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Kempinski Hotel Khan Palace

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462 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Thessaloniki
Reviewed 8 May 2016

although the hotel is not centrally located and that can be ab issue after dark in UB their customer service is really top notch . They arranged any transportation we needed as well provide us with accurate information about what to see and where .Breakfast tasty and reach and fb service prompt and friendly . On the negative site Lobby...

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Helpful?
1Thank HarisThes
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear HarisThes, Thank you very much for staying at the Kempinski Hotel Khan Palace. It is pleasure to hear that our service was satisfactory and I will share your feedback and comments to all our team members as a way to motivate our team to strive even harder in serving our guests. We will look into new ways to improve...

London, United Kingdom
Reviewed 6 May 2016

This is my second review in four years. Frank Prasmo, the General. Manager makes you feel as though you come back home. I went to the newly opened Shangri La hotel, actually the first day after it opened. .It Resembles " a dschungel atmosphere ", large conventions make it the usual city hotel, with little if any personal services. The...

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1Thank LondonWolfeee
Frank_Prasmo, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear LondonWolfeee, Thank you very much for your nice comments and your loyalty is well appreciated. Its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We are looking forward...

Reviewed 2 May 2016 via mobile

Nice hotel in an underwhelming Russian style building. However, service is solid, breakfast is very good and rooms are clean and comfortable. A nice place close to the Ulan Bator action but a bit of an oasis at the same time. Overall a good stay in an interesting town!

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2Thank Richard K
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Richard K, Thank you very much for your recent stay with us and taking time to writea wonderful review. We are very pleased to hear that our breakfast had made a good impression on you and glad to hear that overall you are pleased. We look forward to welcoming you back in the near future to the Kempinski Hotel...

Chicago, Illinois
Reviewed 28 April 2016

Our first visit to Mongolia could not have been nicer mainly because of our stay at Kempinski Hotel Khan Palace. The hotel and restaurant staff went above and beyond to make us feel welcome while also taking care of our needs and requests. Thank you so much!!! We will miss all of your smiling faces.

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1Thank rat19
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Rat19, We are very much glad that your first time visit Mongolia was wonderful and our hotel was part of your fantastic trip. It is always great to hear encouraging reviews from valued guests. We are looking very much forward to welcoming you again at our Kempinski Hotel Khan Palace. Yours in Hospitality Bayaraa ( Front Office Manager)

Pompano Beach, Florida
Reviewed 24 April 2016 via mobile

Had planned to stay at Shangri La but found the Kempinski was much closer to the venue for my meetings so I made the switch... Glad for the choice..wonderful service all the way from check-in to housekeeping. Enjoyed an incredible breakfast buffet that was included. Eggs Benedict Mongolian style made to order, soft please with extra sauce. Both the Mongolian...

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3Thank Bob h
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Bob.H, Thank you very much for staying with us Kempinski Hotel Khan Palace. We are very much glad that your choice was satisfactory and enjoyed your stay with us. We are very proud of our breakfast here at the Kempinski, they have built a reputation of excellence through their hard work and dedication to guest satisfaction. Your kind comments...

Utrecht Province, The Netherlands
Reviewed 12 April 2016

This hotel has a high service level, kind and friendly employees and an excellent breakfast buffet. The rooms are spacious, clean and very tidy. A must for anyone staying in Ulaanbaatar. Already looking forward to come back here!

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2Thank 214info
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear 215info, Thank you very much for taking the time to review our property. Your valuable and encouraging comment is great motivator for our team. We are very much looking forward to see you at Kempinski Hotel Khan palace. Yours in Hospitality Bayarsuren.N ( Front Office Manager)

Bristol, United Kingdom
Reviewed 3 April 2016

We stayed for one night whilst breaking from a Beijing/Moscow rail trip. Very friendly and helpful reception staff. Whilst hotel slightly older, it is spotlessly clean, well equipped and beautifully warm. Huge, comfortable bed. Especially welcome as -24C outside. Excellent breakfast. 20 minutes walk to centre which is faster than taxi ride in traffic-choked, chaotic but wonderful city. Adjacent to...

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3Thank abandbarbseniors
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Abandbarbseniors, Thank you very much for your recent stay with us. It is very pleased to hear complements for our staffs as well as for our hotel room. Your kind comments are appreciated and will further motivate the team. We are looking forward to welcome you back to our Kempinski Hotel Khan Palace next time you are in Mongolia....

Toronto, Canada
Reviewed 9 March 2016 via mobile

I was offered a winter promotion for a stay of 3 nights. Due to the circumstances I was stranded in northern Mongolia and unable to stay for the first night. When I advised the reservation desk that my flight was cancelled to UB, the desk, so I was told, advised that the winter promo rate would no longer apply, however,...

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Helpful?
Thank Donna H
Frank_Prasmo, General Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Donna. H, Thank you very much for taking the time to review our property. It is with great concerns that we received your review on March 8th about miscommunication and poor quality of the services that you experienced in our hotel. Please accept our sincere apologies for the problems you went through. I regret that we provided you with...

Beijing, China
Reviewed 27 February 2016

I stayed at the Kempinski Hotel Khan Palace from 21st till 25th of February 2016. Rooms are very clean, well maintained and comfy. What really made my stay was the excellent service! I have been travelling extensively for business but have never experienced such an outstanding, attentive, professional and friendly service among all hotel staff. Highly recommendable.

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5Thank David_Achermann
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear David_Achermann, Thank you for staying with us and thank you for sharing your experience on here. We are here for you and it makes us all very happy to hear that you’ve appreciated that. Rest assured that we will share your kind words with the entire team. We cannot wait to welcome you back! Yours in Hospitality, Bayraa

Ulaanbaatar, Mongolia
Reviewed 18 February 2016 via mobile

Hotel Service was excellent, well trained staff and pleasant stay. Breakfast was great, room is big, bed was so comfy. Generous general manager extended our check out time till 3 pm made us happy. Beauty salon service was not professional as i expected.

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3Thank Boko0429
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Boko0429, We appreciate you taking the time to share your experience on here. We’re very happy to hear that you had an excellent stay and that your kind words are defiantly passed on to the General Manager. We are proud to learn our team was successful in providing you with a memorable experience and your stay with us was...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 102 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Region: Mongolia > Ulaanbaatar
Price Range: $153 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Kempinski Hotel Ulaanbaatar
Hotel Style:
#1 Spa Hotel in Ulaanbaatar
#1 Business Hotel in Ulaanbaatar
#1 Luxury Hotel in Ulaanbaatar
#5 Best Value Hotel in Ulaanbaatar
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Khan Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the 5th floor and above are quiet.”
 of 5 bubbles F8342TDamandas, 1 Jan 2017 | Read review
“Centrally located, good for business visit .”
 of 5 bubbles sureshb456, 23 Dec 2016 | Read review
“6 or 7th floor facing the front are my favorite rooms in winter, 9th floor in the summer. Suites are very spacious...”
 of 5 bubbles , 21 Nov 2016 | Read review
“Deluxe room is the best”
 of 5 bubbles tushgee88, 21 Nov 2016 | Read review
“7th floors are nice”
 of 5 bubbles oyunbolor1, 12 Nov 2016 | Read review
5 of 5