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Sapphire Hotel

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Sapphire Hotel
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183 Reviews from our TripAdvisor Community

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Showing 173: English reviews
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Ahmedabad, India
Reviewed 2 weeks ago via mobile

Stayed in this hotel for second time within a year. The hotel is centrally located and well within reach of major shopping attraction of Colombo. Even Gall road, where this hotel is situated is good for basic shopping. Marine Drive is just walking distance where you can spend some quiet evening. Hotel has good mene yo suite Indian taste.

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Helpful?
Thank Uttam79
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, We are extremely happy to hear that you have stayed in our hotel for the 2nd time within a year consecutively. Many thanks for selecting Hotel Sapphire to your choice. Longing to see you once again. Sincerely yours, Rooms Division Manager

Stockport, United Kingdom
Reviewed 2 weeks ago

I stayed here on the last night of a tour of Sri Lanka, The hotel is dated and the bathroom in particular needed work. The bedroom was spacious and comfortable but with an odd mechanical noise that buzzed every minute or so and kept me awake. The pool area was tired with dirty plastic loungers and no one seemed to...

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Helpful?
Thank Sarah W
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for disclosing your honest feelings about the hotel. Negative areas where we can act upon immediately looked in to. We have already made arrangements to rectify the maintenance issues and hopefully we should be able to minimize them. We wish to see you once again at Hotel Sapphire. Sincerely yours, Rooms Division Manager

Reviewed 2 weeks ago via mobile

I enjoyed our stay at hotel sapphire for two weeks. The room was very comfortable with a buffet breakfast which had western and Sri Lankan food. My stay was highlighted with the friendly staff. Mr Lahiru Laknath at the concierge was most helpful during our stay. Certainly hotel sapphire is a gem in the city. Regards Joseph Jayasinghe

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Helpful?
Thank Annette J
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for your wonderful review and the message conveyed to all the viewers disclosing your honest feelings about the hotel. Longing to serve you again. Sincerely yours, Rooms Division Manager

Tokyo, Japan
Reviewed 3 weeks ago

Selected this property after reading the reviews but got completely disappointed with the room, service and restaurant facility! Normally, I never had an experience with any property that fails in all three sectors of customer satisfaction ! Internet is horrible! Location is ok but the food and service are pretty bad! Key persons in the reception, house keeping and in...

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Helpful?
1Thank ThiruJeeva
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, We are absolutely astonished to see a negative review which showcases all unfavorable remarks on Hotel Sapphire. For the benefit of other readers we have few simple questions which we too cannot understand. 1. Why wasn’t all these complaints brought to the notice of the management? 2. We could not trace any issues from our Guests’ Comments questionnaire,...

Toronto, Canada
Reviewed 4 weeks ago

Initially was looking for a more reputed hotel, mostly because I wanted a very clean place but I chose this hotel because it is close to my wife's home and she wanted to visit home every day. We stayed here for six nights. Prices were reasonable. Hotel staff was very friendly and helpful. We loved all of them, except one...

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Helpful?
1Thank mySriLankaVisitF2017
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for your lengthy review and elaborated on most areas. We are really concerned about the negative comments with regard to the Security Staff who does the control of the traffic. We will immediately start a dig into your issue and rectify same as soon as possible. Sincerely yours, Rooms Division Manager

Reviewed 5 weeks ago via mobile

Overall experience was good. Room size is satisfactory,bed comfortable. Staff is friendly. Location is very good,near market. Food in the restaurant can be made more tasty. Variety should be there in Buffett provided.

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Helpful?
Thank Biplab Kumar D
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for your comments. Your suggestion of increasing the variety of our breakfast buffet will be looked at and act accordingly. Looking forward seeing you once again! Sincerely yours, Rooms Division Manager

Vadodara, India
Reviewed 21 February 2017

Stayed here for one night on way to Maldives.Great Hospitality.Rooms very comfortable.Specious dinning hall that serves quality veg and non- veg food.The view of the street from the hotel is amazing,specially at night when the street is lit up with advertising neon light signs.

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Helpful?
Thank 1948ashok
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Thank you for your wonderful comments and strengthening us. We shall certainly try our level best to achieve excellence in hospitality. We are eagerly waiting to serve you better. Sincerely yours, Rooms Division Manager

Isle of Raasay, United Kingdom
Reviewed 14 February 2017

Stayed here for one night at the end of my stay in Sri Lanka. I'd say it is an average hotel and although my room was a bit dated it was spacious and spotlessly clean. The food was of a good standard as was the service and the hotel pool and bar were also very good. The only downside was...

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Helpful?
Thank snras93
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for your review and the positive ones are appreciated while the negative ones will be looked into accordingly. Unfortunately, the noise from the main road we cannot completely eradicate, but measures have been taken to sound proof all our rooms in the near future. Longing to see you here once again. Sincerely Yours, Rooms Division Manager

Kuala Lumpur, Malaysia
Reviewed 2 February 2017

This hotel is situated very close to commercial area which shopping very easy. Hotel has very friendly staff, good room service, big rooms, clean bed sheets, big beds and small but clean bathrooms. Many channels on their local television network.

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Helpful?
Thank Kamalaveni5
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for your positive comments and it’s a great pleasure to have you as our esteemed guest. We are eagerly waiting to serve you better on your next trip to Sri Lanka. Sincerely yours, Rooms Division Manager

Dubai, United Arab Emirates
Reviewed 24 January 2017

We stayed here just for few hours before our departure to the airport. The rooms were neat, good sized and decent. We used the outdoor pool and it was ok and well maintained. Good location of the hotel with easy access to beach and local shops and restaurants.

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Helpful?
1Thank Nidhiya J
EAP Hotels H, Rooms Division Manager at Sapphire Hotel, responded to this review

Dear Reviewer, Many thanks for your wonderful review and the honest feeling about the hotel conveyed to all the viewers. Longing to see you once again! Sincerely yours, Rooms Division Manager.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Sapphire Hotel

Address: 371 Galle Road, Colombo 00600, Sri Lanka
Region: Sri Lanka > Western Province > Colombo
Price Range: $77 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sapphire Hotel 3.5*
Number of rooms: 45
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Also Known As:
Sapphire Hotel Colombo
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Questions & Answers

Here's what travellers have asked, with answers from Sapphire Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room you choose will be below standard!”
 of 5 bubbles ThiruJeeva, 5 Mar 2017 | Read review
“Good hotel for a reasonable price.”
 of 5 bubbles mySriLankaVisitF2017, 28 Feb 2017 | Read review
“As for a quiet room”
 of 5 bubbles snras93, 13 Feb 2017 | Read review
“If you have a choice choose a room away from the main street due noise of motor vehicles”
 of 5 bubbles Kamalaveni5, 2 Feb 2017 | Read review
“Standard rooms would be fine.”
 of 5 bubbles nidhiyaj, 23 Jan 2017 | Read review
5 of 5