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Islamabad Serena Hotel

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Islamabad Serena Hotel
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508 Reviews from our TripAdvisor Community

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Showing 465: English reviews
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Reviewed 2 days ago NEW

The hotel is frequented by a lot of business travellers and foreign diplomats and with the French, British and American Embassies in close proximity there is a large security presence here which helps you feel secure at night. Having traveled around Islamabad and up into the mountains in Murree for lunch, there is a large security presence but it's not...

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Helpful?
Thank Joe M
Derbyshire, United Kingdom
Reviewed 2 days ago NEW

Firstly, impressive security made for a good night's sleep. More generally, it was a bit better than the standard offering here and there - robe in the locker in the steamroom /sauna, fruit and unlimited free pop in the minibar. Highly recommended.

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Thank Sean M
Rome, Italy
Reviewed 3 days ago NEW

PRO. Very spacious and well-decorated room with all amenities, courteous staff, excellent breakfast buffet, lots of meeting rooms and very large hotel with incredible lobby, decent WiFi. CON. High security to enter can be annoying, low lighting in rooms, poor distribution of electrical plugs.

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Helpful?
Thank GlobalCit59
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the hotel facilities and the service to the fullest. I have conveyed your remark on the electrical plugs to our Chief Engineer for his review and action. We are looking...

Sheffield, United Kingdom
Reviewed 4 days ago NEW

Stayed here on my way back to UK. Lovey 5 star hotel with everything you need. The room was very nice and comfortable, the bathroom was plush. Only complaint i had was that i asked for a complimentary drop off to the airport in the morning and when the vehicle arrived it was just a mid-range car. I was with...

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Helpful?
Thank abbasshah
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you had a comfortable stay with us and that you enjoyed the hotel facilities. I was glad to learn that our Duty Manager solved the transportation issue and I shall convey your...

Lahore, Pakistan
Reviewed 1 week ago via mobile

Given the limited choices of 5 star hotels in Islamabad, this is probably the best. The hotel has great facilities. The only drawback is the added security check that comes with it. A special thank you to Mr. Karim who was the duty manager when we checked in who was very kind and helpful.

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Helpful?
Thank Sheharyar A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities.Your compliments about the service will be conveyed to Karim, Duty Manager and this will encourage him to carry on his good work. We are...

Reviewed 2 weeks ago via mobile

Stayed at the Serena Hotel over Christmas with The Family whilst on Holiday.very luxurious hotel .very spacious rooms and very clean and well maintained hotel.free mini bar drinks topped up daily.now you do not get that in every hotel. great buffet breakfast with wide variety of continental and Asian foods.too many dishes to choose from.same with lunch and evening meals.if...

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Helpful?
Thank Tariq M
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you and your family enjoyed your stay to the fullest and particularly your experience at our Zamana restaurant at breakfast time. We were very pleased to read about your experience at our outdoor...

Reviewed 3 weeks ago via mobile

Always a great stay at Serena! The staff is super attentive and the experience is always good. They have an extensive range of restaurants inside and they are all good! I tried wilds rice recently and absolutely loved it! The security is good at Serena, so you do have some peace of mind. It is on the pricier side but...

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Thank Hania A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel! The Associates and I are delighted to read that you enjoyed to the fullest your stays at the hotel and we are grateful for your loyalty. Your compliments on the Food & Beverage department and the Wilde Rice restaurant in particular have...

Reviewed 3 weeks ago

I went to this place yesterday for Lunch. It's a stunning place to visit. Very welcoming and comforting. Security is very tight but they were very helpful. The food was average apart from desserts. Minced meat was very rubbery indeed. You couldn't chew it. I expect it to be checked by chefs before It iis served to customers.

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Helpful?
Thank Arbab G
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your visit to the Islamabad Serena Hotel. I was very concerned about your comments on the food quality and be assured that the Food & Beverage Director has been instructed to review thoroughly the making of the item that you mentioned. We are looking forward to welcoming you back...

Reviewed 4 weeks ago via mobile

I was for a conference in Islamabad when I was offered that Hotel. It's a spotless clean rooms with all required facilities in. Room are seriously big and the view is nice from the balcony. Most enjoyable thing is the food. All meals were fantastic and the buffet was more than excellent. Nothing much to see in the city, so...

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Helpful?
Thank Salim A
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities and the the quality of our Food & Beverage outlets. All your comments have been conveyed to the relevant departments and this will enable our...

Makarska, Croatia
Reviewed 19 January 2017

As well as Serena Hotel in Kabul could be considered the safest, best and also the nicest hotel in Kabul I would rate the Serena Islamabad at the same renege. Clean, safe, fine service, good quality rooms, and by all means several really nice restaurants. Everything about this hotel is at the best. The only thing I missed was to...

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Helpful?
Thank Tor K
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed the facilities and the service provided to the fullest during your stay with us. Please be assured that your comment on the beverage has been conveyed to the Director of Food...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: $343 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get your business to pay for your room!”
 of 5 bubbles GlobalCit59, 23 Feb 2017 | Read review
“if you want to impress this is the place to go bit pricey but you get what you pay for”
 of 5 bubbles AMCONW, 1 Jan 2017 | Read review
“Highly recommend.”
 of 5 bubbles 816sajjadr, 24 Dec 2016 | Read review
“Rooms facing the pool are best.”
 of 5 bubbles drkashifaziz, 21 Nov 2016 | Read review
“If you are a food lover avoid it”
 of 5 bubbles mjunaidm, 20 Nov 2016 | Read review
5 of 5