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Hanoi City Palace Hotel

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Hanoi City Palace Hotel
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1,228 Reviews from our TripAdvisor Community

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Showing 1,092: English reviews
Bournemouth, United Kingdom
Reviewed today NEW

The location of the hotel is fantastic, and that's about as far as i'd go with the positive aspects. The hotel badly needs updating in its appearance, it feels very old and run down inside the rooms. The bathroom was very worn, and not cleaned very thoroughly - there was still litter in the bathroom from the previous occupants left...

Thank David P
Reviewed 6 days ago NEWvia mobile

Good hotel : Economic price including breakfast. The room is nice. Breakfast is nice. It was located in the old town near attraction places eg. Hanoi lake, Church and market. There are one day trip tours provided with reasonable price, good service and good service.

Thank Saipin L
Reviewed 1 week ago via mobile

First and foremost the staff were very accommodating, helpful and friendly throughout our 3 night stay with them. The issue we had was the hotel itself. Positives: breakfast was good, good location, we were able to book a trip to halong bay through the hotel which was cheap and efficient, laundry service was fast and cheap and to emphasise again...

Thank Ben R
Reviewed 2 weeks ago

This hotel has always been very special, but now it definitely needs some updating. We have stayed there several times and have enjoyed meeting up with the nice owners and their lovely staff. It has always been a pleasure.

Thank Gun-Nat
Reviewed 30 December 2016

Stayed only a night. Location is great and after 3 hotels before this, I can say it is rather rare to have a bath tub for soaking after long walk day so it was nice. The staff were friendly and helpful. The only thing I am unhappy about is their bath towels...too thin!

Thank Susan T
Reviewed 29 December 2016 via mobile

We turned up after 20 hours travel at the 2pm check in time to be told that (a) the room we booked was not available and (b) that the alternative room wasn't ready yet. We waited and hour to be put in a one bedroom with a stretcher when we booked for four people! We asked to only be charged...

1Thank Emily S
Miami Beach, Florida
Reviewed 27 December 2016

We got transferred to this hotel because ours didn't have electricity. This hotel was better than the one we were supposed to stay at, which we did stay at for the next 3 nights. The room was clean, nothing like the photos on the booking page, but nice anyway. I actually slept well after a rough day. The window had...

Thank designtwin
Sydney, Australia
Reviewed 22 December 2016 via mobile

The hotel is a little old and tired, the linen could do with an update especially the towels! They are yellow in colour, smelly and look and feel like they've been used for the last 20 years. And the aircon is also old and noisy !!! The service is good, the staff are very friendly and helpful. Shame that all...

2Thank TTruc
mountain view, hawaii
Reviewed 21 December 2016 via mobile

We were very satisfied with our stay. Friendly staff (James and Annie!) were helpful and kind. James helped us arrange a taxi across town, and was easy to talk to, very friendly. Room had only a window that opened to the hallway corridor, but strong A/C., which helped greatly. Breakfast served in the hotel's dining room each morning. Good strong...

1Thank hopeluckeythailand
Reviewed 20 December 2016 via mobile

Incredible staff! So helpful and professional! Great rooms at amazing rates!! Can't recommend highly enough!! I had an issue in Ho Chi Minh so arrived with no phone or cards! The young lady at reception called local phone retailers and negotiated a deal and assisted with my cards been sent to hotel!!

1Thank billy m

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Room Service
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: $33 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#35 Spa Hotel in Hanoi
#47 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice, big room facing the street”
 of 5 bubbles Gun-Nat, 4 Feb 2017 | Read review
“Rather grand looking hotel with marble flooring and victorian concept”
 of 5 bubbles E4904XRsusant, 29 Dec 2016 | Read review
“Front room has private balcony”
 of 5 bubbles jeanlJ5554FD, 16 Nov 2016 | Read review
“a room with a modern bathroom”
 of 5 bubbles bichthuan, 26 Oct 2016 | Read review
“Probably go for a superior room rather than delux with a balcony if possible.”
 of 5 bubbles 754annee, 8 Jul 2016 | Read review
5 of 5