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Diplomat Hotel and Business Center

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Diplomat Hotel and Business Center
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131 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Reviewed 19 May 2016

Good location in a new central area of Astana. Nice lobby area with lobby bar, average breakfast options. Rooms are spacious enough, while with signs of broken parts (in a bathroom), beds are good enough. WiFi internet operates with a breaks.

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Helpful?
Thank Hombre D
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest! On behalf of Diplomat Hotel & Business Center let me thank you for taking time and sharing your comments! I'd like to assure you that we constantly work on improving our services and renovation of our premises. Thank you again. We hope to see you again soon. Best wishes, Mikhail Menshov

Budapest, Hungary
Reviewed 22 March 2016

The hotel located in the heart of Astana, at the Baiterek Tower. The staff was friendly and helpful. The room was not really warm, I think the windows could be better, and the air-conditioner is rather loud. If I wanted to sleep I had to switch it off, but in the morning it was a bit cold in the room....

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Helpful?
Thank Maria P
MenshovMikhail, Генеральный директор at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you very much for your kind comments about your stay with us. We highly appreciate your feedback on areas for improvement, and we will continue to strive for bringing the most valuable services. On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel...

Brussels, Belgium
Reviewed 11 February 2016

The hotel is welcoming and friendly. The rooms were clean, if a bit sparse of creature comforts for travelling business folks. The main downside was an inability to control the room temperature which was either very hot, or rather cold. Overall, could do with a make-over

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Helpful?
Thank Dennis L
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay with us. We highly appreciate your constructive feedback on areas for improvement, and we will continue to strive for bringing the most valuable services. On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you for choosing our hotel and we...

Moscow, Russia
Reviewed 7 February 2016

The best location in the city. Also the best spot of value for money. Nice views from the room over the Bayterek monument and the entire city, especially form the 21st floor of Dip Lounge with live Jazz Music on weekends. Alot of extra services free of charge for guests and discounts for payable services. Good choice for business travelers...

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Helpful?
Thank 20,140,905
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay with us. We are very happy to hear that you enjoyed our hotel and its facilities. We would like to assure you that we will continue to strive for bringing the most valuable services in the future as well. On behalf of the entire hospitality team of the Diplomat Hotel...

Toronto
Reviewed 11 December 2015

I needed a hotel near Nazarbayev University and this one was suggested. Staff is friendly but I was surprised that even though I arrived really late (1 AM) my room was not ready and the housekeeping was just making the bed when I entered the room (I got my key without warning that the room is not ready). Rooms are...

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Helpful?
Thank hocunecu
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay with us. I am sorry to hear that we caused inconveniences for you, but yet grateful that you took your time to share your experiences with us. We highly appreciate your constructive feedback on areas for improvement, and we will continue to strive for bringing the most valuable services. On...

Tokyo, Japan
Reviewed 1 December 2015

I chose this hotel because the location is the best. Bayterek Tower is just next door. I stayed at this hotel for two nights. I was grad my room (No. 810) was faced to Bayterek Tower. Accommodation fee was reasonable and breakfast was good. In the next morning, before I go out for sight seeing, I asked two female front...

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Helpful?
Thank Tadahiro H
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay in the Diplomat Hotel & Business Center in August. I am sorry to hear that we did not live up to your expectations in terms of delivery of services, but yet grateful that you took your time to share your experiences with me. Since your last stay with us, the...

Kladno, Czech Republic
Reviewed 26 October 2015

The most positive thing I can say about this hotel is it´s not bad. I don´ t know how many stars it´s supposed to have but in Europe it would be an average 3 -star hotel. Hotel staff is polite but in their own way which means they are centered on their duties with no efforts to smile for example....

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Helpful?
Thank Jan J
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Jan, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

Florence, Italy
Reviewed 21 October 2015

Hotel Diplomat is very comfortable ... big suite ... I found a very relaxing atmosphere ... The staff is very helpful and polite. Its geographical situation is very pleasant, is downtown, in front of the Bayterek Tower, is also located near a large shopping center. I highly recommend this hotel.

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Helpful?
Thank Patricia A
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Patricia, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you...

Reviewed 26 August 2015 via mobile

In the period coming up to the EXPO 2017 the Diplomat Hotel will be a very visible example of Kazakh hospitality . To get to the standard ready to receive thousands of guests from around the world the hotel needs to focus on guest service training , smiling , and overall repositioning to be better for the guests . Currently...

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Helpful?
Thank reviewermen
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

Yerevan, Armenia
Reviewed 30 June 2015 via mobile

Even in Presidental suite there is no safe box. Staff is good, hotel is quiet. Hotel tries to do his best, but... Next time I will try other hotel. I did not have breakfast, so not able to inform about it. I hope they will improve themselves.

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Helpful?
1Thank A N
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Diplomat Hotel & Business Center in Astana is a First Class full service hotel with excellent location in the city center of the capital. Behind the rounded, modern façade the Diplomat Hotel & Business Center offers large, comfortable and stylish rooms and suites with warm colours and tall windows with panoramic views. Enjoy superb dining in El Gaucho Argentinian restaurant with carefully selected top class meat, grilled over open fire. On the 21st floor, you will find the DIP Lounge, where we offer an astonishing panoramic view of Astana and Japanese cuisine and selection of inspiring drinks from our Sky Bar. The Lobby Bar is open 24/7 and is the natural meeting venue in the city. Select something to eat from our rich menu or just have a drink and relax while watching the Baiterek Monument just in front of the hotel. When you feel for some recreation, you have free access to the Bali Spa with gym, pool, saunas and Hamam. In the Bali Spa we are proud to offer various treatments for your body and health with massage and beauty saloon, and refreshing healthy fresh juices from the Bali Spa Bar. The Diplomat Hotel & Business Center offers convenient Meeting & Event solutions. The Baiterek Ballroom is perfect for big banquets, congresses or exhibitions. For smaller meetings, we recommend our luxury and comfortable VIP rooms. Always in the Diplomat Hotel & Business Center: Free WiFi, Complimentary Breakfast, 24h Room Service, Laundry Service, Multi Lingual Staff. ... more   less 

Additional Information about Diplomat Hotel and Business Center

Address: D. Kunayev Str. 29/1, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: $106 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diplomat Hotel and Business Center 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Diplomat Hotel Astana
Hotel Style:
#3 Spa Hotel in Astana
#6 Luxury Hotel in Astana
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Questions & Answers

Questions? Get answers from Diplomat Hotel and Business Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View overlooking the tower”
  • View from the top floor bar
 of 5 bubbles HappyFrogTravels, 22 Mar 2017 | Read review
“very nice view to a city from the higher flors”
 of 5 bubbles ProfessorKaunas, 18 Mar 2017 | Read review
“There are often parties in the hotel. On higher floors you have less noise from these events.”
  • Rather large rooms
  • Room 607
  • Room 607 at 03.30 when we arrived
 of 5 bubbles MarcelTraveller, 17 Oct 2016 | Read review
“high floors facing the city tower”
 of 5 bubbles jchahar, 20 Sep 2016 | Read review
“Top floor with baytarek view”
 of 5 bubbles kiltmaker2, 23 Aug 2016 | Read review
5 of 5