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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,487 Reviews from our TripAdvisor Community

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Showing 1,274: English reviews
Telluride, Colorado
Reviewed 27 November 2016

The Oriental Suites Hotel was perfect from the pickup at the airport on arrival to drop-off at the airport on departure. Located in the Old Quarter of Hanoi the entrance to the hotel is unassuming, but the moment we stepped through the door we were greeted by the most pleasant and helpful staff imaginable. Then while waiting for our passports...

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Thank Sinjin99
Reviewed 26 November 2016 via mobile

We stayed there in October this year and enjoyed the experience very much. The staff were knowledgeable and accommodating, and the service personal. Nothing bad to speak of, would highly recommend anyone staying here. Thanks guys! Louis & Dana

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Thank Louis D
Anaheim, California
Reviewed 26 November 2016 via mobile

Writing this while still staying here and posted it on Expedia also because I'm so excited and grateful to find this hotel. Great location and very clean, comfortable and quiet room. If you travel with children or a baby like me, standard room may be a bit small. What set this hotel apart is their staff. My family travel a...

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Thank CatThanh
United States
Reviewed 25 November 2016 via mobile

Tracy, Alice, Sara, Andy and the rest of the team, you made our stay very, very special. Thank you for all the assistance, suggestions and above all, your warm hospitality! Hotel is in a great location in the Old Quarter and close to all the action. Our room was on floor 4 facing the garden on the back. It was...

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1Thank s1sct
Amsterdam, The Netherlands
Reviewed 24 November 2016 via mobile

This was the first hotel we stayed in in Vietnam and it we expected it to be nice but in reality it was even better. The staff makes you feel like royalty, they go above and beyond to make your stay as comfortabel as possible. Excellent personal service is the standard here. To top that they serve a delicious breakfast...

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Thank Karin1988
Reviewed 24 November 2016 via mobile

Fantastic three night stay here. Will definitely return here if visiting Hanoi again. Front desk staff are the best. Service is the best I have experienced in a long time. So helpful, informative, pleasant and always looking out for you. They will provide you with a map and information about the local area and things to do when you arrive....

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Thank Sajal P
San Francisco, California
Reviewed 23 November 2016 via mobile

Staff work hard to accommodate needs of their guests. Some staff have a better command of English than others. The ones that do speak English know what they are doing and can come through on whatever you need. The others not so much... The location is central in the bustle but inside is quiet. The room was clean and we...

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1Thank Bayareagrl
Perth, Western Australia, Australia
Reviewed 23 November 2016

We stayed in the Oriental Suites Hotel as a part of our trip, We didn't know anything about this Hotel, Boy what a wonderful surprise, The location is right in the old quarter of Hanoi, Really small hotel with very personalised service, Alice and her staff really went out of their way to make you feel welcome, they always knew...

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Thank David H
Las Vegas, Nevada
Reviewed 23 November 2016

Traveling for business or like us pleasure, Oriental Suites is the only place to stay in Ha Noi. From the moment we arrived late at night and were greeted with a cold, refreshing passion fruit drink as staff introduced us to their boutique hotel, we were treated like royalty. All of the staff were kind and happy to make any...

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Thank Joanne_Jim
Edmonton, Canada
Reviewed 22 November 2016 via mobile

Very clean hotel located in a great central spot in the old quarter, close to great restaurants, beer corner, and all the old quarter sights. The staff are excellent and the rooms are clean and comfortable. One of the best hotel options in the area for sure.

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Thank Eddy D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $68 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room out the back”
 of 5 bubbles GAGA97, 18 Feb 2017 | Read review
“Best views on higher floors”
 of 5 bubbles franpaulworcs, 6 Feb 2017 | Read review
“choose a room with a view, a bit more expensive but worth it”
 of 5 bubbles mariocN5248CG, 5 Feb 2017 | Read review
“My room did not have a window but that did not prove a problem, if you require one check with the hotel prior to booking.”
 of 5 bubbles vickyhU4400PS, 4 Feb 2017 | Read review
“If you want more space then book a balcony room, great value”
 of 5 bubbles SdsAndKss, 29 Jan 2017 | Read review
5 of 5