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Islamabad Serena Hotel

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517 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Berkeley Lake, Georgia
Reviewed 21 April 2016

What a surprise! A true 5-star hotel in beautiful setting. This is one of my favorite hotels I have ever stayed at. Excellent security, Professional and Polite staff and an atmosphere of elegance. Food and Beverage offers a diverse mix of international and local cuisine. When I return to Lahore later this year, I will definitely stay at the Serena.

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1Thank Gulfpat
SerenaIslamabad, Manager at Islamabad Serena Hotel, responded to this review

Dear Gulfpat, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the ethnic Pakistani design and atmosphere of our property and the overall facilities at the hotel. I was pleased to read that our feeling and praise of our security, food and...

Leeds, United Kingdom
Reviewed 18 April 2016

Since this was meant to be one of Pakistan's best hotels, I am very disappointed to say it could have been better. Airport pick up was a shambles. Recieved a different meal to what we had ordered. And tooo much priority is given to security, so much so that it effects the customer service. A balance is needed. Ordered an...

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Thank pearl469
SerenaIslamabad, Manager at Islamabad Serena Hotel, responded to this review

Dear pearl469, Thank you very much for your comments following your stay at the Islamabad Serena Hotel. I was pleased to read that you enjoyed the nicely designed lobby, the breakfast and especially the Pakistan cuisine for dinner and the Nazara lounge for tea after your dinner. Sadly our airport transportation and the dated room design did not meet your...

amsterdam
Reviewed 17 April 2016

I had a choice of The Marriott or The Serena when working in Pakistan recently. I choose The Serena based on tripadvisor reviews and colleague feedback as I never leave these things to the travel agency. The 2 top hotels in Islamabad are not cheap by any standards. I paid US 350 / night + local taxes. This is normal...

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Thank mb5Ams
Reviewed 14 April 2016 via mobile

Undoubtedly the best hotel establishment in pakistan but they've taken hospitality and service to a new LOW. Have been staying here for 4 days now and 80% of the interactions that I have had with the staff have been disappointing. The guest calling services are disjointed and almost always late, the staff is not well informed or well groomed and...

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Thank Fahad A
SerenaIslamabad, Manager at Islamabad Serena Hotel, responded to this review

Dear Fahad A, Thank you very much for your comments following your stay at the Islamabad Serena Hotel. I have shared your comments about the slow service and the fact that the team members are not smiling and seem to have forgotten that giving guest the feeling of comfort is easiest achieved by friendliness. I assure you we take your...

Reviewed 13 April 2016 via mobile

Best hotel in islamabad and probably in the pakistan. Rooms are excellent; clean and spacy, pool is okay as is the staff. Food is not that impressive. Stayed for two days and really had a marvellous experience. It is ideal for business tours but a bit pricy (40000 pkr,400 usd)

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Thank Salaar A
SerenaIslamabad, Manager at Islamabad Serena Hotel, responded to this review

Dear Salaar A, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the ethnic Pakistani design and atmosphere of our property and the overall facilities at the hotel. I was pleased to read that you enjoyed the spacey and clean rooms as...

Doha, Qatar
Reviewed 10 April 2016

Had the Hotel booked for me through my Company so had no idea what to expect. Was picked up from the Airport by the complimentary car (at 2am). Arrived at the Hotel to a lot of security. Once in the hotel felt very safe. Its a wonderful hotel, very spacious and created in a way that make it almost Palatial....

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Thank Alan F
SerenaIslamabad, Manager at Islamabad Serena Hotel, responded to this review

Dear Alan F, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the ethnic Pakistani design and atmosphere of our property and the overall facilities at the hotel. I was pleased to read that our Airport pick up and the buffet breakfast...

Leeds, United Kingdom
Reviewed 29 March 2016

I had just got married in Pakistan and me and my wife booked this place to stay. It is pretty awesome and beyong our expectations! Amazing room, very spacious with great facilities. The staff were amazing. Airport pick up/drop off was on time. The restaurants downstairs were great and the buffet breakfast was amazing! Any newly married couple should stay...

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Thank zabairh
SerenaIslamabad, Manager at Islamabad Serena Hotel, responded to this review

Dear zabairh, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the ethnic Pakistani design and atmosphere of our property and the overall facilities at the hotel. I was pleased to read that our Airport pick up and drop and the quality...

Europe
Reviewed 27 March 2016

This time it was my third visit to Serena and I was very happy to see that it persists to offer the same charm and feel to it. Such a beautiful establishment with extremely friendly and professional service. The tight security enables you to feel relaxed, the spa is of good quality, though quite pricey. Breakfast has good variety and...

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Thank Sanna V
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoy to the fullest your experience at our hotel particularly the Food and Beverage quality and variety. I am glad to learn that our Satrang Art Gallery exhibitions please you as...

Reviewed 19 March 2016 via mobile

Nice and clean and a fantastic gym (health club) and pool - and would have been a five but poor wifi which is a must if you're there for work and therefore a four. The breakfast was not perfect neither for a luxury hotel. But overall a good hotel with a lot of restaurants and big rooms.

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Thank GoodOscar
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you had a very comfortable stay with us and enjoyed to the fullest our Maisha Health facilities. However, we were sad to read that the WiFi service did not meet your expectation.Kindly...

Loughborough
Reviewed 15 March 2016

Very slick but still feels like you are in Pakistan rather than any other anonymous international business hotel. Very tight security to calm the nerves. Good range of facilities and restaurants just in case your security protocol doesn't let you get out and about. Professional handling of a room change in the middle of the night caused by the torrential...

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Thank Dunky4
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear Valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the ethnic Pakistani design and atmosphere of our property and the overall facilities at the hotel. I was pleased to read that our Front Office Staff provided an efficient room...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: $345 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
8 questions
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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on floors that do not have active renovations underway”
 of 5 bubbles kgruberman, 16 Mar 2017 | Read review
“Get your business to pay for your room!”
 of 5 bubbles GlobalCit59, 23 Feb 2017 | Read review
“if you want to impress this is the place to go bit pricey but you get what you pay for”
 of 5 bubbles AMCONW, 1 Jan 2017 | Read review
“Highly recommend.”
 of 5 bubbles 816sajjadr, 24 Dec 2016 | Read review
“Rooms facing the pool are best.”
 of 5 bubbles drkashifaziz, 21 Nov 2016 | Read review
5 of 5