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InterContinental Hanoi Westlake

Traveller (2776)
360
Panoramas (12)
Room & Suite (768)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Bay View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
2,675Reviews
3,211Photos
34Q+A
100Room tips
Traveller rating
  • 1,514
  • 825
  • 213
  • 75
  • 48
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Popular mentions
I had virtually decided to give this hotel 5 stars several days before I arrived. One week before I was due at the hotel I received a welcoming email from Erik Daniels, the Assistant General Manager (AGM). In Erik’s email he enquired if I had any room, transport, or dining
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I have been coming to hanoi every month and stay in inyercontinental for at least 2 weeks a month and every time i get same great service. Staff is great, good rates compare to any five star hotel in hanoi, good room service and great location.
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The staff is very friendly, attentive and helpful. The breakfast buffet was phenomenal with something for everyone. The rooms are dated as some reviews state but they are clean and everything works in them. I’ve been in much smaller rooms and paid much more in New York and
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Response from Nguyen Thuy T, Người quản lý at InterContinental Hanoi Westlake
Responded yesterday
Dear dannerin, Thank you for your comment from your recent stay with us. I am very glad to know you had a great experience during your stay at InterContinental Hanoi Westlake. We hope to have opportunities to serving again soon. Kind regards, Trang Nguyen PA to General Manager
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We are staying for 2 nights in this 3 star hotel which should have been renovated 20 years ago. The rooms are tired and missing USB technology. They were sorry that the aircon does not work. The room service of upkeep and prep before evening etc and general maintenance during
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Response from Nguyen Thuy T, Người quản lý at InterContinental Hanoi Westlake
Responded 3 days ago
Dear Michael S, Thank you for your valued time providing us feedback on your recent stay with us. It is bitter to learn that your experience was not up to expectations, kindly accept our sincere apologies for the inconvenience and disappointment experienced. It is never our intention to provide you this kind of experiences. Our hotel is operating since 2007 and we do have projects in place to uplift certain areas throughout the property, which includes the guest room as well. If your schedule allows I am more than delighted to share more information related to this matter, I am available through erik.daniels@ihg.com at your earliest convenience. Personally I understand you have a certain expectations as business or leisure traveler and we must live up these expectations every single day. Usually we do receive positive feedback related to our property, it is disappointed to hear that this was not the case for you and your partner. I will address your constructive feedback with the team accordingly. Once again Michael S, our sincere apologies for the inconvenience as we take all feedback highly to ensure to we improve our service and product accordingly. If you would like to discuss this matter further, please feel free to reach out to me directly. If this is not required may I thank you once again for your feedback. Wish you a pleasant week. Best regards, Erik Daniels Executive Assistant Manager InterContinental Hanoi Westlake erik.daniels@ihg.com
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I received great service at this hotel. It is a very nice property with large rooms on a pretty lake. The location is away from the noise of the old quarter with easy access to the main road. Our room was large with many great amenities - really impressive and comfortable. I
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Response from Nguyen Thuy T, Người quản lý at InterContinental Hanoi Westlake
Responded 6 days ago
Dear seanb936, Thank you very much for your recognition of our team’s efforts! I will make sure that Ms. Van receive your appreciation. Your comments really encourage me and my team. I am very proud that my team has made memorable for you by our excellent and personalized service. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager
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Photo provided by managementInterContinental Hanoi Westlake
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Photo provided by managementInterContinental Hanoi Westlake
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Meeting room
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If you contact the hotel I am sure they would be able to assist you. Hope this helps.
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Hi, We have travel desk office behind hotel lobby. We always encourage our guests to book in advance to make sure we can arrange a trip that fits your schedule. I try to give you the email address of our travel desk by this post but it seems Tripadvisor does not allow any links here. You are welcome to drop us an email regarding your inquiry, we will forward to Travel desk to get back to you. We are looking forward to welcoming you to InterContinental Hanoi Westlake soon! Best regards, Trang Nguyen PA to GM
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I believe your wife should be able to enjoy your elite status with IHG..this hotel is flexible to its members, try booking direct through IHG website. And enquire your request through email with your booking reference, you will get the question answered by then.
1 vote
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Do your rooms have makeup magnifying mirrors (or in bathrooms)?
Yes the bathrooms do have
1 vote
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Do the rooms come with robes for guests?
Yes
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"Rooms with two single beds are not at all worth the $180 USD per night we paid for them"
"Its a large hotel, views to the lake, but who stays in their room while in Hanoi."
"Get the rooms at the lake and not the main building"
"Try to get a room above the lake- but I would not pay extra for it."
"Ask for a lake view room. It was very nice and relaxing, especially at sunset."
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PRICE RANGE
USD 130 - USD 280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hanoi westlake hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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