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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,355 Reviews from our TripAdvisor Community

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Showing 1,159: English reviews
Reviewed yesterday NEW

Extremely clean, perfectly located, comfortable bed, quiet, and the staff truly made us feel like royalty! The staff greeted us with tea at the curb when our car arrived, which was so nice after our 30 hours of travel from Boston. We were exhausted and they got us checked in so quickly and settled into our quiet room so we...

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Helpful?
Thank Soraya C
Buenos Aires, Argentina
Reviewed 2 days ago NEW

Our stay in the hotel was very comfortable, the staff was really kindly, and with a great service. We recomend it. It is located in the old quarter, so we could visit everything easily. We also book for a cruise to Halon bay directly in the hotel.

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Thank monica d
Cardiff, United Kingdom
Reviewed 3 days ago NEWvia mobile

What a great experience at oriental suites! The staff were top! Jimmy the general manager was very helpful from the moment we walked inn. This hotel is in the best location- walking distance to everything, which suited us. We also booked our Halong Bay trip and cruise through the reception - which was cheaper than other agents. I can't recommend...

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Thank RSP22
Reviewed 3 days ago NEWvia mobile

We arrived Hanoi early in the morning and booked us in for a night. Really nice hotel and good standard. Located in the old quarter. Cleen and very nice rooms and bath. We left Hanoi in the afternoon so we didn't spend much time in the room. The spa was ok, not more than we expected, but nice. The therapist...

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Thank kbergl
London, United Kingdom
Reviewed 4 days ago NEWvia mobile

This hotel is located right in the heart of the old town, you can walk to everything in the old town from here. Additionally the night market is right outside their front door. The staff are very welcoming and I enjoyed my short stay. My room did not have a window, which was slightly odd. We were pre-warned when we...

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Thank FBIT
Reviewed 5 days ago NEW

We are a couple that stayed for 4 nights in the hotel. The hotel itself is located in a great location within the old town. The room was fabulous and breakfast included everything we needed. But the real reason why we recommend to stop your searches immediately and choose this hotel it's the amazing & unique staff. In all our...

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1Thank Ran G
Reviewed 5 days ago NEWvia mobile

If u r ever in Hanoi for a vacation, this boutique hotel located right at the old quarters of Hanoi is a no option for your accommodation. Reasonable priced n shopping n eating right at your door steps or within short walking distance to most touristy spots. The staff are simply excellent n polite. It will be my hotel for...

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1Thank David T
Reviewed 5 days ago NEWvia mobile

My husband and I recently stayed in Oriental Suite for 5 nights. We had a really wonderful time. Firstly, the location is excellent that you can just walk to various tourist spots e.g. Just few steps from hoan Kiem Lake and Night market and you even feel safe walking even at night. Secondly their breakfast was really good. I got...

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Thank Pamela B
Nashville, Tennessee
Reviewed 6 days ago NEW

My wife and I not only stayed in the hotel but booked a multi-day, multi-city tour through them. We arrived at the airport and a driver was waiting to take us. The manager Jimmy met us at the hotel and explained the tour package as well as sights around town. The rooms weren't a 5-star luxury hotel quality, but were...

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Thank DavidH0523
Alleroed
Reviewed 6 days ago NEW

Just spent two nights at this wonderful boutique-like hotel in old quarters. The hotel has IDEAL location, has the most friendly staff ever, always helpful, have GREAT on-site restaurant with high quality food at more than fair prices - would not hesitate to use it for my next stay :-) On the cons side, well given the building structure of...

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1Thank Michael N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: $78 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Asiatravel.com Holdings, Agoda, Priceline, TripOnline SA, Travelocity, Odigeo and Ctrip TA so you can book your Oriental Suites Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#7 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Questions? Get answers from Oriental Suites Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a window, or you may not get one.”
 of 5 bubbles , 6 Dec 2016 | Read review
“We're heavy sleepers so it wasn't a problem, but I could see some that need absolute quiet not being right on the street”
 of 5 bubbles DavidH0523, 1 Dec 2016 | Read review
“I got a deluxe double room and it was quite compact but still comfortable.”
 of 5 bubbles Nuella01, 28 Nov 2016 | Read review
“A city view room can be noisy as there is a night market directly outside every weekend”
 of 5 bubbles danielhuang, 27 Nov 2016 | Read review
“Splurge (but not by much) and go for the junior suite or higher.”
 of 5 bubbles Sinjin99, 26 Nov 2016 | Read review
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