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Islamabad Serena Hotel

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Traveller (424)
Room & Suite (93)
Dining (38)
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Overview
  • Excellent61%
  • Very good29%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“beautiful hotel”(30 reviews)
“wild rice”(17 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
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Reviews (645)
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Traveller rating
350
166
44
14
15
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350
166
44
14
15
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All reviewsbeautiful hotelwild ricezamana restaurantleading hotels of the worldmain restaurantan oasisdiplomatic enclaveroom servicerooms are largesecure hotelluxury hotelsecurity situationhigh securityno doubtbusiness tripfive starbreakfast buffet
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1 - 5 of 589 reviews
Reviewed 3 days ago

My review focuses on the Sunday Brunch customer service experience at Zamana, specifically related to the hostess, the restaurant manager, and ultimately the on-duty hotel general manager (Mr. Michel Galopin was apparently on vacation). I have been to brunch before at Zamana, so this wasn't...More

Thank djo1113
Hotel's Favourite
Reviewed 11 September 2017 via mobile

Serena Islam Abad is situated at a very attractive location. It's also near the central organisational buildings and embassies. The building is unique and artistic. Huge reception counter ensures quick disposal. Staff is very helpful and caring. The rooms are elegantly decorated. Most of the...More

2  Thank Dr. Riaz M
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 12 September 2017

Dear valued Guest, Thank you very much for the kind comments sent following your stay at the Islamabad Serena Hotel. The Associates and are were delighted to read that you enjoyed the hotel facilities, the architecture and the landscaping to the fullest. We were very...More

Reviewed 4 days ago via mobile

Keeping in mind it was my first trip in 28 years and only experience I have is dining at likes of Monal, Tuscany, Marriott hotels Nadia and zigolini restaurants alongside many local mid standard restaurants in Islamabad I feel Serena hotel experience was the best....More

Thank Khaliduk
Reviewed 3 weeks ago via mobile

If you want a top hotel go no further than the Serena. Fantastic entrance lobby in marble and crystal chandeliers. Rooms food gym coffee shop all top notch. Have occasional art exhibitions and events.More

1  Thank Mark G
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 3 weeks ago

Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities as well as our art exhibitions. We are looking...More

Reviewed 4 weeks ago via mobile

Best hotel in capital city. Very unique interior design. Demonstrate Pakistani culture. Breakfast was perfect. Safe and secured. Beautiful scenery. Fresh air. Highly recommended for stay in Islamabad. They offer airport pick and drop as well.More

Thank Anas M
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 4 weeks ago

Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your enjoyed to the fullest the hotel facilities, the hotel unique design and the breakfast service. We...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Heated pool
Outdoor pool
Sauna
Details
Price range
USD 208 - USD 368 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 208 - USD 368 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (424)
Room & Suite (93)
Dining (38)
Pool & Beach (17)
Family and Play Areas (9)
Business Centre & Event Rooms (5)
Questions & Answers
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EXOTICLOTUS85
18 November 2017|
AnswerShow all 5 answers
Response from arif a | Reviewed this property |
Hello, I has an öpen buffet dinner at the hotel. Variety of food was rich. Steak was available. I think they should be able to assist you. I havent used the pool there buy gym was open till late.
1
Vote
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EXOTICLOTUS85
1 October 2017|
AnswerShow all 6 answers
Response from wilmerjeraldv | Reviewed this property |
I feel that the air-conditioning works well. I also feel that the staff are very accommodating and do their best to help if one has a problem. As for private bodyguards, no idea. I travel frequently outside the hotel, day... More
1
Vote
rublem
30 March 2017|
AnswerShow all 6 answers
Response from Michel_Galopin | Property representative |
Dear Reader, The appropriate attire at our hotel is the regular fitness costume for women. It is better to change from regular clothes to fitness attire in the Fitness Club lockers. Our two swimming pools are mixed for male... More
0
Votes
Room Tips
"Most are fine but the views over the Gardens are the most pleasing whereas others might simply offer a view..."
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"If you do not want to be disturbed by constant people checking to "make sure the room is all right"..."
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"The rooms I looked at (3) were all good."
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"If you would like a room with a balcony, you should request one upon checking in."
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