs with you"
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"Try to find a room which is away from Galle road"
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