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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    03/12/2017 04/12/2017
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    USD 79*
    USD 73*
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    USD 74*
    USD 79*
    Traveller (82)
    Room & Suite (39)
    Dining (6)
    InterContinental Hanoi Westlake
    2,356 reviews
    #71 of 600 hotels in Hanoi
    2.0 km
     
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    Overview
    • Excellent37%
    • Very good41%
    • Average17%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    4.0 Star Hotel
    All hotel details
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (125)
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    21 - 25 of 104 reviews

    Reviewed 25 April 2017

    For the money with the size of the rom, it is definitely good value. The location is near West Lake (as its name implies). And it would be a good location to have a walk in the city centre. Not much variety of the breakfast,...More

    Review collected in partnership with this hotel
    Thank FaRa-Sandhi
    Response from James L, General Manager at Somerset West LakeResponded 2 May 2017

    Dear FaRa-Sandhi, Thank you for choosing Somerset West Lake as your accommodation during your recent visit. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again...More

    Reviewed 18 April 2017

    Nice appartments with an excellent hotel service situated in a more quiettly enviroment near to westlake. Nice maintained swimming pool Possibility to participate activities during weekends Friendly and helpfull staff

    Review collected in partnership with this hotel
    Thank bart990
    Response from James L, General Manager at Somerset West LakeResponded 2 May 2017

    Dear bart990, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Sincerely, James LIM General Manager

    Reviewed 2 March 2017 via mobile

    As a 4 star hotel, I thought Somerset should offer better service. When I book the room before my stay, I have already informed that we are celebrating our anniversary there and the booking staff actually noted on this. But in the end, there's nothing...More

    1  Thank peggy_teo
    Response from James L, General Manager at Somerset West LakeResponded 17 March 2017

    Dear peggy_teo, Thank you for sharing your stay experience. My sincere apologies for not being able to make your stay more comfortable and memorable. I have personally highlighted the feedback to our team to ensure that we can do a better job going forward. Your...More

    Reviewed 20 February 2017

    Generally the whole apartment looks great even the location wise may not in prime area. The only issue which I feel need much improvement will be the in-house restaurant as the breakfast selection is really less choice and also the refill of the food is...More

    Review collected in partnership with this hotel
    Thank Chong Liang C
    Response from James L, General Manager at Somerset West LakeResponded 17 March 2017

    Dear Chong Liang C, Thank you for taking time to write this review. I am sorry for the less than satisfactory breakfast service that you had experienced. We have shared your valued feedback to our restaurant operator and will work with them closely to improve...More

    Reviewed 12 February 2017

    In looking for a different place to stay outside of my usual hotel, I decided on a serviced apartment. Having the option of cooking meals vs. eating out every night was appealing. A friend had stayed at Somerset a few years ago and provided a...More

    Thank amitchella
    Response from James L, General Manager at Somerset West LakeResponded 18 February 2017

    Dear amitchella, Thank you for sharing you stay experience. I am very happy to learn that you like like our serviced residence. I am appreciative of your compliments on the service standard of our team members, the location, as well as the serenity of our...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • USD 59 - USD 98 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #53 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, Hotwire, Cancelon, HotelQuickly, TripOnline SA and Cheap Tickets so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
    Add Photo Photos
    Traveller (82)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (77)
    Bathroom (3)
    Family and Play Areas (1)
    Nearby
    InterContinental Hanoi Westlake
    2,356 reviews
    2.04 km away
     
    Super Hotel Candle
    92 reviews
    .97 km away
     
    Lotte Hotel Hanoi
    777 reviews
    1.46 km away
     
    Canary Hotel
    6 reviews
    .89 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Huu Tiep Lake and the Downed B-52
    183 reviews
    1.13 km away
    B52 Victory Museum
    206 reviews
    1.27 km away
    Phu Tay Ho
    31 reviews
    1.35 km away
    Vietnam Unique Tours - Day Tours
    707 reviews
    .78 km away
    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
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    Google Translation
    Wayne K
    5 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
    0
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