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InterContinental Hanoi Westlake

2,450 reviews
#75 of 607 Hotels in Hanoi
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Traveller (2405)
Room & Suite (721)
Dining (288)
Overview
  • Excellent58%
  • Very good31%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“sunset bar”(254 reviews)
“main building”(128 reviews)
“west lake”(194 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Offers from InterContinental Hanoi Westlake
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,450)Write a Review
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All reviewssunset barmain buildingwest lakesaigon restaurantthe club loungecafe du laclake viewpillow menuold quarterbeautiful hotela short taxi ridebreakfast buffetthe hustle and bustlefive star hotelupgraded to a suiterooms are largebusy city
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561 - 565 of 1,831 reviews
Reviewed 4 February 2016

While I am giving the InterContinental Hanoi Westlake 3 stars, it is on the more like a 3.5 star hotel. The InterContinental Hanoi Westlake is a very nice hotel with nice spacious rooms. Hotel is designed with all of the rooms being clustered on several...More

1  Thank Robert G
Response from G_Manager-ICH, Manager at InterContinental Hanoi WestlakeResponded 16 February 2016

Dear Robert G, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel...More

Reviewed 4 February 2016

Lovely hotel on the lake. While a positive for us on a tour with our own transportation into town, it might be a drawback for others. From our room we could see a portion of the lake and shoreline. Rooms are large and comfortable. There...More

Thank Quizas1
Response from G_Manager-ICH, Manager at InterContinental Hanoi WestlakeResponded 4 February 2016

Dear Quizas1, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. We always aim to offer the best assistance whenever our guests are in need. I am looking forward to welcoming you back....More

Reviewed 2 February 2016 via mobile

We booked normal rooms and they were city view. Not a pleasant view but lake view ones are super! The pool is very nice. Location wise Sofitel is better I would say. However there's a night club within walking distance. It's called "the nest" and...More

Thank Praveen A
Response from G_Manager-ICH, Manager at InterContinental Hanoi WestlakeResponded 4 February 2016

Dear Praveen A, Thank you for your feedback from your recent stay with InterContinental Hanoi Westlake. We are looking forward to welcoming you back. Kind regards, Trang Nguyen PA to General Manager

Reviewed 2 February 2016 via mobile

The staff at this hotel is amazing and goes above and beyond to please you and meet your wishes. We had a glass of wine at the sunset pagoda and decided to have a bite to eat, it was only after 20 minutes that we...More

Thank Birgitta v
Response from G_Manager-ICH, Manager at InterContinental Hanoi WestlakeResponded 4 February 2016

Dear Birgitta v, I am very happy that my team can make a memorable stay for you. I will share your feedback to the team to recognize their efforts. Thank you for choosing us and we hope to welcome you back soon. Kind regards, Trang...More

Reviewed 31 January 2016

We stayed in this hotel as part of an overland, overnight trip to Hanoi, while on a South East Asian cruise. Had we picked the hotel ourselves, we could not have made a better choice. It is five-star in every way--rooms, food, service and (above...More

Thank Luckysdad
Response from G_Manager-ICH, Manager at InterContinental Hanoi WestlakeResponded 2 February 2016

Dear Luckysdad, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 112 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Hanoi
#17 Luxury Hotel in Hanoi
#22 Family Hotel in Hanoi
#35 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 112 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Hanoi
#17 Luxury Hotel in Hanoi
#22 Family Hotel in Hanoi
#35 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2405)
Room & Suite (721)
Dining (288)
Pool & Beach (97)
Amenities (52)
Family and Play Areas (23)
Business Centre & Event Rooms (14)
Questions & Answers
Ask a question
TMicahT9
17 February 2018|
AnswerShow all 2 answers
Response from Peter W | Reviewed this property |
I have done this previously by booking on the IHG website. Was not for this particular hotel. I found sometimes she would get the benefits and sometimes not. Really depends on the hotel. I have stayed myself in this hotel a... More
1
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Gardendog
22 January 2018|
AnswerShow all 9 answers
Response from yunoos | Reviewed this property |
Yes the bathrooms do have
1
Vote
162RV_Traveler
13 November 2017|
Answer
Response from johndavewarren | Reviewed this property |
Yes
0
Votes
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12345610
Room Tips
"High floor with lake view"
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"Pay more for Club Lounge access to enjoy the wonderful services."
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"Lake pavilion rooms are quiet and luxurious but not as atmospheric as hoped due to smog and muddy lake."
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"Try to get water view if can, and club room as the services is the best you may expeirence in Hanoi"
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