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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,554 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
Reviewed 5 January 2017 via mobile

First day in Hanoi and I found a spa just down the road from where I was staying. The service was amazing and the staff were so friendly, really makes you feel comfortable. I would highly recommend the coconut spa package. Amazing!!!

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Thank Maddy J
Brisbane, Australia
Reviewed 5 January 2017 via mobile

Great rooms, great restaurant, excellent staff and an unbeatable location, all for a reasonable price. My family and I stayed at many hotels during our trip, some five star,but value for money this one was the winner.

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Thank Karen G
Bucharest, Romania
Reviewed 4 January 2017 via mobile

Amazing staff! Great location! We were welcomed with refreshing drinks and lemon water. Great personal introduction of the area, sightseeing, hotel facilities, etc. Besides the standard complimentary water, we also had some snacks and fresh fruit in the room every day. At the end we got a small gift (their delicious Trung Nguyen  coffee), very nice touch! Breakfast is good...

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Thank Oana_Ro_Buc
Auckland Region, New Zealand
Reviewed 4 January 2017 via mobile

My husband and I had a 3 weeks holiday in Vietnam. We booked this hotel for our 4 days visit to Hanoi. When we stepped in the lobby, Alice gave us a warmly welcome session, about their service, nearby area, sightseeing etc. We were a bit alerted as we had a similar welcome but followed by a very pushy sales...

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1Thank MaryLanDu
Reviewed 4 January 2017

We stayed here just for one night, the room was really clean and the service was super friendly and fast. Bed was comfy too! They helped us check in for our flight and printed our boarding passes. We had to leave before the breakfast so they organised takeaway breakfast for us (free of charge) which was really yum. The location...

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Thank Frankie N
Arlington, Virginia, United States
Reviewed 4 January 2017

OSHS was fantastic value for the price. Had no idea what to expect as it was our first time in Hanoi. Looked at numerous boutique hotels in the Old/French Quarter; couldn't have been more pleased with our decision. The hotel was very clean, very modern, very beautiful in the heart of the Old Quarter/markets. The staff was extremely friendly and...

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Thank sjlebo
San Francisco, California
Reviewed 3 January 2017 via mobile

I stayed here for just 1 night on short notice. The staff were very kind and accommodating, location was in a bustling part of the old city, and the rooms were good. The sister hotel (O'Gallery Premier) was better, but this hotel was good.

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Thank tp818
Kuala Lumpur, Malaysia
Reviewed 3 January 2017

The Oriental Suites Hotel is beautiful. But the highlight was the hotel staff. They were amazing and made our stay in Hanoi really memorable. A special thanks to Jenny for taking such good care of us, making us feel really welcome and the friendliness with our curious 3 year old child.

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Thank CYL82
San Diego, California
Reviewed 1 January 2017 via mobile

The Oriental Suites Hotel is absolutely beautiful and I have never experienced such friendly, helpful staff! Great location and excellent facilities. A perfect beginning to our trip to Vietnam. Also, really great street food tour can be booked through the hotel.

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Thank Alana K
Margate, United Kingdom
Reviewed 30 December 2016

probably the nicest hotel staff I have ever stayed with ;nothing was a problem,food and rooms also excellent.Our room was at the front looking out to the night market and thousands of people below but unless you opened the window could not here a thing.thouroughly recomended

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Thank spammy44

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $67 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the top floor - there is a gathering corner, and may be a little noisy”
 of 5 bubbles Jaccusin, 25 Mar 2017 | Read review
“The terrace suites are an excellent value.”
 of 5 bubbles trat10, 25 Mar 2017 | Read review
“I stayed on 4th floor in 404, window looked out onto inside atrium but nice and quiet.”
 of 5 bubbles sarahf627, 22 Mar 2017 | Read review
“quiet rooms with higher floors”
 of 5 bubbles , 16 Mar 2017 | Read review
“Higher the better and more quiet”
 of 5 bubbles michaeloN383XS, 13 Mar 2017 | Read review
5 of 5