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I've Stay here for almost a week. the hotel entrance is a bit difficult to find. It 's near shop satoni. The staff are overall friendly. Especially the restaurant staff. They remember our preference and always try their best to provide good customer service.
1 Thank skcheng78
Response from KLHM_Marcom, General Manager at Sedona Suites Ho Chi Minh CityResponded 24 October 2017
Dear skcheng78, thank you for taking time to pen your review. We have noted your feedback and will improve our directional signage where applicable. We trust that you had an enjoyable stay with us, and we look forward to welcoming you back on your next...More
First and foremost, I would like to commend the above and beyond service rendered by Ms Bich
and Ms Van at the Front Desk as well as Mr Hoac, the security officer whom I can't thank enough. Regretfully, I didn't manage to take their photos...More
Response from KLHM_Marcom, General Manager at Sedona Suites Ho Chi Minh CityResponded 7 July 2017
Dear dwky19, thank you for your heartening review. It is truly motivating for the team to have received your commendations, and we will certainly convey your message to the team. We regret to hear the inconveniences caused during your recent stay, and have noted your...More
It is located above Saigon Center ( High-end departmental store) and right opposite got Saigon square shopping arcade for budget traveler. Famous local Ben Thanh market is only 3 minutes walking distance away from the hotel and can also enjoy night market at the same...More
Response from KLHM_Sedona, General Manager at Sedona Suites Ho Chi Minh CityResponded 26 May 2017
Dear may79505, thank you for taking time to pen your review. We are delighted to know that you’ve enjoyed the locality of our Suites, and hope you had enough time to explore vibrant Ho Chi Minh City. We look forward to welcoming you once again.
We visited Saigon Centre. Compared to their reception/information counter, the staff at SS pale in comparison and in bad need of training.
First point of contact kinda destroyed the experience. It became another 3rd rated hotel rather than an elegant hotel it promotes itself to...More
Thank Mei H
Response from KLHM_Sedona, General Manager at Sedona Suites Ho Chi Minh CityResponded 24 March 2017
Dear Mei H, thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused, and would like to assure you that steps are taken to improve our services for all our guests. Your recent experience is certainly not representative of the...More
We paid for 30 days in advance to rent a 2 bedrooms with hardwood floor, no carpet because we have allergy. The sale lady, Ms Hong was charming, friendly. We trusted her. We found some black spots in the bathroom and on the wall. She...More
Response from KLHM_Sedona, General Manager at Sedona Suites Ho Chi Minh CityResponded 23 February 2017
Dear remogreen, we sincerely apologise for the inconvenience caused during your recent stay. We trust that our team has been in touch with you on several occasions to address your concerns; and to assure you that the refund is currently being processed by the bank,...More
Response from KLHM_Sedona | Property representative |
Hi fian_21, thank you for expressing your interest in our three-bedroom apartment. You can submit your request via Sedona Suites Ho Chi Minh City website and our team will revert to your request. Thank you.