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Old-world elegance meets chic modern comfort at Mai House Saigon, transporting you back to the glamorous days of luxury, when service was all about style and style was all that mattered. Gorgeous French-Indochinese design and charming colonial flair open the doors to plush interiors and beautifully appointed guestrooms, suites and serviced apartments.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Mai House Saigon Hotel garners high acclaim for its refined amenities, including a top-notch rooftop bar, indulgent spa, and a lavish breakfast buffet, all enveloped in an elegant atmosphere that captivates guests. The immaculacy of both the rooms and common spaces has not gone unnoticed, with many travelers commending the hotel's commitment to cleanliness. While the rooms are celebrated for their chic decor and modern conveniences, opinions on value do vary; some regard the hotel as a bastion of affordable luxury, whereas others point out the steep prices for certain on-site services.
The location is generally lauded for convenience, despite occasional traffic gripes. Service is predominantly seen as exemplary, though a handful of visitors have encountered slower service at the dining venues.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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We spent one night at this hotel in downtown Saigon before catching our flight home after a tour of Southeast Asia. The hotel is luxuriously appointed, with large , comfortable rooms, complete with a separate shower and soaking tub in the bathroom. The on-site restaurant leaves much to be desired, as does the included breakfast buffet. The staff was hit-or-miss, with some employees providing excellent, thoughtful service and others responding to requests with rude and dismissive comments. We had more trouble communicating with the staff in English at this hotel than others during our trip. This was a nice hotel to stay at for one night, but we would have found it less than ideal for a longer stay.
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Date of stay: November 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 16 Dec 2024
Dear Kirstin A, Xin chao, good morning. Greetings from Ho Chi Minh City. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to hear that you appreciated the luxurious appointments of our rooms and the comfort they provided during your brief stay. We sincerely apologize for the aspects of your experience that did not meet your expectations, particularly regarding the on-site restaurant and breakfast buffet. Delivering exceptional and considerate service is our utmost priority, and it seems your experience did not mirror the authentic hospitality of Mai House Saigon. We have communicated your valuable feedback to our service and culinary teams to guarantee enhancements are implemented. We hope, Kirstin A, that you will give us the chance to better serve you in the future. Kind regards, Olivier REVY (General Manager)
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What a truly lovely hotel. Room is a great size, incredibly clean and beautifully appointed. Breakfast selection is excellent and pool bar food was also great.
Service has been great throughout however a special shoutout to the impressive cocktail skills and service of Kha in the pool bar. Best margarita I’ve had in Vietnam! Thanks Kha and Trang (pool bar team). We also asked for cocktails not on their list (negroni and lychee martinis) and the team were accomodating and the cocktails excellent. Kha even offered Hendricks gin when hubby ordered a g&t with cucumber. Now that’s experience and product knowledge!
Pool isn’t crazy busy (or, wasn’t for us when we were there) and was a great size and is perfect for lazing by after a hot morning out sightseeing.
Only strange thing - giving us only one tea bag in the room per type of tea per day…ah…. are we meant to share a bag? :). Was easily fixed by asking housekeeping for more of course but was unusual.
Would definitely stay there again without hesitation.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 10 Apr 2023
Dear LilyMB Xin chao. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our lovely hotel incredibly clean & beautifully appointed, great size room, excellent breakfast buffet selection & great pool bar food. I'll personally share your valuable comments with Kha & Trang. We are looking forward to welcoming you back in the future. Kind Regards, Olivier Revy (General Manager)
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This is clearly a top class experience hotel and highly recommended for travellers. Rooms and overall staff touch points were great. The housekeeping and turndown service in the evening were on the clock and yet, staff could seldom be spotted crossing paths or interrupting customers. The overall infrastructure, including rooms looked to be in top condition, well maintained and very clean. I had booked a deluxe room. Breakfast buffet spread was also very nice, in comparison with high global standards. I felt that a lot of the finer elements that many hotels miss nowadays were being paid conscious attention here. For those looking for different food options, there were some varied, great quality restaurants nearby. The presidential palace was within comfortable, close walking distance. Grab was easily available and there were no issues traveling further as well.
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Date of stay: August 2024Trip type: Travelled solo
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Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 3 Sept 2024
Dear tojoeapen, Xin chao, good morning. Greetings from Ho Chi Minh City. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your top-class experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our well-maintained & very clean rooms, our very nice breakfast buffet spread and our great staff touch points. We are looking forward, tojoeapen, to welcoming you back in the future. Kind regards, Olivier REVY (General Manager)
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We have just returned after staying a week at Mai House Saigon Hotel.
Would we stay at this hotel again: 100% definitely, yes
We did go to see the Autograph collection Marriott at Vinpearl Landmark 81. That is the tallest building in the city, and we were so pleased that we did not stay there. Not only is the hotel far from District 1 and other attractions, but the physical product already looks worn out and the whole ambience was of a ghost town without any buzz at all.
Mai House Saigon, Positives:
1. beautiful luxury boutique hotel (not too big and not too small) (a) we stayed in a junior suite and it is one of the best that we have stayed in, in terms of size, quality of furniture, linen, towels, free mini bar, bathroom with twin basins, separate toilet, shower and a luxury bath, etc... (b) incredible service: housekeeping, food and beverage (anyone who is a coeliac (gluten free diet) and a vegetarian are really well taken care of) 2. excellent location: the hotel is on the edge of District 1 and District 3. If you like pin drop silence but want to be just a maximum 10 minute taxi ride from District 1 - please stay here. As experienced travellers to Ho Chi Minh City (Saigon) may already know, District 1 is crowded and noisy. 3. Concierge service is good: we went on a cooking class that they advised as well to the Mulberry Spa. Not all tours are excellent value from concierge (Cu Chi tunnels, Can Tho etc.., so please do your own research). 4. Outstanding luxury breakfast with vast choice and they will accommodate special dietary needs.
Mai House Saigon, Areas for improvement: 1. the executive lounge staff service is excellent, but they have no real extra ability in the hotel. Our advice: please do not pay extra for the executive lounge service. The food choices at the lounge are very very limited, especially if you have dietary needs. 2. the swimming pool is tiny and really only suitable in our view, for children.
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Date of stay: December 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 15 Dec 2024
Dear netens2015, Xin chao, Good morning. Greetings from Ho Chi Minh City Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your very details and valuable feedback. The team will be delighted to receive such generous praise for our beautiful hotel's prime location, exceptional service, and luxurious breakfast offerings. We have duly noted your comments about the concierge recommendations, the Executive Lounge, and the swimming pool. We are looking forward, netens2015, to welcoming you back in the future. Kind regards, Olivier REVY (General Manager)
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We stayed for three nights in a premium club room and were blown away with everything the hotel offered. This was genuine 5 star, no questions asked. A glamorous lobby and efficient check in staff created a very favourable first impression. Our room was extremely comfortable, spotlessly clean with a quite gorgeous, spacious bathroom. A club room brings access to the executive lounge on the 14th floor with classy nibbles, complimentary drinks and exceptional service. Previous reviewers have commented on how good the staff are at Mai House and I wholeheartedly agree. Ask them where the lift is and they take you there and press all the buttons for you. Ask about a taxi or a meal suggestion and it’s taken care of. This is a truly wonderful hotel. It may not be in the absolute heart of the city but taxis are so cheap that you’re no more than three or four dollars from all the main attractions. Try as I might, I really couldn’t fault it.
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Date of stay: October 2024Trip type: Travelled as a couple
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Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 16 Oct 2024
Dear Acermania, Xin chao, good morning. Greetings from Ho Chi Minh City. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your outstanding experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our wonderful hotel, extremely comfortable & spotlessly clean room, our Executive Lounge exceptional service and our good staff. We are looking forward, Acermania, to welcoming you back in the future. Kind regards, Olivier REVY (General Manager)
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the hotel stay is worth it. The staff is very attentive, the rooms are very correct and with many untie them. the restaurant on the second floor with a very extensive buffet. The pool cafeteria is worth it. The staff is attentive to every detail and the service is friendly and cheerful. the food and drink is casual with a selection of both Vietnamese and Western food. If rain is approaching, they help you move quickly so you don't get soaked in water. HUY and her team are very good.
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Date of stay: August 2023Trip type: Travelled with family
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Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 20 Aug 2023
Dear anadP6215JY, Xin chao. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our very attentive & cheerful staff. I'll share your valuable comments to Huy & her team. We are looking forward to welcoming you back in the future. Kind Regards, Olivier Revy (General Manager)
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From start to finish the service has been impeccable from the VIP check in to the food and staff. Mr Quoc & Mr Phong have been a delight serving us throughout our stay. The seafood buffet was an amazing variety of exceptional food, but the cod from the ala carte menu and the chocolate mint dessert has blown our taste buds away. The chef deserves an award for his talents. We have stayed in many hotels around the world, the ritz, anantara, one and only, marina bay sands, le royal meridian to name a few but this hotel is up there in our ratings of one of the best. This hotel has everything covered, mini bar in the room, choice of pillows which are so fluffy and soft. Even to the finer details of nuts at the table and the ice cubes printed with the logo. The rooftop bar is a lovely addition to the hotel too. Took my mother in law with us on our 4 day stay and the staff have been so helpful and have made her feel right at home. Make sure you're next stay in Ho Chi Minh is at the Mai House Saigon you will not be disappointed.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 30 June 2024
Dear Sweetpea0305, Xin chao, good morning. Greetings from Ho Chi Minh City. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our impeccable service, our exceptional seafood buffet and our lovely Mai Sky rooftop bar. We are looking forward, Sweetpea0305, to welcoming you back in the future. Kind regards, Olivier REVY (General Manager)
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the staffs are the most friendliest and welcoming individuals! shout out to the receptionists (i apologize for not remembering the young ladies name), they did a fantastic job of helping us with our rooms and luggage’s! as well, the room was clean and comfortable. every time they cleaned our room, there would always be a water bottle and a delicious flower shaped sugar cookie as a complimentary treat! amazing hotel and would definitely come back to stay!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 2 Aug 2023
Dear kim s, Xin chao. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our friendliest / welcoming staff & clean / comfortable room. We are looking forward to welcoming you back in the future. Kind Regards, Olivier Revy (General Manager)
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This hotel is highly recommended for staying in Ho Chi Minh City. Service is excellent, from the front desk to the restaurant and the Mai Sky Club, all the staff are courteous with welcoming smiles always. All the decor and design are with good taste and one would be able to appreciate the gracefulness and attention to details protracted by the designer. Location is good with easy walking access to the main attractions. Extra points should be given for their thoughtfulness in being eco-friendly. No plastic bottles are seen in the rooms, paper straws are offered for cold drinks. Would definitely revisit it for our next visit to the city.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai House Saigon Hotel, Owner at Mai House Saigon Hotel
Responded 23 July 2023
Dear dinernothappy, Xin chao. Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our lovely hotel with impeccable service, courteous staff with welcoming smiles and good location. We are looking forward to welcoming you back in the future. Kind Regards, Olivier Revy General Manager
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The restaurant is very beautiful. Delicious food, fresh lobster. The waiters were extremely cute and polite, my table was constantly cleaned by them. Mr. Quoc is enthusiastic and very cheerful, Mr. Hieu is enthusiastic and thoughtful in helping to order food very quickly. Because it was the weekend, the restaurant was very crowded and everyone seemed very busy but still enthusiastic to help when needed. Highly recommend
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ho Chi Minh City, Vietnam16 contributions1 helpful vote
Good morning! Looking forward to welcoming you to Mai House Saigon this December!
If your current booking is "Room Only" the surcharge for two guests to upgrade to Premium Club with Mai's Sky Club benefits is VND2,715,250 per night including tax and service charge. If your current booking includes Breakfast, the surcharge will be VND1,628,550 per night, including tax and service charge.
Please let me know if you would like to confirm this arrangement.
Many thanks, and wishing you safe travels,
Jacquie
There are more places to choose from in the Ho Chi Minh City area.
PRICE RANGE
AU$200 - AU$264 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
223
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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