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4.5
#11 of 361 hotels in Phnom Penh
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Luxury Hotel Sofitel Phnom Penh Phokeethra is set riverside amongst landscaped gardens in the old quarter of the city, neighbouring the largest Mall in Cambodia, Aeon Mall. This stunning well located 12-storey colonial style hotel is close to key attractions, embassies and the central business district. Along with 201 luxurious rooms and suites with Mekong or Bassac river views, this 5-star hotel offers an array of chic restaurants and bars, an upscale spa, two swimming pools, a sports club and the finest conferencing facilities in Cambodia
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Chinese
Location
26 Old August Site Sothearos Boulevard, Phnom Penh 12301 Cambodia
Sofitel Phnom Penh Phokeethra
2,116 reviews
Getting there
Somewhat walkable
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Sofitel Phnom Penh Phokeethra earns high marks for its outstanding service, with staff members frequently commended for their friendliness and professionalism. The hotel's amenities are a hit among guests, who enjoy the clean rooms with complimentary minibar items and the variety of dining and recreational options. Although its location is a bit out of the way, many travelers feel the hotel provides good value, offering affordable luxury and a well-maintained colonial ambiance.
Visitors are charmed by the warm welcomes and the classic, live music-enhanced atmosphere. The cleanliness of the hotel is consistently praised, from the well-kept rooms to the pristine grounds. However, while the rooms are spacious and generally appreciated for their amenities, some guests suggest that the decor could be updated, and modern accessibility features are lacking.
Atmosphere
Charming
Rooms
Spacious
Value
Superb
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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This hotel personifies a bygone era. Magnificent in its old world luxury, from the foyer, to the Club Lounge to the Junior Suite (that we were lucky enough to be upgraded too), we felt like we were floating through time.
We utilised the Hotel's Airport Transfer service, which we cannot recommend highly enough. Our delightful driver, was a wealth of knowledge and more informative than our Cambodian Guide. We cannot praise this service enough.
We arrived at the hotel at 10pm; were then escorted to the Foyer Lounge, treated to cold towels and a cooling beverage whilst everything was taken care of as we relaxed. Bags were sent to the room, passports copied and we were personally taken to our room. All staff were delightful.
We had purchased a Luxury Escapes package, which included Club Facilities. The staff in the Club Lounge, were wonderful and could not do enough to please. From breakfast, to afternoon tea, to a light supper before dinner, the lounge was a sanctuary at the end of a big sightseeing day. Food and Beverage were superb! The calibre of afternoon tea and the petite fours are reminiscent of Paris.
Bedding, Pillows, Bathroom, Lanvin Toiletries; everything was top notch.
There was an excellent outdoor pool for lap swimmers. We didn't use it this time, but would if we were to return.
The hotel itself is in a compound, with extensive grounds and you feel incredibly safe. Whilst we were there, the hotel was hosting foreign dignatories, and we did note the additional security presence.
We had pre-organised a private guide before travelling to Phnom Penh, however the hotel can organise for you at a reasonable rate.
Hotel tuk tuk's were also available, at very little cost.
The day spa was an absolute treat and well worth a visit.
Overall, we could not fault the hotel in anyway. From housekeeping to Club, to Reception, Concierge, Drivers, Spa Therapists, etc it is one of the finest run establishments we have ever stayed in. It is exceptionally well managed, with a fabulous team and is a shining star of the Sofitel Group.
We would definitely stay here again and cannot recommend it highly enough.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:Rooms available overlooking the river.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 3 Mar 2020
Dear C0nstantlyOnTheG0, Greetings from Sofitel Phnom Penh Phokeethra, What a glowing review! I am thrilled to read your nice review about many aspects at our hotel ranging from the airport transfer, facilities, culinary to the impeccable service. Thank you for sharing your thought with us and your kind review will motivate everyone here to keep up the good work. We all look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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My 3rd trip to Phnom Penh and staying at the Sofitel. My business now brings me to Phnom Penh and I will be staying here every time. The facility is beautiful and really well maintained and every single member of the team is INCREDIBLY friendly, helpful and eager to please in every way. This applies to the front desk staff, to breakfast service, doormen, and room service team. I look forward to seeing everyone again on my next trip.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 16 Jan 2020
Dear Michael B, Greetings from Sofitel Phnom Penh Phokeethra, We are delighted to receive your full-score review, thank you very much. I definitely agree with you, that it is our Hotel team professionalism and their outstanding abilities which makes staying at Sofitel Phnom Penh Phokeethra such a unique and Magnifique experience. They never shy away from going the extra mile in order to surprise and delight our guests, and it is rewarding to hear that their efforts of attention to detail are recognized. Much appreciated your patronage and look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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From the minute we were greeted at the airport by our delightful driver Mr. Sanan and welcomed for private check in by the very professional and happy Xin Joe, our relaxation began. We were treated like royalty with every need met and pampered too. The location of the hotel was fabulous making it easy to explore the city, shopping and its historical sites. If you have a massage be sure to ask for Srey Nat or Sopheak as they paid close attention to all of our requests with diligence and professionalism. Veasna, Plano and Nhory also deserve mention for their constant help and happy demeanor. All and all, we were all exceptionally happy and will be back to stay at the Sofitel Phnom Penh. Thank you for a wonderful time!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 16 Jan 2020
Dear Megan M, Greetings from Sofitel Phnom Penh Phokeethra, Thank you very much for your kind comments! We are delighted to hear you enjoyed your stay with us. I could not agree more with you - Our Hotel Heartists embody our spirit of service from the heart, and strive to make you feel welcome, as well as provide a Magnifique experience for each individual guest. Therefore, we would like to thank you for your feedback, as it is through your comments that we can show continuous improvement to uphold our high standards of service. We all look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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Sofitel is very luxurious and the best thing is the wonderful smell that grip you once you enter the lobby, for sure an appealing smell after the rather grim smells of town! Rooms are very generous with all the little perks you will expect in this hotel (however the “river view” bedroom with balcony are a bit disappointing...not for the balcony but for the “river”...more a canal really! Very naively I was expecting something like the Mekong!!!) Everything else is great starting with the service that is excellent. I also personally do not think that this location is perfect for discovering Phnom Penh although you will experience lots of Tuc-Tuc drives to each the center. Anyway a great hotel nothing to say!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 3 Mar 2020
Dear Travelaround59, Greetings from Sofitel Phnom Penh Phokeethra, Thank you so much for taking the time to share with us your experience. I am glad that our hotel facilities as well the room amenities exceeded your expectation. Nevertheless, I am regret the room allocation fell short of your expectation. We apologize for this inconvenience caused. Once again thank you for your patronage and we hope to welcome you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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From the moment we turned into the great driveway to enter the hotel's space I was impressed. The lobby is grand and beautiful. It has live music, a cigar bar and restaurants. They upgraded me to a Prestige suite and I knew I would be back. The room is spectacular with impressive furniture and a great bed. Minibar drinks are complimentary and they actually have a great fruit basket with an assortment of different Asian fruit. The dressing room could be a bedroom. The soaking tub was magnificent with views of the river. The suite actually has two bathrooms. The service is as good as the room. The cleaning was done great and they bent over backwards to make sure I was happy. The breakfast buffet is up there with the greatest. The noodle soups were my favorite, but they had everything. There are 2 pools one just for hotel guests and the other shared with the onsight sports club. Both are beautiful. The health club and spa were great. The club Millenese for evening cocktails and tasting of the food was a highlight. The staff were great. The wines were spectacular and there is a variety of other drinks. They are open for breakfast and afternoon tea.
I am already planning my return.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:If you can swing the Prestige suite it is great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 16 Jan 2020
Dear Jonathon G, Greetings from the Kingdom of Wonder! We are truly pleased to hear that you enjoyed your stay with us, thank you so much! I could have not summed up our property any better. Indeed, our Sofitel brand strives to provide a Magnifique experience to each and every one of guests, and I am glad you felt the warmth of our service through our hotel team. I will be sure to share your encouraging comments to everyone. Your compliments and praise are the greatest reward for our team and serve as motivation to continue upholding our high quality of service. We all look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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I stayed at the Sofitel for 6 nights while my organization hosted an event with 50+ international partners at the hotel's meeting facilities. Everything about our event and our stay went smoothly, and the staff was consistently professional, courteous, and responsive to our needs. We had a number of last-minute changes and requests for our event and Kim Eng and the rest of the event support staff were very accommodating. Mouyliang and Rachel Ng were also very responsive throughout the planning process and checked in with us frequently before, during, and after. I've stayed at and hosted events at several hotels in the Phnom Penh area and the Sofitel was one of the best experiences I've had. Our team will definitely be looking to come back to the Sofitel for future meetings and events in Phnom Penh.
Only advice would be to avoid using the tuk tuks stationed on call at the Sofitel—they consistently try to up-charge you, sometimes double the normal rate. Would recommend walking right outside the hotel grounds and picking up a tuk tuk on the street.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 18 Feb 2020
Dear maclynsrza, Greetings from Sofitel Phnom Penh Phokeethra, Thank you so much for yourr wonderful review on our hospitality. I cannot agree with you more that our team genuinely deliver the service from their heart. Your review will be shared among our team. Once again, thank you for your continuous support and we look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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Our experience from beginning to end was exceptional, with outstanding service. Starting with a very warm, personal welcome and introduction to the luxurious business lounge. Our bedroom was large, with excellent views over the beautiful Sofitel gardens. Breakfasts delivered a huge variety of delicious Western and local style foods. One pool was being renovated but the other big outdoor pool was still very quiet and clean with comfortable loungers and parasols. The lobby and bar are expansive, and often have live music on the grand piano or solo singers, who were excellent and very friendly. Only slight downside is location a bit south of city centre but a very cheap tuktuk will still get you most places within 15 minutes.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 1 Apr 2024
Dear Value Guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! I am delighted to hear that you had such a memorable experience at Sofitel Phnom Penh Phokeethra, with the warm service and sincere hospitality offered by our team. Rest assure that this comment has been shared to all of our Heartists. This will certainly brighten up their day and motivate them to keep up the good work. Team team hope to welcome you back when our mazing pool rejuvenation is completed. However, in the mean time accessing to the 2nd pool will be much more convenience with our buggy cart. Thank you for taking the time to share your comment and I hope you will have the chance to visit this hotel again in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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Best hotel in Phnom Penh. No matter if you are in town for business for leisure, Sofitel is the best choice here with best services in town. The room is very nice, clean and the amenities are good (they used Lanvin brand from Paris).
The quality of the bed sheets and pillows are fantastic, same as most of the sofitel, they offer you a pillow menu which you may request for special pillow upon your preference.
Breakfast is good, varieties of foods with a mixed of local, asian and western. They serve Dim Sum in the morning which I like it a lot.
Lastly, the most important thing which make me give this hotel 5/5, the Club lounge is one of the best in this region where they offer you a nice snacks with quality drinks (local made gin was served, and the signature cocktail is one of the best I have had at any bars recently) and they open until 8PM! Ms.Nita, the Club lounge manager greets me with my name without me telling the room number which is already a surprise and she also offer me to stay after 8PM without a rush, and even offer me to order more drinks after 8.30PM. The service mind is 10/10.
Will definitely stay here next time I travel to Phnom Penh.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip:Room with club lounge access is definitely worth it, best hotel club lounge in South East Asia.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 12 Sept 2022
Dear 262sarawutd, We would like to express our sincere gratitude for your lovely review and it is with pleasure to read that our property is your favorite and preferable one in Phnom Penh. It is with pleasure to learn you appreciate the arrangement from our team and that our service and culinary offer exceeded your expectation. I hope your next visit with us will be as pleasant as the previous one and look forward to seeing you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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Lovely hotel with excellent service. We paid for access to the club which was well worth the price. Snacks all day and happy hour with appetizers, wine, beer, and alcohol. We got extra special service from Somol, Vanda, Veasna, Phano and Piseth. Pool is nicely equipped with sun hats, towels, umbrellas and an electric call button for a waiter. Hotel keeps tuk-tuks on property that we’re quite handy. I felt much safer in a Sofitel tuk-tuk. There is a small gym but nicely equipped. It was never busy so being small was not an inconvenience at all. It’s not terribly centrally located but the hotel tuk-tuk service negates thus inconvenience.
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Date of stay: January 2020
Location
Room Tip:We reserved a junior suite and were upgraded to a full suite which I think is fairly common if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-HenriChevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 22 Jan 2020
Dear Cyndi T, Bonjour from the heart of Phnom Penh City, It is very lovely to read that your experience at Sofitel Phnom Penh Phokeethra was an enjoyable and comfortable one. I am glad that you had a great time at our Club Millisime. Your kind comment will be passed on to our entire team. We all cannot wait to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This is a truly world class hotel. It is situated in its own large grounds and the building is colonial in style and kept in pristine condition throughout. We had a hotel limousine meet us at the airport and on arriving at the hotel were greeted by no fewer than three members of staff. We were taken to the Millesime Lounge where the manager, Nikkole Salvador, could not have been more helpful. I had lost my wallet on the way from London and Mr. Salvador went to enormous trouble contacting the airline and smoothing our way through our stay at the hotel. The hotel room was delightful in every way, as was the bathroom, and the swimming pool in the grounds was massive and well tended. Breakfasts were served with great style in a gracious dining, and the array of fresh food was splendid; the staff were as charming as could me. Returning to the Millesime Lounge, the room provided a charming cocktail hour from 5.30 to 7.30 pm, and the service was personal and attentive. Mr.Salvador runs a tight ship and the guests wanted for nothing, and this gave the lounge a convivial feel. All in all, this is a really classy hotel run by people who know how to make their guests feel special. We can’t wait to return.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Book a Millesime Club room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 21 Apr 2024
Dear Value Guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! I am genuinely delighted to hear that you had such a memorable experience at Sofitel Phnom Penh Phokeethra, with the service excellence and warm hospitality offered by our team. I have already shared this comment to our entire team. This will certainly brighten up their day and motivate them to keep up the good work, especially for Mr. Nikkole. Thank you for taking the time to share your comment and I hope you will have the chance to visit this hotel again in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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Dear Amer A,
Greetings from Sofitel Phnom Penh Phokeethra,
Thank you so much for your inquiry and interest on our La Couple Restaurant.
We would like to inform you that our La Coupole Restaurant offers as follows for Breakfast:
-Buffet Price: $ 25++ for Adult and $ 12.50++ for kid (4 years till 11 years).
-Operation Hours: 6:30am to 10.30am
Free-Flowing Champagne is offered at our Sunday Brunch.
In the meantime, we remain at your disposal should you require any further assistance.
We look forward to welcoming you soon.
Sincerely,
Charles-Henri Chevet
General Manager
Sofitel Phnom Penh Phokeethra
I completely gave the wrong answer for the wrong hotel, sorry. This hotel is not in the 'centre' but only a few minutes tuk tuk away. There is a large modern shopping centre next door though with lots of bars and restaurants. Very western. Also this hotel is perfectly situated to go by tuk tuk in the evenings to the main restaurant streets outside of the 'centre' and also a couple of minutes during the day by tuk tuk to the silver pagoda etc. Lovely hotel. An oasis
There are more places to choose from in the Phnom Penh area.
PRICE RANGE
AU$345 - AU$402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel phnom penh phokeethra hotel phnom penh
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
201
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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