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We stayed in Vientiane for two nights at the Mercure. It’s a good hotel for stopping over.
The staff are nice but could be more friendly and welcoming and the rooms were okay, they just need a freshen up to look as nice as the...More
A short stay at Vientiane for business landed me with 4 nights with Mercure Vientiane.
Located close to the airport and within walking distance (just 3 minutes!) to restaurants and bars along the Mekong River.
Rooms are clean and adequately big with a nice king...More
Thank Ming Hsiang L
Response from MercureVientianeLa0s, Public Relations Manager at Mercure VientianeResponded 4 weeks ago
Dear Ming Hsiang L,
Thank you for your feedback and staying with us during your visit to Vientiane, Laos. We are happy to receive your positive feedback and definitely, we will share with our staff.
At Mercure Vientiane, we do our very best to give...More
It was my second stay in this hotel, for business purpose. it's extremely disappointing. Even if I could accept the dated decoration and bathroom, I don't understand why the staff is so unpleasant.
Bills arrive with big mistakes, like dishes not ordered. It's extremely difficult...More
Response from MercureVientianeLa0s, Public Relations Officer at Mercure VientianeResponded 19 September 2018
Thank you for your feedback. We apologize should there is any miscommunication between yourself and our staff during your stay with us. We will take note on your comment and ensure that such incidents won't happen again.
Our room comes with complimentary bottle...More
Nice old style outside - main entrance and lobby. Rooms show the age and would need a renovation though! Vientiane is a small capital city. quiet and easy to walk around. The hotel is 5 km (or less) from airport and 2 km from downtown!!...More
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Thank Gualtiero C
Response from MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure VientianeResponded 27 August 2018
Dear Gualtiero C,
Greetings from Mercure Vientiane Hotel.
Thank you for your feedback and staying with us at Mercure Vientiane. Your feedback is very important to us. Our staff is train to speak English upon check in. Nevertheless, I will feedback to relevant department for...More
The Hotel really put in a lot of effort to promote Singapore breakfast set. The GM of the Hotel puts in a lot of his personal touch to ensure that the kitchen does all the necessary preparation for the customersMore
Thank Daniel L
Response from MercureVientianeLa0s, PR Officer at Mercure VientianeResponded 22 June 2018
Dear Daniel L,
Thank you for your feedback and staying with us during your visit to Vientiane, Laos. We are very happy to receive your feedback and will definitely share your feedback to our staff.
At Mercure Vientiane, very feedback is very important to us...More