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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,550 Reviews from our TripAdvisor Community

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Showing 1,335: English reviews
Lingen, Germany
Reviewed 6 days ago NEW

Perfectly in the old quarter of Hanoi. The staff is very very friendly and always willing to help and to fullfill the guests needs. We can highly recommend this Hotel. We stayed 5d4n with a day trip to Halong Bay. Everything is reachable by foot or on very short notice with a Taxi.

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Thank Henning0511
Houston, Texas
Reviewed 6 days ago NEWvia mobile

The hotel is located in the heart of the old quarter. Tons of shops and restaurants all within walking distance. If you're here on Saturday or Sunday the weekend night market is literally right outside the front doors. Try and find places where the locals eat....may be a bit "rustic" or downright grungy at times but you will be rewarded...

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1Thank texastrojan
Reviewed 6 days ago NEWvia mobile

We stayed @ Oriental Suites Hotel & Spa for 2nights, but it could have been much better if we had another couple of days to spend there.But with our schedule we had to leave in 2 days. It was a very comfortable stay & we felt at home amongst the friendly & efficient Hotel Team who cared about the customers...

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Thank GAMINI G
Nishinomiya, Japan
Reviewed 1 week ago NEWvia mobile

This is my first TripAdvisor review, and I'm only doing it because the staff were so nice at this hotel. The location is great and amenities excellent. However, it was the staff that elevated the experience. They all seemed to know my name, and were helpful with any request. Highly recommended if you are staying in Hanoi.

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Thank celticp2000
Bournemouth, United Kingdom
Reviewed 1 week ago via mobile

We stayed 3 nights then 2 nights a week later. Staff are super friendly. The hotel is clean comfortable and modern and in a super position. This is a boutique hotel and we stayed in room 204 which is in the centre of the property. Breakfast is good and the only small complaint is the mini fridge in the room...

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Thank LevinsonGedera
Cambridgeshire, United Kingdom
Reviewed 1 week ago

Greeted by friendly staff, with a cool flannel and welcoming drink. The room was clean, huge comfortable bed and stocked daily with fresh fruit. Breakfast eggs were cooked perfectly. We were treated to coffee whenever we had to wait for a taxi and just before we left the manager gave us a gift off 2 bags of local coffee each....

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Thank yellow21
Reviewed 1 week ago

This hotel was the best we stayed in during our visit to Vietnam. The staff went above and beyond to make sure we had a good stay and were friendly, giving recommendations and helped us with bookings. The hotel is beautifully decorated and in a very good location. The breakfast was delicious. Would highly recommend staying here. Great value for...

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Thank ld265
Dover, United Kingdom
Reviewed 1 week ago via mobile

I have just spent 6 nights here and cannot fault it at all. The staff were fantastic, polite, friendly and very helpful. The rooms were lovely and cleaned everyday. You walk out the door right into the night market when its on. Also you are a minute from the Lake. We booked our Halong Bay trip through the hotel aswell...

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Thank musketeer17
SEOUL
Reviewed 1 week ago via mobile

Excellent staff, worth values added timely services by most cooperative staff. It's nice place recommend to stay within down town and enjoy the local culture. Nice beautiful lake is best place for morning and evening jogging / walking. It's good place to stay.

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Thank HASMUKH P
Fullerton, California
Reviewed 1 week ago

Location of the hotel is excellent, right in the center of Old Quarter and walking distance to the Hoan Kiem Lake. The rooms are clean and quiet. The staffs are exceptional, very friendly, helpful, accommodating and professional. They treated us like kings and queens. Don't bother trying to get first rate good Vietnamese food outside of the hotel. The hotel...

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Thank Joey8184

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $67 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the top floor - there is a gathering corner, and may be a little noisy”
 of 5 bubbles Jaccusin, 25 Mar 2017 | Read review
“The terrace suites are an excellent value.”
 of 5 bubbles trat10, 25 Mar 2017 | Read review
“I stayed on 4th floor in 404, window looked out onto inside atrium but nice and quiet.”
 of 5 bubbles sarahf627, 22 Mar 2017 | Read review
“quiet rooms with higher floors”
 of 5 bubbles , 16 Mar 2017 | Read review
“Higher the better and more quiet”
 of 5 bubbles michaeloN383XS, 13 Mar 2017 | Read review
5 of 5