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InterContinental Hanoi Westlake

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#61 of 578 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,177 Reviews from our TripAdvisor Community

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Showing 1,646: English reviews
Singapore, Singapore
Reviewed 14 July 2015

This hotel really knows how to take care of its guests- even after they've checked out. My train to Sapa was at 10 pm - in the meantime, the concierge gave me suggestions on nearby places i could visit, booked me for dinner and the water puppet theatre show. Gave me usage rights to the health club so I could...

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Helpful?
1Thank Cymedxa
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Cymedxa, It is great to know that our team has impressed you with our service quality and their genuine, caring attitude. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had a great stay with us....

Geelong, Australia
Reviewed 12 July 2015

Great service from start to end. As we arrived early and our room was not ready we were escourted to a lounge and given breakfast and coffee. Our had everything a hotel room could possibly have, including fabulous views. The restaurants and bars were great and the concierge expert.

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Helpful?
1Thank Rosemary F
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Rosemary F , Thank you for your feedback from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. We are looking forward to welcoming you back soon. Warm regards, Trang Nguyen PA to General Manager

Reviewed 11 July 2015 via mobile

Having stopped at varying hotels at Ho Chi Minh City, Hue, Danang, and Hoi An, arriving at the Intercontinental Westlake is a big disappointment. This is the first hotel to not greet us with a seat and a welcome drink, but had us waiting in line standing at the counter. This is also the first hotel to not give us...

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Helpful?
2Thank Anne G
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Anne G, Thank you for choosing InterContinental Hanoi Westlake, It is with regret to hear that your recent stay with us did not live up to your expectations and what should have been an enjoyable stay was let down by several lapses in our services. Thank you for bringing these comments to our attention through our on-line customer survey....

Australia
Reviewed 11 July 2015

We stayed four nights at the Intercon Hanoi in June 2015 and I have to say it was the best experience at an Intercontinental world-wide and mostly exceeded any other 5-stars we have stayed at in the past couple of decades. Right from checkin to departure the staff were attentive (not intrusive), interested in what we were sightseeing in Hanoi,...

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Helpful?
Thank Jerendine
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jerendine, Thank you for your recent correspondence regarding InterContinental Hanoi Westlake It is delight to know that you enjoyed staying with us. I agreed with you that our exclusive InterContinental has been designed to ensure you will receive the highest levels of comfort, convenience and personalized service during your stay with us. We are looking forward to welcoming you...

Sydney, Australia
Reviewed 8 July 2015

Intercontinental sets a high benchmark in service generally but Hanoi Westlake intercon has raised the bar so high that it's going to be extremely difficult for any hotel to beat it. We stayed at the hotel for 5 nights towards the end of May. We arrived at the hotel at 3am after spending much of previous day on flights or...

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Helpful?
Thank pbamta
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear pbamta , Thank you for your recent correspondence regarding InterContinental Hanoi Westlake It is delight to know that you enjoyed staying with us. I agreed with you that our exclusive InterContinental has been designed to ensure you will receive the highest levels of comfort, convenience and personalized service during your stay with us. We are looking forward to welcoming...

Chandigarh
Reviewed 6 July 2015 via mobile

This property is situated in West Lake , Hanoi. Excellent rooms , Nice swimming pool, Good breakfast n Living in rooms over the lake what else one needs. The Sunset Bar in the middle of resort to cater all your food needs. Awesome experience. Though located little on the side from hustle n bustle of city life of old town...

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Helpful?
1Thank 45manu
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear 45manu, Thank you for your feedback from you recent stay with us. I am happy that you like our room and our breakfast. Our Sunset Bar has always been highly recommended for our guests who in return often mention it as a special highlight of the hotel. Warm regards, Trang Nguyen PA to General Manager

Melbourne, Victoria, Australia
Reviewed 4 July 2015 via mobile

Thoroughly enjoying our stay here in Hanoi. The staff of the hotel have been fantastic - welcoming on arrival, friendly and helpful in all aspects of our stay. Recommendations abound for the best things to see and do in Hanoi. The rooms are pleasant and well presented. We were upgraded due to a faulty air conditioner and this was very...

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Helpful?
Thank Pixiepoo271
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Pixiepoo271 , I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Thank you for choosing us and we are looking forward to seeing you again soon. Warm regards, Trang Nguyen PA to General Manager

Floro, Norway
Reviewed 2 July 2015

I do travel a lot through work, and visit a lot of really nice hotels, but none has ever been as good as this one! Mind you, you need to get a room with a lake view, it is well worth the few extra dollars. The staff was helpful, and the waiters in the indochinese restaurant was amazing! Very helpful...

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Helpful?
Thank Haakon_85
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Haakon_85, Thank you so much for your fantastic review! We really appreciate you taking time to provide us with feedback. I will certainly pass on the review to our great team members. I know you have a lot of choices around the area to stay but you can count on us to ensure you have the best experience we...

Elliot Lake, Canada
Reviewed 1 July 2015

We were going to begin our trip on a river cruise and this was our first stop. What a great hotel.... Great food, comfortable rooms , and, excellent service... If anyone is travelling in this area this is the place to stay.. Many excellent sights in walking area...

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Thank LoveToTravelMazatlan
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear LoveToTravelMazatlan, Greeting from Intercontinental Hanoi Westlake, It was our pleasure to have you with us and I would like to say thank you for such wonderful comment from you. We are looking forward to welcome you back in the near future Best regards HUY DO Front Office Manager

London, United Kingdom
Reviewed 30 June 2015

This was another hotel I helped my parents book for their 42nd anniversary trip to Asia based on previous reviews. The service was superb and the quality of food and drinks in the exec lounge was of a very high standard. The concierge team are very good at their work - they helped organise a day trip to Halong Bay...

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Helpful?
Thank Tarun G
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tarun G, We are so happy for such wonderful feedback from you. At Intercontinental Hanoi Westlake, we strive to deliver excellent service to our customers and it was our pleasure to make your parent's 42 anniversary memorable. We are looking forward to welcome you back in the very near future. Cheers HUY DO Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: $181 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
18 questions
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“panorama suites on the lake are so peaceful. They have buggys to take you backwards and forwards with luggage if you don't want to walk.”
  • very spacious suites
  • sunset on our balcony.
 of 5 bubbles Captain_Billy2014, 27 Mar 2017 | Read review
“Rooms over the lake are very nice”
 of 5 bubbles , 26 Mar 2017 | Read review
“Rooms with a view of the Lake”
 of 5 bubbles LovetoTravel202, 18 Mar 2017 | Read review
“We got an upgrade ask for room with a view.”
 of 5 bubbles BrisbaneDw1962, 14 Mar 2017 | Read review
“All rooms are great. We had three different stays and had three different rooms each stay and all are great.”
 of 5 bubbles collector, 12 Mar 2017 | Read review
5 of 5