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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,451 Reviews from our TripAdvisor Community

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Showing 1,242: English reviews
Victoria, BC Canada
Reviewed yesterday NEW

We were warmly greeted on our arrival and after a smooth check in, shown to our room. We had reserved the Junior Suite with City View, and were very happy with the size of our accommodation. Our rate included Wi-Fi and breakfast. Shortly after settling in to our room, the staff arrived with a welcome drink. We were staying on...

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Thank snoopy647
Reviewed 2 days ago NEWvia mobile

Stayed for 2 non consecutive nights (Halong Bay in between) in a junior Suite. Stay was perfect. Staff were amazing. Even before we arrived - booking the trip, arranging Halong bay for us & sending a car to pick us up from the airport. Location is ideal. Wouldn't stay anywhere else in Hanoi.

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Thank kiz31
Reviewed 4 days ago NEWvia mobile

We had a great stay at this hotel. First we stayed 2 nigths but we booked 2 more!! The rooms are very clean and spacious. Good bed en great shower! What impressed us the most was the very helpful and friendly staff. They gave it a personal touch and we felt very welcome. Would stay here again.

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Thank TomSp86
Hanoi, Vietnam
Reviewed 4 days ago NEWvia mobile

Oriental Suites hotel has anamazing combination: it is charming and very cozy, the service is the best I have ever had in a hotel, the location is perfect in the old quarter, with incredible bars, restaurants and stores around. It is also really close to the Hoàn Kiếm Lake, one of the must see/visit in Hanoi during the day and...

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Thank Wilmi P
Reviewed 5 days ago NEWvia mobile

The hotel is beautifully decorated, perfectly located in the old quarter and equipped with everything you need. The staff are very friendly and are happy to assist you in calling a taxi or finding your way around Hanoi. The free breakfast is tasty and there are are wide variety of dishes to choose from, including lots of choice for vegetarians....

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1Thank Millie R
Frankfurt
Reviewed 5 days ago NEW

We stayed only one night in this hotel, which is located in the heart of the old quarter, near the small lake. It's a really perfect hotel - beginning with the welcome drink to the goodbye present (vietnamese coffee). The room was well equipped an everything was absolutely clean. Very good service, too.

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Thank Klaus J
Reviewed 5 days ago NEW

After booking directly with the hotel via e-mail, very easily and in English, my partner and I were kept well informed of arrangements throughout the entire period before our arrival. Our flight was delayed but the driver picked us up from the airport with no problems and we were transferred to the hotel with no fuss. Upon arrival, the customer...

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Thank Peter M
los angeles
Reviewed 6 days ago NEWvia mobile

We had a wonderful time at this hotel from the moment of pickup from the airport, which we arranged through the hotel to the check in, everything went flawless. Alice and Jenny who checked us in were very helpful. Explaining our surroundings explaining what was going on at the hotel. And of course they were able to book a first...

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Thank Boxbrothers
Reviewed 1 week ago

After reading all the reviews on this hotel we booked it and we were sure glad we did. The customer service is amazing! Alice spoke excellent english and took her time explaining everything to us and answered all of our questions. My husband and I were traveling with another couple who were celebrating their 20th wedding anniversary. Their bed was...

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Thank KKRamsey
Reviewed 1 week ago

Sometimes a small property is the best choice you make on your vacation. We chose this hotel as it had good reviews for location and service. Thank you Trip Advisor as this was 100% accurate. The hotel is on a busy road in the heart the Old Quarter and only a block from the lake. The weekend night market is...

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Thank P L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $70 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#5 Luxury Hotel in Hanoi
#6 Spa Hotel in Hanoi
#7 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a street window are best”
 of 5 bubbles petermT4116CI, 18 Jan 2017 | Read review
“Ask for a bigger room”
 of 5 bubbles , 6 Jan 2017 | Read review
“Room 705 was great for toddlers because it is in the corner and a bit away from the hustle and bustle of Hanoi.”
 of 5 bubbles matrixchic74, 6 Jan 2017 | Read review
“ask for little balcony”
 of 5 bubbles DJTn, 5 Jan 2017 | Read review
“Request a room with window/city view (i.e. 201, 301, 401, 501, 601 or 701). rooms X01 are the only ones with windows.”
 of 5 bubbles sjlebo, 3 Jan 2017 | Read review
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