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White Mansion

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1,849 Reviews from our TripAdvisor Community

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Showing 1,588: English reviews
Chelmsford, United Kingdom
Reviewed 22 February 2016

Very good hotel in the middle of a busy city. Staff were very helpful and always reminded us to be careful with bags when at night. No need to pack good good clothes as this is a dusty laid back city.

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Helpful?
Thank Neil W
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, Indeed, you are right: White Mansion is the Historical building of the Residence of the American Embassy. Thank you for sharing with us your wonderful experience with us in Phnom Penh. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests. I shared your nice words...

Connecticut
Reviewed 21 February 2016

The White Mansion was an incredible experience with a very caring and wonderful staff. The breakfast in the morning was superb and delicious with many choices to choose from. Our spacious room had great views of Phnom Penh and the beds were so relaxing. Take a dip in the relaxing pool and receive a soothing massage at the spa for...

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2Thank EDWARD R
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, Thank you for sharing this raving review of your stay with us - we're absolutely thrilled by it! Feedback from our guests is always useful to us as we continue in our endeavour to provide a level of service and personalised experience that is second to none. It is so heartening to learn that you had enjoyed...

Essex
Reviewed 21 February 2016 via mobile

Beautiful hotel! Staff helpful and attentive. Excellent breakfast options. Wonderful spa treatments to unwind after a day exploring this city that is emerging from its tragic past into a vibrant and exciting place to visit. Rooms large with balconies. We would highly recommend this hotel. There is a small but we didn't get time to use it.

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1Thank Wendy P
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, How can we thank you for such a wonderful review with a 5? Your kind words mean so much, especially to the staff who work so hard to provide the best service possible. Our Embassy is wide open and delicious Maison Eric Kayser breakfast waiting for you! Again, thank you for your kind review of White Mansion....

Lancaster, VA
Reviewed 20 February 2016

This a very spacious hotel located in the heart of Phnom Penh. Good service, spacious rooms with high ceilings and easy transportation are all parts of the hotel experience. The hotel can be a bit warm where our third floor room was a bit uncomfortable. Hotel staff will arrange taxi and Tuk Tuk drivers to the Killing Fields and other...

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Helpful?
Thank Ernjack1972
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, Indeed, you are right: White Mansion is the Historical building of the Residence of the American Embassy. Thank you for sharing with us your wonderful experience with us in Phnom Penh. It's guest feedback such as yours that ensures us we are maintaining our standards of providing excellent service to our guests. I shared your nice words...

Fleet, United Kingdom
Reviewed 18 February 2016

I can not fault this hotel. I had a small complaint, the pillows were either very thin or very hard. When l complained, two more pillows were really quickly delivered to the room. There was free soft drink in the fridge. A small snack delivered each night. A great pool area. Excellent staff.

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2Thank Annfleet
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, Reading your kind and fair review of your stay at White Mansion in Phnom Penh, I thought: wow, how lucky we are to have such wonderful guests! Believe me, the all team appreciate a lot the time you take to write your feelings about our historical Residence of the American Embassy and our famous French Cafe and...

Toronto
Reviewed 18 February 2016

The first impressionis elegance and style. The lobby is reminiscent of a 1930s movie classic and we both were totally impressed by the very warm welcome we received from the staff. Our pool side room was very spacious and well appointed in a local style. I read a few comments about wifi speed but I found it very acceptable and...

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2Thank Poundedo
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, “Stylish and friendly!” What a wonderful accolade for our team at the White Mansion. Many guests are pleasantly surprised by our lovely team, the atmosphere of this former residence of the US ambassy in Phnom Penh, the spaciousness of their rooms, as well as the excellent breads and pastries at our Cafe, courtesy of the famous Parisian...

Bedford
Reviewed 15 February 2016

This is a three star boutique hotel at best as it is not a full service hotel. Their is no bar in the hotel and you have breakfast at the bakery next door-Eric Keyser. Room was decent but the air conditioning did not work well. The spa service was the cheapest that I had during my trip in Southeast Asia...

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Thank firstclass-TRIP
GM-WM, General Manager at White Mansion, responded to this review

Totaly agree with you: White Mansion, small family hotel, is NOT a 5 star exclusive luxury hotel part of an international group... And we do NOT sell 300++ per night but only 80$ average. But all of this, you could have easily checked before booking in order for you to choose directly Raffles, couldn't you?

Kenilworth, United Kingdom
Reviewed 14 February 2016 via mobile

Wow. A little oasis of calm within a hectic city. We stayed here for 2 nights and it exceeded our expectations. We were greeted by very professional staff who gave us a map without asking and provided us with useful information. They also arranged Tuk Tuks for us from outside the hotel which were not overpriced. All previous reviews were...

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2Thank MommaDeels
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, “Peaceful!” What a wonderful accolade for our team at the White Mansion. Many guests are pleasantly surprised by our lovely team, the atmosphere of this former residence of the US ambassy in Phnom Penh, the spaciousness of their rooms, as well as the excellent breads and pastries at our Cafe, courtesy of the famous Parisian baker Eric...

los angeles
Reviewed 13 February 2016

we rented the suite , huge not too expensive. It was our first stop in a 21 day SE Asia trip and it set the pace. We arrived at 11 pm local time and hotel picked us up. Nice not having to worry about cabs and hustlers. The property is boutiquey it used to be the old American Embassy so...

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2Thank Boxbrothers
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, Genalyn and I would like to thank you for this great review about your recent stay at White Mansion. We are really happy that you took the time to comment your experience at both White Mansion and our famous French Cafe and Bakery Eric Kayser. The support of our guests is extremely rewarding for our team and...

Kenilworth, United Kingdom
Reviewed 13 February 2016 via mobile

My wife and I stayed for two nights at the White Mansion. We arrived late evening after a long bus ride from Saigon, and at once we were made to feel welcome with refreshing towels and fruit juice. The staff are incredibly polite and attentive. We ate in the attached cafe/bakery when we arrived, and the food was acceptable. Breakfast...

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2Thank Alan D
GM-WM, General Manager at White Mansion, responded to this review

Dear Valued Guest, How can we thank you for such a wonderful review with a 5? Your kind words mean so much, especially to the staff who work so hard to provide the best service possible. Again, thank you for your kind review of White Mansion. We hope to welcome you back very soon. Let us know how we can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Vintage [ˈvɪntɪdʒ]: denoting something from the past of high quality, especially something representing the best of its kind. Welcome to the historical residence of the American Embassy in Phnom Penh. Unique charming boutique hotel, White Mansion is located in the heart of the city, only few steps away from all major highlights and business area, in a quiet environment. New addition, the famous French Eric Kayser Bakery and Cafe is now part of our offer on site. A unique experience of Phnom Penh to enjoy your nights as well as your breakfast! ... more   less 

Additional Information about White Mansion

Address: 26 Street 240, Phnom Penh 12207, Cambodia
Region: Cambodia > Phnom Penh
Price Range: $85 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Mansion 4*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#1 Family Hotel in Phnom Penh
#1 Romantic Hotel in Phnom Penh
#2 Business Hotel in Phnom Penh
#3 Luxury Hotel in Phnom Penh
#4 Spa Hotel in Phnom Penh
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Questions & Answers

Here's what travellers have asked, with answers from White Mansion staff and other travellers.
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Questions? Get answers from White Mansion staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some top floor rooms have rooftop balconies”
 of 5 bubbles UndercoverGuest, 17 Mar 2017 | Read review
“Would advise try get room away from lobby area.”
 of 5 bubbles 400dannym, 13 Mar 2017 | Read review
“The elevator only goes to the third floor, you take the stairs to the fourth. 4th floor room was huge with a large terrace.”
 of 5 bubbles Cwydhrd, 5 Mar 2017 | Read review
“Rooms on the first floor are more pleasand than those on the ground floor”
 of 5 bubbles 356alastairc, 28 Feb 2017 | Read review
“We were on the third floor and very quiet. Plus, hotel has an elevator which is somewhat of a luxury in SE Asia.”
 of 5 bubbles 753sherit, 25 Feb 2017 | Read review
5 of 5